Horne Kia

On Friday, Oct 26, 2012 I took my van in for service to Horne-Kia, because they are about 2 miles from my house. I had two problems that I needed addressed. 1. My ESC (Electronic Stabilizer Control) c Horne-Kia, because they are about 2 miles from my house. I had two problems that I needed addressed. 1. My ESC (Electronic Stabilizer Control) caution light would light up intermittently. 2. My vehicle alarm system would have to be manually disengaged, otherwise, it would go off whenever you entered the vehicle. I SPECIFICALLY told the service advisor that it was my understanding that my warranty is still in full force (The van is only 2 yrs old and has less than 30,000 miles on it!). I did receive a ride back home (about 3 miles away) very quickly, which is one reason I gave a "OK" for customer service. After several hours passed, I realized that Nicholas didn't ask me my contact number, so I called him. Nicholas told me the number they had for me was no longer in service. However, since I didn't give him a number, I'm not sure what phone they had for me. What's strange is that I've had my cell # and home # for YEARS, and both are still in service. I guess it was a good thing that I called back. They did correct the first problem. And I will also state that different Kia Dealership FAILED to located the problem (this was the second time I brought the van in to a dealer for the ESC light). I would have given a "Great" review, except for how my second problem was addressed. I was told by Nicholas that when the tech came back from lunch, it was easy for him to verify the alarm system was not working properly when he opened the door. Their suggested remedy (From my receipt): "Technician recommends removing aftermarket alarm". It was then that I found out that I was going to be charged for the technician "checking" out the alarm system, since it was a dealer installed alarm, and we had bought the van at Tempe-Kia. I told Nicholas that I was surprised about the charge, because had I KNOWN there was going to be a charge, I would have taken the van to Kia-Tempe to save me the $55 charge for "verification". I decided that I would find out what the problem was, and get it fixed before contacting the Service Manager at Horne-Kia. Today, I took the van to Tempe-Kia to address the REMAINING PROBLEM of the alarm system. I was there for less than 30 minutes (I did call and set up an appointment). Their alarm installer told me that one wire had become pinched, and that it's now fixed. NO CHARGE, by the way. So, it seems that removing the entire system WASN'T NEEDED! Once I learned that, I called back, and asked to speak to the SERVICE MANAGER for Horne-Kia (Carl Storgardd) about the $55 charge, the tech's suggestion, and what little it took to fix the problem. I let him know that I think I should be refunded the money since I DID NOT authorize it (although Nicholas claims that I did), and that it was a MINOR "repair". Carl supported the charge, despite my LOGICAL argument that in order to prevent ANY CHARGE for the alarm system, I would have happily driven it to Kia-Tempe, even though it's over 8 miles away. You can buy a lot of gas for $55! I WILL NEVER GO TO Kia-Horne AGAIN! Since Nicholas's word was more trusted than mine, they added insult to injury! Nicholas didn't ask me for my number, yet he remembers telling me it'll cost $55 for his tech to "check out" the alarm system? Yea, right! And don't forget to watch out for flying pigs! I'm also going to make similar comments on other websites about this situation. I've already advised my friends/family about what happened (Thank you internet!) Had the $55 been refunded, I would have written a much more positive statement about Horne-Kia. IMHO (and as a matter of FACT!), I was charged for service that I DID NOT HAVE ASKED FOR, SINCE I COULD HAVE HAD IT CHECKED AND FIXED FOR FREE AT Tempe-Kia! Horne-Kia will NEVER receive another dollar from me! More

I had a great experience at Horne Kia. I love my car as well as the customer service I received. I will definitely recommend this dealership. well as the customer service I received. I will definitely recommend this dealership. More

they don't return calls they ignore you while on the they don't return calls they ignore you while on the phone arguing with another customer the day after a maintenance check, my battery died and flu they don't return calls they ignore you while on the phone arguing with another customer the day after a maintenance check, my battery died and fluid was leaking they took an entire day for an oil change they never gave me pick up time or quote for parts I needed More

Dean was excellent . We had to order or Sorento to get everything we wanted. Dean kept us informed on everything. Elvis helped close the deal and explained financing. Deigo assisted with the final paperwo everything we wanted. Dean kept us informed on everything. Elvis helped close the deal and explained financing. Deigo assisted with the final paperwork and explained the extended warranty. We have been treated with respect and like family. All our questions have been answered so far and we hope to continue our great relationship with Horne Kia More