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Hoselton Auto Mall
East Rochester, NY
193 Reviews
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Showing 193 reviews
December 31, 2020
Craig Holmes was a wonderful salesman. He was very professional and explained things thoroughly. He was able to work with me on pricing and within my budget. professional and explained things thoroughly. He was able to work with me on pricing and within my budget. More
by sherriamorjoy
Employees Worked With
Craig Semlo Holmes
Helpful December 30, 2020
Always dealt with Craig Holmes an excellent sales person, plan to deal with him in the future. And the service department always took care of any problems i may had. plan to deal with him in the future. And the service department always took care of any problems i may had. More
by hlathrop
Employees Worked With
Craig Holmes
December 05, 2020
Just bought a 2020 Chevy Equinox! I absolutely LOVE it!! I owe a huge thank you to our wonderful salesman, Mike Tyson! He is absolutely, without a doubt, the BEST automotive salesman I’ve ever worked with I owe a huge thank you to our wonderful salesman, Mike Tyson! He is absolutely, without a doubt, the BEST automotive salesman I’ve ever worked with. He is so knowledgeable and so trustworthy. He worked with us to get the best financing he could possibly get for us. I’ve never worked with a salesperson who went to bat for us, and got us everything we wanted. He is my car guru for however long I buy/lease more cars, and I will continue to recommend him to anyone who is looking to get a car! ISO appreciate everything Mike did for us!! More
by michrugie
Employees Worked With
Christie Russo
November 16, 2020
We had been having a rough time locating a specific Tundra. The representative, Karen, took the time on her day off to come in to accommodate me. She worked very hard to make sure everything was perfec Tundra. The representative, Karen, took the time on her day off to come in to accommodate me. She worked very hard to make sure everything was perfect. I can't thank her enough for being on top of everything! Loving my new 2021 Tundra TRD Pro. More
by opey774
Employees Worked With
Karen Jacobs
November 12, 2020
Spent time with Internet sales texting and made an appointment to look at used truck yesterday, Aaron the Manager called me to confirm I am coming, I told him yes and please have it ready because time appointment to look at used truck yesterday, Aaron the Manager called me to confirm I am coming, I told him yes and please have it ready because time is limited and 30 minute drive and also if you can have couple other options in mind with price I am looking at, Me and my son get there, Walk in to a messy , dirty office. First sales rep can't help me because he said does not have a mask, Gives me to another Rep, has no idea why i am there, looks me up in system and sees the vehicle I am here to test drive, Tells me be right back, I am waiting in this place for 30 minutes just me and my son only and nobody else. I am now getting aggravating and as i look around I see couple keys of vehicles just laying around, most importantly I see peoples paper work of sales, there copy of driver license , social security number,EVERYTHING, piles of it sitting there in front of me. I take a sticky note and write, "been waiting to long here and I am leaving, will be next door at chevy if you happen to come back and find the truck give me a call and left my cell", As me and my son get ready to pull out vehicle pulls in-front of me and it's that guy that talked to me 35 minutes ago, Tells me looked all over the lot and can't find the truck, I told him waste of my time and left you a note on your screen. This place is terrible, Do not waste your time, Also your information is not secured and out there for everyone to see. More
by NP
Employees Worked With
Christie Russo
October 26, 2020
I was on the fence about getting a new car but they offered me a deal I couldn't say no to! I appreciate the professionalism as well as the ability to work with what I can afford. offered me a deal I couldn't say no to! I appreciate the professionalism as well as the ability to work with what I can afford. More
by Cargo
Employees Worked With
Christie Russo
October 04, 2020
Leased a 2020 4runner last week from Kody Laird. Normally, I will go to at least 3 dealerships to get my best price. Kody was extremely easy to work with and accepted the price I was willing to pay Normally, I will go to at least 3 dealerships to get my best price. Kody was extremely easy to work with and accepted the price I was willing to pay. Great experience for a change. Thanks, Kody. More
