Horne Kia

Outrageously Unprofessional – Broken Agreement, Zero Accountability, and Questionable Business Tactics I don’t typically write reviews, but my experience with Horne Kia has been so disappointing that I Accountability, and Questionable Business Tactics I don’t typically write reviews, but my experience with Horne Kia has been so disappointing that I feel compelled to warn others. From start to finish, this dealership has demonstrated a troubling lack of professionalism, transparency, and basic customer service. I reached out about a specific Certified Pre-Owned vehicle. After the initial salesperson failed to follow through, I reached out to the used car sales director, Mike, and negotiated a cash price. We were provided with an official out-the-door quote and agreed to meet halfway for a test drive since we live in Cave Creek and the dealership is in Gilbert. On the day of the meeting—nothing. No call, no update. Just silence. After multiple attempts to reach someone, I finally spoke with Clark, who was courteous and promised someone would follow up the next day. They did. Trying to give them the benefit of the doubt, we agreed to have the vehicle delivered to our home for a test drive, with the intention of finalizing the purchase if everything checked out.. However, just hours before the scheduled delivery, I received a call from someone I had never spoken with—Al—informing me of an “apparent leak” and the car would not be coming. He said service would take a look and he’d follow up. In my opinion, a leak on a Certified Pre-Owned vehicle that supposedly passed inspection raised serious concerns. That was the last I heard from anyone. Despite leaving multiple voicemails and messages with Barbara (who was preparing our paperwork), Mike, the used car director, Al and others, I received no response whatsoever. This was especially concerning since we had already provided our driver’s licenses and other personally sensitive information to finalize the sale. What happened next was even more troubling: the day after they failed to deliver the car, the vehicle’s price was lowered online—only to be raised by $2,000 later that same day. We had a written pricing sheet in hand, so this sudden fluctuation felt misleading and inconsistent with our agreement. It strongly appeared that the dealership had no intention of honoring the deal. As a business owner with over 30 years of experience in the automotive industry, I can confidently say that this level of disregard for a customer would have put my own business at risk. Horne Kia’s conduct, in my opinion, reflects a serious breakdown in customer service and ethical standards. This review reflects my personal experience and opinions based on the events as they occurred. I urge others to exercise caution and consider alternative dealerships that demonstrate greater professionalism and respect for their customers. More

Not happy with the service managers lack of response on helping us with warranty issues. We contacted several times by phone and in person. Now 2 months in and still no response. The additional money we pa helping us with warranty issues. We contacted several times by phone and in person. Now 2 months in and still no response. The additional money we paid for extra warranty on paint ,even after "there "third-party people said that the paint was defective...and nothing. We were in the market for our next vehicle and not sure if Horne Kia will get our business...We have purchased several kia's and now have lost confidence in follow through of the dealer More

Let me just said that the guy in financial service name harvey he's a not honest person! This guy will the you when you're singing your name , that your financial institution allows him to ad the extended harvey he's a not honest person! This guy will the you when you're singing your name , that your financial institution allows him to ad the extended warranty, gap insurance and the safe guard this one your contract! NOT TRUE! Financial institutions will not allow you to get something that you don't want or need! So, i am talking about m6 own experience, this guy harvey, ad to my contract all the items mentioned on my contract! And when I went back to cancel all th8s items? he wouldn't. He told me that he already have a sign contract and he was not going to re-do the contract again! He stay it by he already have a sign contract and if my bank would not approve my loan? He will running to another bank! Is that the right way for him to said that? After i ask him please, i don't want this items on my bank loan? Whats wrong with this guy? And this dealer Horne kia that allow him to do this this things I feel that i should take them to court! More

I recently inquired about a vehicle at Horne Kia and communicated clearly the price I was willing to pay. After a few back-and-forths where they continued to offer prices above my stated budget, they ev communicated clearly the price I was willing to pay. After a few back-and-forths where they continued to offer prices above my stated budget, they eventually agreed to meet my number. I hadn’t seen the vehicle in person yet, so I came in to test drive and inspect it. Upon inspection, I noticed the vehicle had prior damage. Given that, I requested a 30-day warranty and two oil changes to move forward with the purchase. The warranty request was denied, which was understandable due to the state’s standard 5-day/500-mile policy. However, even the two oil changes were a hard no, which felt unnecessarily rigid. Despite that, I was still being contacted repeatedly by the sales team. One salesperson, Tony, stood out in the wrong way. His tone and attitude were the epitome of why many people avoid dealerships these days. After a simple request for oil changes, he texted me saying I wasn't "the right customer" for him and that he'd never do business with me — all over a minor negotiation point. He also accused me of "changing the deal," when in fact, no formal deal was ever made — I had only expressed interest and shared the price I was willing to consider. In my opinion, Horne Kia operates with a high-pressure sales approach, lacks flexibility, and does not handle post-interaction communication professionally. Had they just agreed to two oil changes, I would have driven the truck off the lot. But the way they chose to communicate afterward sealed the deal — I won’t be doing business with them, and I’d caution others to be prepared for similar treatment. More

Dishonest, no accountability, bait & switch. Took a day off work, drove two hours to be told the vehicle was buying had been sold five minutes before I arrived. I was pre-approved, A+ cr Took a day off work, drove two hours to be told the vehicle was buying had been sold five minutes before I arrived. I was pre-approved, A+ credit and advised them I was in my way. They “generously” advised they would fill my tank, but kicked me out when I asked the GM’s name. He would not give his name to me. Clark, Kyle and Caleb where the three salespeople I copiously communicated with before making the drive. More

Very disappointed with this dealership. I try to get a out the door price for a vehicle that they have advertised online. Noone responde to my request. I had an appointment with Archie I dr I try to get a out the door price for a vehicle that they have advertised online. Noone responde to my request. I had an appointment with Archie I drove 1 hour away just to let me know when I got there that the vehicle that I was interested was sold. That's one. Two Archie said not to worry that he got another vehicle similar in price and discounts. I said fine I did the test drive but at the time of seeing some numbers that's when things really when south. The price and discounts was not the same as advertised, they added like $1400 on dealer add-ons and really low in trade. Just save some time and stay away from this dealership. I should know better when I reading others people reviews about this Dealership. Don't waste your time. More