Horne Kia - Service Center

Charged me for 1.5hrs labor, done 10 mins. work I went to have a problem with my door lock not locking when I pushed the button on my ley. I was told it would cost $66 for the evaluation of the pro I went to have a problem with my door lock not locking when I pushed the button on my ley. I was told it would cost $66 for the evaluation of the problem. After it had been evaluated, I was told the problem was the Junction box assy (IPM) and would take 1.5 hrs to replace it. I watched through their waiting room window of the service floor. It took the mechanic 10 mins. to replace it but they charged me for 1.5 hrs.($198). When I confronted the service manager about this. His reply was basically: 'that's the way it is' Lesson: if you take your car to this location, watch through window all work done and then check labor charges. More

Service Dept Had my Kia Sportage in for service work and an oil change. Bryan did a great job and I was very satisfied. Car was clean and work was done in a time Had my Kia Sportage in for service work and an oil change. Bryan did a great job and I was very satisfied. Car was clean and work was done in a timely manner. Would recommend him to others. More

Horne Kia Service Always friendly, professional, and exceptional service! Crystal addressed all of our concerns and the service team never tries to sell something that Always friendly, professional, and exceptional service! Crystal addressed all of our concerns and the service team never tries to sell something that isn't needed... --The Bellmans More

GREAT SERVICE I haven been there at least 6 times in the last 2 years each and every time I have been very pleased with the service . on 6/28 My Optima was servi I haven been there at least 6 times in the last 2 years each and every time I have been very pleased with the service . on 6/28 My Optima was serviced and I dealt with Erik Rodriquez he remembered me from last visit and made me felt welcome . More

Oil change for my 2015 Kia Soul I had my 2nd oil change for my Soul and had an appointment at 10:30. I met with Crystal Haro, and she helped get me checked in. She found that my batt I had my 2nd oil change for my Soul and had an appointment at 10:30. I met with Crystal Haro, and she helped get me checked in. She found that my battery was low, and told me that I could get a new one at N/C. I appreciated that, because since I live in AZ, I do not want to have a dead battery in the middle of the summer. She gave me an estimated time on when the work would be completed, and it was done right as expected, with no delays. She's definitely a keeper! More

All that and bag of popcorn First service on my Kia Soul. Excellent customer service Erik was very attentive. Waiting area clean and comfortable - all that and a bag of popcorn! First service on my Kia Soul. Excellent customer service Erik was very attentive. Waiting area clean and comfortable - all that and a bag of popcorn! More

awsome everyone is very polite and very informative to all my questions. The waiting area is large and comfortable. ( I do miss the free popcorn ) Eric is v everyone is very polite and very informative to all my questions. The waiting area is large and comfortable. ( I do miss the free popcorn ) Eric is very professional and knowledgeable about what I should be aware of. More

Service department Great service and very friendly and fast service. I would recommend Horne kia to my family and friends. Next time I need anything done with my cadenza Great service and very friendly and fast service. I would recommend Horne kia to my family and friends. Next time I need anything done with my cadenza I now know where they will do good and honest work to my car. More

oil change First oil change. Mr Rodriquez courteous. Waiting room clean and comfortable. Oil change completed in advised time. Checkout not complicated. Car wa First oil change. Mr Rodriquez courteous. Waiting room clean and comfortable. Oil change completed in advised time. Checkout not complicated. Car washed by the service dept. More

New Kia owner I recently purchased a used 2015 Kia soul. I brought it in to horne kia for a routine oil change. When I was told the dealer who sold the vehicle had I recently purchased a used 2015 Kia soul. I brought it in to horne kia for a routine oil change. When I was told the dealer who sold the vehicle had not changed 2 important filters there was a discrepancy between the 2 dealerships.The service manager at horne kia, Jimmy Powell stepped in. He listened, went to the service center to see for himself, and decided to take care of the filters for me. I appreciated his professionalism and willingness to help. He assured me if I have any problems in the future I can go directly to him. More