Honolulu GMC Cadillac

Easy to work with She worked around my schedule Promised fair pricing with exceptional service fair pricing with exceptional service More

Sarah's Customer service is polite and professional. A perspective is treating customers like family, which means Ohana here in Hawaii. She's devoted to the job and an asset to GMC. A perspective is treating customers like family, which means Ohana here in Hawaii. She's devoted to the job and an asset to GMC. More

I have multiple Cadillac Escalade SUVs and my vehicles are being serviced regularly at the dealership. Sarah was always making sure that vehicles are checked thoroughly, address the issues as well as givi are being serviced regularly at the dealership. Sarah was always making sure that vehicles are checked thoroughly, address the issues as well as giving updates while vehicles are at the dealership. Great customer service from Sarah and other staffs! I'd highly recommend. More

Superb service, my service advisor was very helpful, Informative, and thorough. I appreciate how timely my truck got serviced and Sarah was patient with me and my concerns. I wanted to make sure my truc Informative, and thorough. I appreciate how timely my truck got serviced and Sarah was patient with me and my concerns. I wanted to make sure my truck got everything it needed because it’s my work truck and I use it everyday. Having a sincere/genuine attitude goes a long way and that can make clients/customers feel secure especially when we spend a lot of money on our vehicle and Sarah provided me with that. More

This was an easy and seamless purchase experience! Timely and efficient, with all processes. Excellent Aloha from Kathryn's salesmanship and professionalism. I would purchase with her again - strai Timely and efficient, with all processes. Excellent Aloha from Kathryn's salesmanship and professionalism. I would purchase with her again - straightforward, honest and treats you like you would want to be treated. She's a gem! Kala`i, Alex and Ko`olina are to be noted as a wonderfully warm welcome to the Cadillac `Ohana. Anthony too - he helped me out to have a sneak peek of the vehicle yesterday. His genuine Aloha and team player kōkua is a huge asset! Great TEAM, mahalo for your Aloha More

- Driving into the lot is challenging at best. There is very little room to maneuver and thus it is a hassle to bring your car in for servicing. - Premises are. too small to handle the large amo There is very little room to maneuver and thus it is a hassle to bring your car in for servicing. - Premises are. too small to handle the large amount of vehicles being serviced. - Add to the woes of the lot are the very large size of the GM vehicles being serviced. - Customer care office area is very small and can't handle the quantity of customers waiting for paperwork or paying bills. - Jennifer Inman and Sarah Pratt of the Service Department are shining lights at the dealership. The challenges they face every day are immense. While waiting for my turn, i've seen them deal with customers on high cost invoices, timeliness of repairs, current status of repair, breaking bad news regarding car problems, and these are just several of the many sensitive things they handle every day. All this being done with obvious manning shortages in an overcrowded work area. All this being done and they never lost their composure or displayed anything but a positive attitude. Pats on the back and pay raises for Sarah and Jennifer and the Personnel Officer who had the insight to hire them. More

I run a private car and limousine service in Honolulu with multiple Cadillac Escalades in our fleet. Sarah and her team always provide exceptional service whenever our vehicles are there whether for pre with multiple Cadillac Escalades in our fleet. Sarah and her team always provide exceptional service whenever our vehicles are there whether for preventative maintenance or any issues. I highly recommend GMC Cadillac for your vehicle services! More

Lack of communication regarding progress of vehicle service to include status link that was provided. Vehicle was not completely cleaned of paper floor mat and rear view mirror hanging number placard. service to include status link that was provided. Vehicle was not completely cleaned of paper floor mat and rear view mirror hanging number placard. Due to these points I rate my experience fair as the exterior car wash was appreciated. More

Triple the cost of lex brodie. I had same service for 69% less. So I would not recommend going here I had same service for 69% less. So I would not recommend going here More

It took me 6 phone calls to talk to a real person and make appointment. make appointment. More