Honolulu GMC Cadillac

Worste Customer Service I ever had. Lost my car for a week, then took 2 weeks to diagnose. Never recieved any phone calls, and service won't answer the phone. I had to drive down there Lost my car for a week, then took 2 weeks to diagnose. Never recieved any phone calls, and service won't answer the phone. I had to drive down there just to check on the status, twice. Don't know how long it was done, but never did get any phone calls. Only after driving down there did I find out that the extremely uneven wear that ruined the rear tires on my 2015 SRX, is only alignment. It cost me $200 and 3 weeks of waiting, to diagnose it. Worste customer service from a completely incompetent little rude woman. I had to demand for her to walk me around the lot to find my car, after it's been a week with no call back, and she has no paperwork or idea where my car is. I hope I never have to deal with Honolulu Cadillac ever again. More

Easy to work with, the process was surprisingly quick and low stress! I love my new Cadillac, it is a pleasure to drive! low stress! I love my new Cadillac, it is a pleasure to drive! More

• Took so very long from the time I made my downpayment and final payment to the time my vehicle arrived = 27 days. • Theresa Karas was not accommodating - although I was not financing with Honolulu GMC, and final payment to the time my vehicle arrived = 27 days. • Theresa Karas was not accommodating - although I was not financing with Honolulu GMC, she refused to add a name to the registration documents. • Truck bed filthy all over - above and below pad. • Defects found upon receipt of car: 1. 5" straight cut/slice/rip in driver's seat and foam coming out underneath 2. 5" damaged exterior trim on passenger side - separated from vehicle 3. Opening and top of middle console damaged - unglued and opening mechanism broken 4. 3" cut/slice/rip in passenger's seat 5. Broken latch on last panel (close to back of truck) of bed cover - cannot lock panel in place 6. Broken cup holder in the back seat - falls completely off - pins that hold it in place missing/broken off 7. Water and condensation inside all 4 headlight lenses 8. Only 1 key 9. No user manual 10. When attempting to fill it with gas, it clicked off every few seconds - took 30 minutes to fill 1/2 tank. More

If there was a no-star option I would've put that. HORRIBLE HORRIBLE SERVICE, from the very top (management) to the middle (service reps) to the mechanics. Sent my car there 3x, 2 out the 3x were $10 HORRIBLE HORRIBLE SERVICE, from the very top (management) to the middle (service reps) to the mechanics. Sent my car there 3x, 2 out the 3x were $1000 visits, within weeks of each other. I was without my car for a week, both times. STILL HAVE ISSUES WITH MY CAR!!! It's a 2014 Cadillac XTS, not considered old yet. NOW MY AIR CON JUST WENT OUT YESTERDAY!!! A week and a half after getting it back, and 3 weeks after paying a grand to do something with the air conditioning system. Did the mechanics do this on purpose because I sent a 3- page complaint letter to Justen, their GM so they're sticking it to me financially??? Unbelievable, WORST SERVICE & MECHANICS EVER!!! More

I really appreciated the time spent working out the financial and the extra warranties . Dante was patient on us asking the questions ? And helping us to finalize the deal. financial and the extra warranties . Dante was patient on us asking the questions ? And helping us to finalize the deal. More

Dante and Theresa were personable, knowledgeable and forthright throughout our dealings. They made my first time buyer experience extremely gratifying and I highly recommend this location for their outs forthright throughout our dealings. They made my first time buyer experience extremely gratifying and I highly recommend this location for their outstanding services, amicable workers and welcoming atmosphere. More

I had an awesome visit. Everyone is very friendly and knowledgeable. They got me in and out with everything I requested and found some other recommendations that needed att Everyone is very friendly and knowledgeable. They got me in and out with everything I requested and found some other recommendations that needed attention they also repaired. Great service!!! More

In terms of sales, very knowledgeable, warm-hearted, and technically competent staff with a no-nonsense behavior. Was willing to work with me on their show-car, a 22 CT4 Blackwing - the only one on the isla technically competent staff with a no-nonsense behavior. Was willing to work with me on their show-car, a 22 CT4 Blackwing - the only one on the island. Andrew Morey is a phenomenal salesman. Highly recommended team. More

I have always had good service when ever I walked in the door. I have bought three trucks from them. Every time I walk through the doors I was always greeted with respect. door. I have bought three trucks from them. Every time I walk through the doors I was always greeted with respect. More

I had and awesome visit I had Irene she was great made me feel comfortable and they was fast thank you Irene and gmc feel comfortable and they was fast thank you Irene and gmc More