Horne Kia - Service Center

One of the worst experiences I have ever had to date when servicing my car. Scheduled appt before Christmas for basic service, a recall fix and my airbag light was on. Appt was on Dec 28. After waiting a cou servicing my car. Scheduled appt before Christmas for basic service, a recall fix and my airbag light was on. Appt was on Dec 28. After waiting a couple hours for car I was told the recall part was out of stock. Why this wasn't ordered and ready when I came in I have no clue but they said it was coming from LA and would be here in a few days and they would call and reschedule another appt. They also said my airbag light would be fixed with the recall part (fuse box) but that is actually not the case. I asked if my airbag would deploy if I get in an accident before I come back for service and they would not answer that question. They also said it would take too long to look at airbag light so they will look at it when I return. After not hearing back I tried calling the service dept and couldn't get a live person. Finally called back again after 14 days because I got a letter in the mail from the GM stating that I will be receiving a survey from Kia and if you are not happy please call me. Upon calling and asking for Josh (GM) no one would let me talk to him about my situation. Do not believe the responses you see here saying the Owner/GM Josh B. wants to speak with you, THEY WON"T LET YOU TALK WITH HIM!!!! I finally was able to speak to Konner Totty who listened to my story and assured me someone would be calling me. 24 hours later I have heard nothing! I'm driving around a car that has no working airbag system and not safe to drive and since my visit my heater is constantly on and cannot shut off (assuming due to fuse box issue?). Something is drastically wrong at this location that something like this can happen. I have 5 Kia's in my family and will be searching for another location to service my cars moving forward. More

I'm always happy with my service here. Jason Ross is always helpful and courteous. Thank you! always helpful and courteous. Thank you! More

I am new to AZ...Josh Kirby was the gentleman who assisted me with my appointment...excellent service, minimal wait, and I felt Josh made the proper suggestions for optimal care of my new vehicle..he assisted me with my appointment...excellent service, minimal wait, and I felt Josh made the proper suggestions for optimal care of my new vehicle..he was very friendly and kind.I will definitely be back to Horne Kia in the future for all my car care. More

Absolutely fantastic service! Took my car to Mark Kia and was told nothing was wrong. Horne Kia actually inspected my car and fixed the problem. Soooo grateful to actually find a place that cared about the c was told nothing was wrong. Horne Kia actually inspected my car and fixed the problem. Soooo grateful to actually find a place that cared about the customer. Thank you Horne Kia!!! More

I always have exceptional service at Horne Kia.The lobby is clean area to wait during service.I always feel like I'm being taken care of at Kia.Jason Ross is my service man...he always remembers me and take is clean area to wait during service.I always feel like I'm being taken care of at Kia.Jason Ross is my service man...he always remembers me and takes excellent care of me and my Optima! More

An exceptional experience to fix a problem on my 2011 Sorento. They went all out including giving me transportation home to return next day to pickup my car. I have owned this car for nearly 10 years a Sorento. They went all out including giving me transportation home to return next day to pickup my car. I have owned this car for nearly 10 years and have always been treated well at Horne More

Shannon was extremely helpful, he was knowledgeable, and professional, courtious, and explained everything in detail.. Thanks Shannon for your professionalism, I look forward to seeing you stain..😊. professional, courtious, and explained everything in detail.. Thanks Shannon for your professionalism, I look forward to seeing you stain..😊..... More

I have been visiting Horne Kia for over a year now for service. Still a fantastic experience every time. I love my Kia, and Jesse in the service department makes it even better! Jesse and an un-named t service. Still a fantastic experience every time. I love my Kia, and Jesse in the service department makes it even better! Jesse and an un-named technician took care of a small issue with the car and kept me informed perfectly. Very attentive and informative. Would highly recommend! And although I didn't plan on buying a new car, Al in sales was great to talk to, and not too pushy at all. More