House of Imports

The dealership was extremely professional, and we had a wonderful, fulfilling experience. We were extremely happy with Josephine Hwang wonderful, fulfilling experience. We were extremely happy with Josephine Hwang More

Kevin was excellent! I had some very specific requirements and timelines for my purchase. He was super responsive and I received everything I needed to make a decision. A I had some very specific requirements and timelines for my purchase. He was super responsive and I received everything I needed to make a decision. And, I was able to complete many things in advance to help make the appointment experience quick and easy. 10 out of 10 recommend! More

"I had a wonderful experience at House of Import’s. My sales representative, Josephine Hwang, was extremely knowledgeable, patient, and zero-pressure. They clearly explained all the pricing and financi My sales representative, Josephine Hwang, was extremely knowledgeable, patient, and zero-pressure. They clearly explained all the pricing and financing options without any hidden fees. The entire process was smooth and fast. I love my new GLA-250 and highly recommend Sam Hwang/Josephine Hwang and the team!" More

House of Imports has always provided an excellent experience with their Mercedes-Benz service department. experience with their Mercedes-Benz service department. More

House of import really gave me a very good deal after looking around for my very first mercedes benz especially danny nguyen really helpful and explain well. I really happy for my first purchase for the looking around for my very first mercedes benz especially danny nguyen really helpful and explain well. I really happy for my first purchase for the mercedez benz. I got the gle 450 and loved it! More

Had a great experience with the service department at House of Imports. They were friendly and helpful. They got everything taken care of and kept me updated. The whole process was easy and I’d definitel House of Imports. They were friendly and helpful. They got everything taken care of and kept me updated. The whole process was easy and I’d definitely come back. More

⭐ 1 Star — Extremely disappointing experience and follow-up after the lease I recently leased a Mercedes-Benz from House of Imports, and unfortunately my experience with both the lease process and follow-up after the lease I recently leased a Mercedes-Benz from House of Imports, and unfortunately my experience with both the lease process and the follow-up afterward has been extremely disappointing. I have been purchasing and leasing Mercedes-Benz vehicles for more than 20 years, always expecting a certain level of professionalism and attention to detail. In all those years, I have never experienced as many issues with a Mercedes-Benz dealership and its personnel as I have experienced with House of Imports. My concerns began during the lease negotiation. Before I went to the dealership, Samia Kashani confirmed the lease terms and price with me over the phone. However, once I arrived at the dealership, the price was increased twice. Each time, an explanation was provided for the increase, but from my perspective, the repeated changes to a price that had already been discussed and confirmed over the phone were extremely disappointing and left me feeling that the dealership was attempting to increase the profitability of the transaction at my expense. Unfortunately, the problems did not end after I signed the lease. Since taking delivery of the vehicle, I have encountered two additional document/registration issues that required my attention and follow-up because they were not handled correctly by the dealership or its personnel. The first involved the vehicle's initial mileage being reported incorrectly. This had to be addressed and corrected, creating unnecessary inconvenience after the lease had already been completed. The second, and more serious issue, involves the California DMV. I received a notice from DMV stating that a hold had been placed on my vehicle record because DMV had not received the required REG 397, Application for Registration of New Vehicle. DMV gave a 30-day period for the required documentation to be received. I contacted DMV directly and was specifically told that, because I am the lessee, the REG 397 was not something I was responsible for submitting. I was told that the dealership needed to submit it. I then contacted Samia Kashani, the salesperson who handled my lease, about this issue. She answered my call once, but after that she has repeatedly failed to return my calls or respond to my text messages, despite my continuing attempts to reach her. This is not a minor issue. DMV has placed a hold on my vehicle record and has given a 30-day deadline. I understand that paperwork mistakes can happen, but what I find unacceptable is the repeated need for me to identify and correct dealership-related issues, followed by a lack of communication and follow-through when I ask for assistance. What makes this especially disappointing is that I have been a Mercedes-Benz customer for more than 20 years. I have purchased and leased multiple Mercedes-Benz vehicles from another dealership during that time, and I have never experienced this number of problems with a single transaction or this level of follow-up. I expected a professional and seamless experience when leasing a Mercedes-Benz. Instead, I have had to deal with repeated paperwork problems, an incorrectly reported initial mileage, a DMV registration hold, and difficulty getting a response from the salesperson after bringing these issues to her attention. My frustration is not simply that mistakes were made. Mistakes can happen. It is the combination of repeated errors, the resulting inconvenience, and the lack of communication and follow-through that has made this experience so disappointing. I hope management at House of Imports takes this feedback seriously and examines how these issues were handled. Customers should not feel that once the lease is signed and the vehicle is delivered, they are left on their own to resolve registration and documentation problems More

My first experience with House of Imports. From the first phone call, to visiting the dealership and driving home in a new car, to the friendly follow up, I cannot say enough about how well a From the first phone call, to visiting the dealership and driving home in a new car, to the friendly follow up, I cannot say enough about how well and respected I was treated. It felt like our business was valued and appreciated. More

Khris Sharma with Service Department is great Service Advisor and extremely helpful; I would highly recommend requesting him for all your MB Service Needs. Advisor and extremely helpful; I would highly recommend requesting him for all your MB Service Needs. More