Horne Kia

Not happy with the service managers lack of response on helping us with warranty issues. We contacted several times by phone and in person. Now 2 months in and still no response. The additional money we pa helping us with warranty issues. We contacted several times by phone and in person. Now 2 months in and still no response. The additional money we paid for extra warranty on paint ,even after "there "third-party people said that the paint was defective...and nothing. We were in the market for our next vehicle and not sure if Horne Kia will get our business...We have purchased several kia's and now have lost confidence in follow through of the dealer More

Let me just said that the guy in financial service name harvey he's a not honest person! This guy will the you when you're singing your name , that your financial institution allows him to ad the extended harvey he's a not honest person! This guy will the you when you're singing your name , that your financial institution allows him to ad the extended warranty, gap insurance and the safe guard this one your contract! NOT TRUE! Financial institutions will not allow you to get something that you don't want or need! So, i am talking about m6 own experience, this guy harvey, ad to my contract all the items mentioned on my contract! And when I went back to cancel all th8s items? he wouldn't. He told me that he already have a sign contract and he was not going to re-do the contract again! He stay it by he already have a sign contract and if my bank would not approve my loan? He will running to another bank! Is that the right way for him to said that? After i ask him please, i don't want this items on my bank loan? Whats wrong with this guy? And this dealer Horne kia that allow him to do this this things I feel that i should take them to court! More

I recently inquired about a vehicle at Horne Kia and communicated clearly the price I was willing to pay. After a few back-and-forths where they continued to offer prices above my stated budget, they ev communicated clearly the price I was willing to pay. After a few back-and-forths where they continued to offer prices above my stated budget, they eventually agreed to meet my number. I hadn’t seen the vehicle in person yet, so I came in to test drive and inspect it. Upon inspection, I noticed the vehicle had prior damage. Given that, I requested a 30-day warranty and two oil changes to move forward with the purchase. The warranty request was denied, which was understandable due to the state’s standard 5-day/500-mile policy. However, even the two oil changes were a hard no, which felt unnecessarily rigid. Despite that, I was still being contacted repeatedly by the sales team. One salesperson, Tony, stood out in the wrong way. His tone and attitude were the epitome of why many people avoid dealerships these days. After a simple request for oil changes, he texted me saying I wasn't "the right customer" for him and that he'd never do business with me — all over a minor negotiation point. He also accused me of "changing the deal," when in fact, no formal deal was ever made — I had only expressed interest and shared the price I was willing to consider. In my opinion, Horne Kia operates with a high-pressure sales approach, lacks flexibility, and does not handle post-interaction communication professionally. Had they just agreed to two oil changes, I would have driven the truck off the lot. But the way they chose to communicate afterward sealed the deal — I won’t be doing business with them, and I’d caution others to be prepared for similar treatment. More

Dishonest, no accountability, bait & switch. Took a day off work, drove two hours to be told the vehicle was buying had been sold five minutes before I arrived. I was pre-approved, A+ cr Took a day off work, drove two hours to be told the vehicle was buying had been sold five minutes before I arrived. I was pre-approved, A+ credit and advised them I was in my way. They “generously” advised they would fill my tank, but kicked me out when I asked the GM’s name. He would not give his name to me. Clark, Kyle and Caleb where the three salespeople I copiously communicated with before making the drive. More

Very disappointed with this dealership. I try to get a out the door price for a vehicle that they have advertised online. Noone responde to my request. I had an appointment with Archie I dr I try to get a out the door price for a vehicle that they have advertised online. Noone responde to my request. I had an appointment with Archie I drove 1 hour away just to let me know when I got there that the vehicle that I was interested was sold. That's one. Two Archie said not to worry that he got another vehicle similar in price and discounts. I said fine I did the test drive but at the time of seeing some numbers that's when things really when south. The price and discounts was not the same as advertised, they added like $1400 on dealer add-ons and really low in trade. Just save some time and stay away from this dealership. I should know better when I reading others people reviews about this Dealership. Don't waste your time. More