Joshua Bauman

I seldom write reviews, and if I do write a review it’s a good one. However, this dealership is a total SCAM. To start, I purchased a used car from this place because I found an ad online for it. It was my f good one. However, this dealership is a total SCAM. To start, I purchased a used car from this place because I found an ad online for it. It was my first time buying a car on my own, so of course these people were going to try to take advantage of me, so I brought my dad with me. Before I get into detail, while I was waiting for the financing to be approved, someone backed into the rear panel of my car and made a GIANT dent in it. No one said anything and I didn’t notice until I got home the same day. I immediately messaged Josh G my salesman and he was weary thinking that I hit something on my way home and didn’t seem like he believed me. I told them to check their cameras and when I brought the car back to get it fixed they never told me what happened so I assume one of their employees did it. Now trying to get this dent fixed took about a month, they made me drive to the dealership 5 SEPARATE TIMES which is an hour away from me, just for the dent guy to eventually come to me and fix the dent. The last time I drove over there Josh finally felt bad and offered to fill up my gas tank, which I had just filled up before I drove over there. That was the only thing he offered to do for inconveniencing me the whole month. Anyway, while the salesman Josh G was telling us about the car and the ad that we saw, he tries to tell us right from start that there’s an automatic $1,500 “dealership package” that I have to pay for adding to the total price of the car. My dad demanded we didn’t want it and he said it’s not negotiable, it’s their dealership’s policy as to why they priced the car so cheap online. Obviously we can’t argue with that, we believed and trusted he was telling us the truth. Fast forward to signing the paperwork with just Chris (the finance manager) and myself in the room, he is flying through the paperwork, I didn’t get a chance to read anything - plus who reads ALL the fine print on these contracts anyway? I sure as xxxx will be from now on. One of the last things I had to sign, which was on an iPad was talking about their “dealership package” and clearly stated that it was OPTIONAL and was NOT required to purchase a car. The only reason I found that out was because I read reviews online after the fact and read all these horrible reviews. And turns out they scammed me just like every other person who doesn’t read the fine print and trusts the dealership isn’t lying to your face. Next, I initially did my financing through them so I could get the car that day, I then ended up getting my own financing through my bank a couple days later. The loan amount was for more than what it was when I was doing my financing through them and I didn’t catch it until after I made my first payment and realized how much the loan was. I then reached out to Chris and he admitted he messed up and left the GAP insurance on and he should’ve taken it off. So basically he owes me about $1,000. Fast forward, 3 MONTHS LATER and I STILL DON’T HAVE THE MONEY HE OWES ME. First of all, I live about an hour away from this dealership so its not like I can pop in and say where’s my money. Chris dragged me on for literally 3 months making excuses as to why my bank hasn’t gotten the check. I called around TEN TIMES to ask to speak to the general manager who conveniently is “in a meeting” EVERY TIME YOU CALL. And they ask to leave a message and for him to call you back and of course he doesn’t because he knows people are pissed off at the scam business he is running. My dad and I finally drove out of our way to go tell these people they owe me money and where is it but we still didn’t get it. They said it will be here in a couple days but I don’t believe anything they say. If possible AVOID THIS DEALERSHIP AND THEIR SCAMS. It’s unfortunate there are people like this in the world and made my first car buying experience AWFUL. If I could give zero stars I would. More

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Highly recommend this dealership! I had a wonderful experience with Horne Kia. Everyone there showed me amazing service& happy faces. Now that I think about it I have never had an exp I had a wonderful experience with Horne Kia. Everyone there showed me amazing service& happy faces. Now that I think about it I have never had an experience like Hone Kia provides. I just want to thank everyone who helped me at Horne Kia you guys are truly amazing!!!! More

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Al Burton was very charming and nice and had excellent customer service ! I will definitely be coming back to purchase another vehicle. Thank you, for an amazing experience horne kia team ! customer service ! I will definitely be coming back to purchase another vehicle. Thank you, for an amazing experience horne kia team ! More

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Just another Kia dealership that smiles to your face and stabs you in the back. They'll tell you anything to sell a car. When that piece of crap they sell you is defective, good luck getting them to fix it. stabs you in the back. They'll tell you anything to sell a car. When that piece of crap they sell you is defective, good luck getting them to fix it. Folks, you really don't want to buy a Kia. Defective engines, recall on connecting rods, possibly of catching fire and of easily being stolen. Also transmission and electrical issues. These are just problems I'm aware of, no telling what else could go wrong. If you don't believe me please look it up yourself. More

