House of Imports

I recently purchased a 2026 C300. The entire purchasing process was super simple which included a trade in. Between texting and a couple of phones calls the deal was complete. I only The entire purchasing process was super simple which included a trade in. Between texting and a couple of phones calls the deal was complete. I only spent approximately 1.25 hours at the dealer with the trade in and signing papers for the new vehicle. Danny from House of Imports Mercedes made the progress super easy. I would definitely purchase another vehicle from this dealer. More

I had a Good experience,at House of Imports,and Hae/Alexis IS an excellent representative for Mercedes/House of Imports.She was helpful and accommodating on all questions,and for the Future. Hae/Alexis IS an excellent representative for Mercedes/House of Imports.She was helpful and accommodating on all questions,and for the Future. More

VIP service with the team service advisors management led by Ryan Anderson,. The minute I pulled into be greeted, it was White glove service for my service B and I appreciate the team always going beyond wit by Ryan Anderson,. The minute I pulled into be greeted, it was White glove service for my service B and I appreciate the team always going beyond with follow up correspondence throughout the service. More

Amber and Brooks team went beyond to help to find the car that I wanted and they did extraordinary service to wrk the deal and be satisfied with the trade value as well the overall deal thank you amber a car that I wanted and they did extraordinary service to wrk the deal and be satisfied with the trade value as well the overall deal thank you amber and brook for your help I am enjoying the Mercedes Bnz Sclass ! More

The customer service and the mechanics are really good here. My car always comes out a lot better and drives a lot better after the mechanics work on the car. here. My car always comes out a lot better and drives a lot better after the mechanics work on the car. More

Was pleased with the service reception and service rep Dominique. This is the second time I took my car in and Dominique has always been helpful and courteous. . Dominique. This is the second time I took my car in and Dominique has always been helpful and courteous. . More

Miss Domenick is very nice and respectful, thank you for your beautiful and fast service!! your beautiful and fast service!! More

Their service department is horrible! I had such a bad experience there, I interacted with 3 different people including a Manager (Bryan) and none of them had a minimum Knowledge of what I had such a bad experience there, I interacted with 3 different people including a Manager (Bryan) and none of them had a minimum Knowledge of what providing good customer service is about, it was very disappointing and frustrating! Just to make it short what really bothered me is that they wanted to charge me almost $500 just to clean the cupholder on the back seat of my car because it was getting stuck, this is the text I got from the service Rep (Daisy) "The rear wiper is worn, he does recommend replacement as well. As for the second row, he found soda in the cupholder that has it stuck shut. He can clean it as best as possible which would be $449 or he can replace it which would be $1406 plus tax. " When I read this text I wanted to laugh! The cupholder only needed to be cleaned which I had done later and now it is working perfectly fine! NO REPLACEMENT NEEDED! This was totally absurd! When I asked to speak to a manager I got transferred to "Allison" another Service Rep which basically told me To take my car to an Auto Detail please to get it clean for cheaper! She was rude and Not helpful at all! Next day went to pick up my car, I was greeted with an attitude, saw the manager passing by and asked to speak to him, well believe or not he was Worst, he was just there listening to answer not to understand, no other options given, just said that if I wanted it cleaned I would have to pay what they were asking for and to keep in mind their prices were better than anyone else... well I told him I would't mind paying 100 times more as long as I get a better customer service! As someone with over 25 years of experience in customer service, I have a deep understanding of what good customer service looks like. Unfortunately, my recent experience at Mercedes-Benz House of Imports in Buena Park was extremely disappointing. I found it hard to believe that the staff, who are supposed to assist and support customers, displayed such unprofessional behavior and lack of understanding. More