by Robcam320
Employees Worked With
Kody Laird
August 28, 2020
Terrible dealer, sales advertised that “disappear” when you get there. Service department that left me stranded and had to wait a month for a simple brake repair and refused to help. Just said “we’re busy” you get there. Service department that left me stranded and had to wait a month for a simple brake repair and refused to help. Just said “we’re busy”. Traded a vehicle for a new car, months later got a call from the FBI saying it was seized on the Mexican border and still registered in my name. More
by Jmrw61
Employees Worked With
Christie Russo
August 15, 2020
Only one The only dealer I deal with. Dave Lempert treats us like family every time we buy a car from Hoselton. This must be our 10th car. Bought our second The only dealer I deal with. Dave Lempert treats us like family every time we buy a car from Hoselton. This must be our 10th car. Bought our second Equinox and it just what we expected and wanted. Aside from signing way too many papers Dave made easy. Look forward to buying our next car. More
by cphillips
Employees Worked With
Dave Lempert
March 04, 2020
Lack of Integrity Approximately 12 months ago I purchased a 2009 Cadillac CTS from Hoselton. I commute from Chicago every other week and simply needed a reliable used Approximately 12 months ago I purchased a 2009 Cadillac CTS from Hoselton. I commute from Chicago every other week and simply needed a reliable used vehicle to travel back and forth to my work location in Bloomfield. I had only driven the vehicle 4,000 miles when the following issues developed. 1. The driver’s side door handle would not operate, 2. the check engine light was coming on / off intermittently, 3. the ABS / all-wheel drive / traction control service light was on. Additionally, I requested an oil change and tire rotation. I had to sign an agreement to charge $480 for diagnostics, which would go towards the repair in the event I elected to repair the vehicle. Two hours after dropping the vehicle off at the dealership the problems had been diagnosed and I was quoted $1,680 to repair the vehicle. I agreed to the repair and the cost. However, after picking up the vehicle and evaluating to specific charges, I began to question the service and the charges. Here are the facts... 1. A single service tech worked on the vehicle 2. From the drop off time to the call to me communicating the service was done was 8hrs 45min. I was charged 8.3 hours in labor, or $1,100. Therefore, the service tech did not take a break the entire day! 3. I was charged 3.5hrs in labor to change the microswitch in the driver’s side front door. There are three screws that hold on the door panel that grants access to the handle and switch. The total charge to repair the door was approximately $600! 4. The mass air flow sensor, which is easily accessible and held on by two bolts took 1.5hrs of labor. Additionally, I can buy the sensor for $60 directly from GM, yet I was charged $146 for the sensor or 143% more than the direct purchase cost. 5. A front wheel bearing had gone bad, causing the ABS / Traction Control / All-Wheel Drive service lights to come on. Approximately $200 for a new bearing and 2.6hrs in labor. 6. I was changed approximately $100 for the oil change and tire rotation. My conclusion is this...I was grossly overcharged for the repairs. I sought out the sales manager who connected me to Drew Hoselton who ultimately had the service manager, Wayne, contact me to let me know I was charged flat rates and that the dealership was unwilling to make any concessions. Hoselton's mission statement claims they are a fair and ethical company with integrity as one of the key pillars in their core values. I bought a car from Hoselton in good faith...yes, a USED car. After driving the vehicle only 4,000 miles, I thought it best to take the vehicle back to the dealership from where it was purchased, as I believed doing so maximized the PROBABILITY of fair treatment. Instead, the dealership has elected to hide behind the "non-published" flat rate labor guide and charge me for virtually EVERY SINGLE second that the car was in their possession while marking up the parts 150%. I'm only a single customer and my decision to never return will not damage their business. However, with today's means of communicating (blogs, social media, Yelp, etc...) these practices will eventually catch up with Hoselton and I will play my part in sharing my experience. More
by djenner25
Employees Worked With
David Rogers, Drew Hoselton, Wayne (Service Manager)