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Sadly, By far the worst service Dept to take a KIA to get serviced. Money hungry place. TRY TO TAKE ADVANTAGE OF WOMAN! Horrible service dept. PLEASE DO NOT EVEN TAKE YOUR KIA HERE TO BE SERVICED ! On th serviced. Money hungry place. TRY TO TAKE ADVANTAGE OF WOMAN! Horrible service dept. PLEASE DO NOT EVEN TAKE YOUR KIA HERE TO BE SERVICED ! On the 13th of this month I took my car here to get ONLY RECALLS done on my car. DROVE my car there with no problems & had my car towed back home, never a heads up from the dealer, that my car was no longer starting. Car is no longer in a running condition. The service manager, Andre as well as Mike Zaccardo , kept speaking to me like I never had a car in the state of Arizona and they both stressed that it was my battery and I should start there to ”save me some money. And as I love how Andre states “if I even have a warranty on my battery” not knowing I purchase top notch batteries 🤣 on top of that just purchased my battery 2 months ago. I did take my battery back to car quest and have my battery tested and it tested GOOD right away and the tech stated my car should have no troubles starting with this battery in your car. The problem is still a mystery as this Kia service dept won’t take my car back to see what they screwed up on , they want to charge me a tow fee and a $200 diagnostic fee to see what’s wrong with my car that NO LONGER STARTS UP after I DROVE MY VEHICLE THERE MYSELF RUNNING PERFECTLY FINE. They also put WATER in my coolant bucket, which I have never seen before in my car! Mike also did a WALK AROUND MY CAR WHEN DROPPING OFF THE VEHICLE AS THIS IS PROTOCAL AND TESTED MY BATTERY AND IT PASSED AS WELL . 🤔🤔😩😢😢😢❤️‍🩹❤️‍🩹 More

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This company will forge your signature on warranty papers then pretend like nothing happens and be disrespectful. Sold the car that does not even work correctly. Also on my fifth safety recall. then pretend like nothing happens and be disrespectful. Sold the car that does not even work correctly. Also on my fifth safety recall. More

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Will never buy from Horne Kia again. I bought a Pre Owned 2016 Honda Pilot here, only to find out it has transmission problems 10 days later. Day 10 I took it for a transmission fluid ch I bought a Pre Owned 2016 Honda Pilot here, only to find out it has transmission problems 10 days later. Day 10 I took it for a transmission fluid change at Honda and after about a week the kick backs in shifting gears were back….. During purchase I asked about warranties since I’m buying from a dealer I figured there would be at least a 30 day warranty or something since I’m paying premium compared to going through Craigslist. I kept being told finance will go over the warranty when I asked during the process. I signed a paper to buy the car only to find out, they only have a 3 day return opportunity “not a warranty which isn’t really disclosed” and their cheapest extended warranty was over $4000, obviously declined. I still bought saying to myself “this is a dealer, this car should be in great shape mechanically or it wouldn’t be on the lot”. Big Mistake Don’t buy pre owned from this dealer when they don’t have an included warranty on the cars themselves at all. On top of that it came with the “we already did the work” added in fees for paint protection, car theft and some other ridiculous non sense that’s never used which tacked on just over $1000. GO SOMEWHERE ELSE OR TO BE HONEST JUST BUY FROM CRAIGSLIST, THERE IS NOTHING HORNE KIA CAN DO THAT IS ANY DIFFERENT THEN BUYING FROM ANOTHER PERSON SELLING ONLINE. YOU WILL SAVE SEVERAL $1000s, EXTENDED WARRANTIES YOU CAN GET ON YOUR OWN, THATS CHEAPER! THEN THEIR COST. A REPLY FROM THE "GM" ALWAYS FOLLOWS A COMMENT TO CALL HIM, I HAVE AND EVERYTIME HE IS IN A MEETING SO I LEAVE A MESSAGE AND HAVE NEVER RECEIVED A CALL BACK. More

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Always amazing service when I visit Horne Kia. This is my 3rd car purchased with them! I will definitely go back and recommend to others. Josh makes sure my needs are met when purchasing a new veh This is my 3rd car purchased with them! I will definitely go back and recommend to others. Josh makes sure my needs are met when purchasing a new vehicle. I have an adorable family car I can relay on. More

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Barbara and the staff at Horne Kia where the best, they took the time to listen to my needs and make suggestions concerning cars and options to fit them. They made the entire buying process simply to un took the time to listen to my needs and make suggestions concerning cars and options to fit them. They made the entire buying process simply to understand and easy to complete. Could not be happier! More

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Looking to buy a new car, you must try Horne Kia, Barbara Bloss the best sales lady. She knows her cars, details and differences. Friendly, non pushy and let's you look at your own pace. BARBARA listens to Bloss the best sales lady. She knows her cars, details and differences. Friendly, non pushy and let's you look at your own pace. BARBARA listens to what you are looking for, finds the car you want. Purchasing and contract was very quick. I am so happy with my purchase and working with Barbara Bloss. More

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