Honolulu GMC Cadillac - Service Center

Bought 2 vehicles over 3 years. Both a bust. Got rid of Enclave at 12,000 miles not a good vehicle. Bought a Denali GMC has thrown rods twice before 13,000 miles Last repair cam Both a bust. Got rid of Enclave at 12,000 miles not a good vehicle. Bought a Denali GMC has thrown rods twice before 13,000 miles Last repair came back with a dent on bed but when I received the vehicle back it was so dirty I couldn’t tell. More

I brought in my vehicle for a potentially catastrophic engine issue. I have three main issues that came about with this; first, the engine issue has a Technical Service Bulletin associated with it that de engine issue. I have three main issues that came about with this; first, the engine issue has a Technical Service Bulletin associated with it that detailed the circumstances and work that needed to be done to fix the issue with the lifters. The dealership insisted multiple times the technical service bulletin I was mentioning did not exist and that they had guidance that only covered replacing the broken lifters. I called GM support and explained my situation and interaction with the dealership and they confirmed the existence of the service bulletin I mentioned which stated all lifters shall be replaced according to the circumstances with my truck and that GM support would be making a case for me and reach out to the dealership to get the proper work done. It was shortly after this conversation that I was notified by the service advisor that work had been completed on my truck and would be ready for pick up soon. I mentioned that I had called GM support about the service bulletin and I was told they would look into it, not sure what they meant by this. They did replace all lifters eventually and after about three weeks I had my truck again. Second issue is with the timing of everything from the delay in the technicians timing in diagnosing the vehicle, the initial quote of a months plus turnaround time but then seemingly rushing the initial work to about two weeks which delayed my getting a rental vehicle from the dealership. I’m concerned about the quick initial turnaround because did this affect the quality of work and where they trying to get the car out of their hands since they thought I was insistent of the service bulletin and the work that actually needed to be done. Also, once I mentioned I talked to GM about the situation communication was sparse; I didn’t hear from them after they said they would look into the bulletin/my dealings with GM support meaning I didn’t know when or if they would do the work they’re supposed to, I didn’t hear from them until they called about coordinating a rental for me at which time they did not say anything about working on the truck or when it would be ready which would be the next time they contacted me to pick up the truck. Third, and this relates to the timing of things, I couldn’t get a rental until the technicians put in notes on the vehicle and that took nearly two weeks for both these things to happen. I still haven’t been reimbursed for the rental i took out-of-pocket. I understand things can get busy and with limited people and resources and being on an island with potential limited parts availability which all could contribute to a delay in getting a technician to officially diagnose the problem but there was just no sense of urgency to get to the point where I could easily get a rental. I still had to get to work and make medical appointments and I could not simply put my life on pause because I don’t have a vehicle, I assume they wouldn’t be able to take pause and have their life and work inconvenienced so why did I need to especially since they were gate keepers to the policies that enable entitlements to their customers. I also had to rent from difference rental agencies and at a premium since it was last minute and getting rentals on the island is difficult. Samantha was the service advisor that was assigned to me and I do have to complement her on her interpersonal communication skills and her positive attitude when we did communicate. The entire experience was hectic, stressing, and took away confidence I had with the dealership, GM as a whole, and the dealerships ability to produce good customer service and quality work and product. Again I worry about the quality of work, initial denial of work to be done, timeliness in getting a rental, and the seemingly dismissal of me as a customer by not addressing my concerns. They couldn’t even be bothered to wash the vehicle after they had it for the amount time they did sitting out in the elements, having got dusty and dirtier than when I dropped it off. More

The staff was very courteous in helping me with my car turn in. Made sure I transportation back to work. When I came to to pick up my car, they ensure me that I know my car would be ready soon. turn in. Made sure I transportation back to work. When I came to to pick up my car, they ensure me that I know my car would be ready soon. More

Very personable and professional. A pleasure to do business with. Would definately consider coming back. A pleasure to do business with. Would definately consider coming back. More

Personnel were nice, helpful, and friendly. Service was good. One thing against them was mechanic should have wiped down fender when finished to remove grease. Service was good. One thing against them was mechanic should have wiped down fender when finished to remove grease. More

Excellent coordination of service by Irene. Kept me informed on the daily status of the repairs. Kept me informed on the daily status of the repairs. More

Service unsat. Technicians failed to tighten lug nuts following tire rotation. Wheel nearly came off when I drove away. Returned to dealership where Technician apol Technicians failed to tighten lug nuts following tire rotation. Wheel nearly came off when I drove away. Returned to dealership where Technician apologized and gave an unbelievable explanation. Have no faith in quality service. More

Service tech is nice but my tire pressure caps were removed to check my tire pressure and now are missing and not replaced. I called and was sent to voice mail and left a message immediately when notic removed to check my tire pressure and now are missing and not replaced. I called and was sent to voice mail and left a message immediately when noticed (15 mins later) and still have not been called back. Very unexceptionable More

I have been coming to this dealership for many years. It is a very good dealership! It is a very good dealership! More

I had some issues with my suv. . so I made an appt for Thursday at 8am.. I have a warranty on my suv, so my service advisor Irene said she has to call them to see if the work would . so I made an appt for Thursday at 8am.. I have a warranty on my suv, so my service advisor Irene said she has to call them to see if the work would be covered, and she would let me know the results between 12-130. I didn’t hear from her so I called her at 230pm, and Irene said the diagnostic took longer than she thought, so she didn’t have time to contact the warranty place in the mainland. Irene then suggested to leave my suv over night since the mechanic had taken it apart, and she would contact the warranty place first thing in the morning. I asked Irene for a loaner, and she said they don’t have any. So I was stuck without a car. The next day, which was Friday, I called her at 830am and asked Irene, what’s going on, and Irene said she contacted the warranty place, and they said my warranty expired last year, BUT, on my contract it says up to 84 months or 100,000 miles.. which I don’t have either. Irene then said she’s trying to talk to some department at gmc, but that she’s just waiting for a response. I told Irene I’m picking up my suv cause I’ve waited to long for nothing. When I got to the dealership I asked to speak to a manager, and Irene said the manager and his Is assistant we’re in a meeting. So I asked to talk to the finance dept and they were in a meeting too.. and since that day, I have not heard from back from anybody.. and I took my car in on April 7th 2022. More