Back

Horne Kia - Service Center

Gilbert, AZ

2.6
65 Reviews

65 Reviews of Horne Kia - Service Center

Sort by
August 08, 2016

Service Dept Had my Kia Sportage in for service work and an oil change. Bryan did a great job and I was very satisfied. Car was clean and work was done in a time More

by Vicki Sportage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan
June 28, 2016

Horne Kia Service Always friendly, professional, and exceptional service! Crystal addressed all of our concerns and the service team never tries to sell something that More

by The Bellmans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Haro
June 28, 2016

GREAT SERVICE I haven been there at least 6 times in the last 2 years each and every time I have been very pleased with the service . on 6/28 My Optima was servi More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Lua -Rodriguez
June 11, 2016

Oil change for my 2015 Kia Soul I had my 2nd oil change for my Soul and had an appointment at 10:30. I met with Crystal Haro, and she helped get me checked in. She found that my batt More

by Michael Oase
Recommend Dealer
Yes
Employees Worked With
Crystal Haro
June 05, 2016

All that and bag of popcorn First service on my Kia Soul. Excellent customer service Erik was very attentive. Waiting area clean and comfortable - all that and a bag of popcorn! More

by Souljane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Lua-Rodriguez
June 03, 2016

awsome everyone is very polite and very informative to all my questions. The waiting area is large and comfortable. ( I do miss the free popcorn ) Eric is v More

by firedoger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Lua-Rodriguez
June 01, 2016

Service department Great service and very friendly and fast service. I would recommend Horne kia to my family and friends. Next time I need anything done with my cadenza More

by monicanic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Lua-Rodriguez
May 24, 2016

oil change First oil change. Mr Rodriquez courteous. Waiting room clean and comfortable. Oil change completed in advised time. Checkout not complicated. Car wa More

by Lin 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodriguez,Erik Lua
May 12, 2016

New Kia owner I recently purchased a used 2015 Kia soul. I brought it in to horne kia for a routine oil change. When I was told the dealer who sold the vehicle had More

by goodcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Lua-Rodriguez, Jimmy Powell
April 30, 2016

awful Worst customer service ever. Service rep had to be hunted down. Never called me back as to what was wrong with car. Cashier who took payment was rude. More

by ABCD4321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Pereyra
May 03, 2016 -

Horne Kia responded

Mrs. Duval, Thank you for taking the time to speak with me yesterday. I am glad we where able to work together to find resolution, we do apologize for failing to provide the exceptional service you have been accustomed to from Horne Kia. We will work to correct these issues and see you next visit. Thank you, Jimmy Powell Service Manager

...
5