Hoover Toyota

Treated Like A VIP I arrived early on a Monday morning, was greater by a friendly smiling face. Dealership was cleaning and inviting. Waiting room was comfortable and co I arrived early on a Monday morning, was greater by a friendly smiling face. Dealership was cleaning and inviting. Waiting room was comfortable and completely coffee was available, it was to be my first cup of the day. I felt no restraint to have two additional cups before departing, one which was for the road because my 2024 Avalon was ready faster than I had anticipated. Mr. Mackie, my service tech explained what was done, which was exactly what I had requested. He answered all my questions that I asked to my satisfaction. I enter acted briefly with the parts department and they quickly performed the replacement of the battery in my smart key fob. I then paid my bill, gave my goodbyes to all the friendly faces and hit the trail back to my part of town. Great experience today and won't hesitate to return next time a service issue arises. More

Service Work The service department does a great job. Every time I come they are very upfront whether things recommend need to be done immediately or can wait a The service department does a great job. Every time I come they are very upfront whether things recommend need to be done immediately or can wait and whether they are a safety concern. I will buy another vehicle here in the future. More

No people skills. The used side didn’t even have a tech working on Saturday to do an oil change. Which I found odd. I was told to go to the other side. This is the se The used side didn’t even have a tech working on Saturday to do an oil change. Which I found odd. I was told to go to the other side. This is the second time this has happened on a Saturday. I did go on to the new sales side to get my car serviced. No smiles no hellos or how are you. Just “blah people”. Than when I picked up my car I payed and the keys were handed to me. I kindly had to ask where is my car? The gentlemen, with a smirk, “In the front”. Of course, with all the other cars I searched and searched. I typically only see VJ on the used side. She actually cares about service and her customers, and it shows. All the employees could use some education and guidance on their people skills. More

Service department Pulled up in line waited 10 plus minutes for write up . The service was basic a tire rotation or 20000 mile check up on 2016 Camry waited almost 2 hou Pulled up in line waited 10 plus minutes for write up . The service was basic a tire rotation or 20000 mile check up on 2016 Camry waited almost 2 hours for completion, requested for car to be washed and was not washed. This should have taken less than a hour to do. Very disappointed with service department. Jonathan was super nice and friendly but this took way to long and the car wash did not happen.. More

Took 6 hours to “diagnose” on a basic service call Car was not ready when promised. Car was promised to be washed and was not. Way overpriced for basic not complicated service and horrible service. Car was not ready when promised. Car was promised to be washed and was not. Way overpriced for basic not complicated service and horrible service. More

A little disappointed this time I usually go to Hoover Toyota for maintenance of all our Toyota vehicles and have for years. However yesterday’s experience is making me think to loo I usually go to Hoover Toyota for maintenance of all our Toyota vehicles and have for years. However yesterday’s experience is making me think to look for other auto shops. I had to wait a good 10 minutes before anyone recognized my presence in my car when drove in maintenance bay (plenty of cust reps milling around). Then the lady that did help me was less than nice and welcoming (new - had never seen her before - in fact alot of new people there - the store was just remodeled so not sure if alot of the maint techs or customer reps had left or not)... basic oil change and rotate of tires and adding new wiper blades took over an hour and a half... longer than usual... and not many cars there... lady at checkout less than steller with attitude as well... also new person... add that when I got there was some commotion with a customer right in front of my car... apparently someone else not happy with service... Needless to say this was not a good experience with Hoover Toyota and will prbably just go to Express Oil in the future to have basic maintenance done... More

Outstanding personnel and “10” service! I’ve never owned a Toyota before so this was my very first service experience with HOOVER TOYOTA (in Hoover, Alabama) I was TOTALLY SATISFIED with I’ve never owned a Toyota before so this was my very first service experience with HOOVER TOYOTA (in Hoover, Alabama) I was TOTALLY SATISFIED with the friendliness, thoroughness, and overall professionalism of this department! Kelli was my ‘ service coordinator/manager’ and her communication skills were excellent! Overall great experience! Solid 10!! More

Hoover Toyota We had an awesome experience. Truly a no hassle experience. The staff went above and beyond to get me the deal I wanted!!! Definitely recommend Hoov We had an awesome experience. Truly a no hassle experience. The staff went above and beyond to get me the deal I wanted!!! Definitely recommend Hoover Toyota. More

Nice customer service thanx Nice and good service and fast. Nice office coffee and drinks corner clean, showtoom nice a clean and people all in uniform professional and smiling f Nice and good service and fast. Nice office coffee and drinks corner clean, showtoom nice a clean and people all in uniform professional and smiling face. More

Regular scheduled maintenance every Everyone was very friendly, but 1 1/2 hour was a long time for an oil change. I was pleased with the actual service. Plan to return for next scheduled Everyone was very friendly, but 1 1/2 hour was a long time for an oil change. I was pleased with the actual service. Plan to return for next scheduled service More