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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
799 Reviews
Call Service Center (808) 836-7007

799 Reviews of Honolulu GMC Cadillac - Service Center

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April 02, 2022

Great location, and easy access. Verge was great with the dropff service that was available More

by Johnettaheckard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Apr 04, 2022 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 01, 2022

Slow to get to vehicle and act nefariously through the process of getting vehicle serviced. Resistant to follow best customer care protocols and guidance from corporate. More

by Macon Seggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wong, Matt Marks, Samantha Earl
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Apr 19, 2022 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 31, 2022

Prompt and helpful service. Samantha made everything easy and set up complimentary lyft service for me. More

by chefspecialk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
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Mar 31, 2022 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words for Samantha, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 29, 2022

Takes a while to get an appointment, but once there the service written Irene was very attentive. More

by DENNISHUTKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Mar 29, 2022 -

Honolulu GMC Cadillac responded

Dennis, It's great to hear that Irene was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 29, 2022

Excellent customer service & satisfaction from both front Admin staff & techs, finding small deficiencies abs correcting More

by HINKLEGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
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Mar 31, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 28, 2022

Efficient and fast, met all my needs, friendly service, great response to my emergency situation. More

by EK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Alan Edwards
Report | Print
Mar 29, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 22, 2022

Your service writer Irene was excelent! She went over all that needed to be done! More

by KAHALUUTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Mar 22, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad Irene was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 22, 2022

Did not answer phone or return messages. Did not hold part as promised. Made my wife wait 4 hours. Very poor customer service! More

by RKMILLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Huang
2.0
This rating includes all reviews, with more weight given to recent reviews.
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March 20, 2022

Did what they said they would do and got me a ride home. Car was ready on time More

by JBARTLETT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Report | Print
Mar 21, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 17, 2022

Their ok, I think it could be better if they had more shop foremen. On my truck they misdiagnose my problem, they thought it was just the battery, but it was also the battery cable. Other than that they More

by rapozam
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
Report | Print
Mar 18, 2022 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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