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Hoselton Auto Mall

East Rochester, NY

Overview
Reviews
4.6
201 Reviews
Call Dealership (585) 586-7373

909 Fairport Road

East Rochester, NY

14445

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Showing 201 reviews

August 17, 2025

Met with salesperson at 10 am. All I wanted was info. on my about to expire lease. Rep really did not want to help me at all. Was very abrupt and condescending. Did not seem to be More

by ftyler
Recommend Dealer
No
Employees Worked With
Billy Bolia
Report | Print
Aug 20, 2025 -

Hoselton Auto Mall responded

Thank you for your feedback. We’re truly sorry to hear about your recent experience and that we did not provide the level of service you deserved. The interaction you described is not reflective of the professionalism and respect we expect from our team, and we understand your frustration. We’d appreciate the opportunity to learn more and make this right. If you’re open to it, please reach out to me directly at jphastings@hoselton.com so we can review your experience in detail. Your feedback is important, and we want to ensure it’s addressed properly. – JP, Customer Experience Manager

July 30, 2025

Great experience, Jon Granger was a pleasure to work with and went above and beyond to make our purchase a positive experience. We purchased our last car from Hoseltons also and had the same experience. More

by Smalley46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Granger
Report | Print
Jul 30, 2025 -

Hoselton Auto Mall responded

Thank you for the fantastic review! We're so glad to hear Jon Granger made your experience a great one—and that he went above and beyond to ensure everything went smoothly. It means a lot to know you've come back to Hoselton for another vehicle and received the same positive experience. We truly appreciate your continued trust and loyalty!

April 21, 2025

I am very happy with everything. Everyone was very nice and patient with me. Thanks to Craig for helping me out and making sure I left with the best deal. ❤️ More

by Darianacintron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Apr 22, 2025 -

Hoselton Auto Mall responded

Thank you for the wonderful review! We’re so glad to hear you had a great experience and that Craig helped you find the best deal. We’ll be sure to pass along your kind words—thanks again for choosing Hoselton Nissan! ❤️

Apr 22, 2025 -

Darianacintron responded

❤️❤️

March 28, 2025

I definitely would recommend buying a vehicle from Hoselton! I had a new car in 1 day! I was amazed how quick the process was. Craig went above and beyond for me! Amazing experience. What are you wait More

by vholdridge987
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McMorrow
Report | Print
Apr 22, 2025 -

Hoselton Auto Mall responded

Thank you for the great review! We’re so glad to hear you had an amazing experience and that Craig made the process quick and easy for you. Enjoy your new car—and thanks for recommending Hoselton Nissan!

January 01, 2025

I was browsing cars to see what was out there I came across a 2024 GR 86 I booked an appointment through Robin and looked at the car the next day Jon Granger is whom I dealt with and this was the best More

by forlorn_rumbas.6d
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McMorrow
Report | Print
Jan 27, 2025 -

Hoselton Auto Mall responded

Thank you for sharing your experience! We’re so glad you found the perfect car and that Jon and Robin made the process stress-free and enjoyable. Our goal is always to provide a zero-pressure, smooth car-buying experience, and it’s great to know we hit the mark for you. Congratulations on your new 2024 GR 86—we hope you love every mile! Thank you for choosing Hoselton Toyota and for your recommendation.

December 19, 2024

Great interaction with Gwen with regards to the purchase /sale of a vehicle . The process was seamless More

by fa7400
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gwen Zannie
Report | Print
Dec 20, 2024 -

Hoselton Auto Mall responded

Thank you for the 5-star review! We’re so glad to hear Gwen provided a great experience and made the purchase process seamless for you. Your satisfaction is our top priority, and we appreciate you choosing Hoselton Nissan!

December 12, 2024

I had a real good experience here with my first time leasing a car! I worked with Craig and he wasn’t pushy, seemed to really care more about helping us. And we got a new TV so that was a bonus! More

by Ramirezs0938
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig H.
Report | Print
Dec 13, 2024 -

Hoselton Auto Mall responded

Thank you for the wonderful 5-star review! We're so glad Craig made your first leasing experience a positive one. We pride ourselves on caring for our customers, not pushing them, so it’s great to hear that reflected in your visit. Enjoy your new car and your new TV. Welcome to the Hoselton family!

Dec 20, 2024 -

Hoselton Auto Mall responded

Thank you for the fantastic review! We're thrilled to hear Craig made your first leasing experience such a positive one. We take pride in providing helpful, pressure-free service, and it’s great to know Craig exceeded your expectations. Enjoy your new car—and your new TV! Thank you for choosing Hoselton Nissan!

May 23, 2024

Very helpful. Considerate of my needs and wants.went out of their way to get me what I wanted and price. More

by kathyfwalker0506
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed, Dan McMorrow
Report | Print
May 29, 2024 -

Hoselton Auto Mall responded

Thank you so much for your 5-star review! We're thrilled to hear that our team could meet your needs and go above and beyond to get you exactly what you wanted at a price that works for you. At Hoselton Auto Mall, your satisfaction is our top priority. We look forward to serving you again in the future!

April 28, 2024

It was a good experience as the employees were friendly and sales consultant Jill McWillians was exceptional in her ability to explain and provide a prospect with needed answers. More

by Krouvina
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jill McWilliams
Report | Print
Apr 29, 2024 -

Hoselton Auto Mall responded

Thank you so much for your five-star review, Krouvina! We're thrilled to hear that you had a good experience at Hoselton Toyota and that our team, especially Jill McWilliams, provided you with the friendly and informative service we strive for. Jill takes great pride in helping customers understand all the details they need to make informed decisions. We appreciate your kind words and are glad you chose Hoselton Toyota. We look forward to serving you again in the future!

April 19, 2024

Very helpful in solving a problem I had. Worked with Matt Earnst who was personable and good to work with.. Hoselton used cars offers 6 months of their own guarantee for their own used cars. More

by GLV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicoli in sales, Matt Ernst in repair
Report | Print
Apr 19, 2024 -

Hoselton Auto Mall responded

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear about your positive experience with our Service Department and with Matt Earnst. Matt is indeed a valuable member of our team, and we're glad he was able to assist you effectively. It's great to know that our 6-month guarantee on used cars has added to your satisfaction. At Hoselton Auto Mall, we're committed to offering services and policies that make a real difference for our customers. We look forward to serving you again in the future and hope you continue to enjoy your vehicle. Should you need any more assistance, please don't hesitate to reach out.

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