Given several mostly negative experiences at this service center, I have avoided it in favor of a private mechanic, but had to visit again due to some system errors only Acura could fix. I also asked them to look at my alignment which felt off and had me hydroplaning excessively in the week's rain.
The experience was positive from start to finish. As always, the appointment was easy to make online, though I do wish there was a way to make an appointment for multiple issues or a "fill in the blank/not sure." (Maybe this is because the service length needs to be determinable.) As always, the center was ready for me at my appointment time. As always, the technician who helped me was pleasant through the intake process. However, this time, the technician Mark spent time looking the car over with me and providing a best guess of what he felt needed to be addressed, including cost, which was both not what I expected and cheaper than the service I'd signed up for. (Appreciate that prices are online when you make the appointment.) He explained the why behind his determination and what they'd need to look at to make a clearer determination. He also listened carefully to a few other issues I felt needed to be looked at and included these on the estimate, which was clear and for a smaller amount than I expected. Paperwork was quick, and upon completion Mark asked if I needed a ride anywhere, informed me that I could use the corporate Lyft account, and attempted to find a loaner car (which he did locate) when I requested one. He also sent me a text with his info for check-in. When the car had been examined, he texted me with the issues found, cost and ramifications of not fixing, which were not "you will die" but more measured so that I could make an informed decision. The car is old and may be replaced soon, so I did without a few services, and Mark didn't push it but said he understood. He gave me a time for completion--need another day to drive it himself to make sure the alignment issue was fixed, but finished in the committed time. Settling the bill again was far simpler than I expected, and I felt confident that I'd been charged fairly and that Mark had done what he could to keep costs down. The car feels like a different car--drives significantly better. In short, an easy, pleasant, and fair experience that significantly improved my car.