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House of Imports
Buena Park, CA
926 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 926 reviews
April 04, 2026
In February, I purchased a CPO AMG GLE 63 from this dealership. During the purchase, I noticed scratches on the paint. The salesperson assured me they could be removed. After the sale, they were unable dealership. During the purchase, I noticed scratches on the paint. The salesperson assured me they could be removed. After the sale, they were unable to remove the scratches and instead offered either a bumper repaint or a repair of scuffs on one of the wheels. I chose the wheel repair because it seemed simpler. When I brought the car in, the technician shaved down part of the wheel to hide the scuffs, which made the damage more noticeable. I raised my concern with the Sales Manager, Tommy, who was polite and asked me to bring the car back. After dropping it off for the third time, I was told the wheel would be replaced if it could not be repaired. When I returned to pick up the car, I discovered they had shaved down almost the entire outer rim of the wheel, altering its appearance. To conceal this, they performed the same procedure on the wheel behind it—resulting in mismatched wheels on each side of the car. A Service Advisor agreed that this was not an appropriate repair, so I refused to take the car back until the issue was resolved. Additionally, I found a dent on the rear driver-side bumper and reported it. I was told a dent specialist would look at it. The next day, Tommy called to inform me that they would not be doing anything further and offered to void the purchase. However, I had already invested significantly in PPF for the car. I told him I needed time to think. About an hour later, he called again and said he had replacement wheels available and asked me to come inspect them. When I arrived, I saw that the replacement wheels had different tires. I asked that my original tires be transferred to the replacement wheels, as the car should not have mismatched tires. He reacted as though this was an unreasonable request. When I brought up the dent again, he said they would not repair it. I asked him to review the drop-off video to confirm the dent was not present beforehand. He responded that the video was only intended to show the car’s cleanliness. The following day, Service contacted me and said they need to transfer my original tires to the replacement wheels for safety reasons—which is what I had requested from the start. They also said they heard about the dent and would review the video footage regarding the dent and take care of it if it was not present before. A few hours later, the sales assistant called to say that Tommy had denied the dent repair. When I asked about the video, I was told the footage was “grainy,” which contradicted the previous explanations. I have now been given three different stories about the video, and I am left with an unresolved dent issue. I have escalated this matter to Mercedes corporate and the General Manager for further review. More
by lifan23
Employees Worked With
Tommy, Fabricio, Jane, Chris
April 03, 2026
The customer service and the mechanics are really good here. My car always comes out a lot better and drives a lot better after the mechanics work on the car. here. My car always comes out a lot better and drives a lot better after the mechanics work on the car. More
by HouseofImportsFan
Employees Worked With
Miguel
April 01, 2026
Was pleased with the service reception and service rep Dominique. This is the second time I took my car in and Dominique has always been helpful and courteous. . Dominique. This is the second time I took my car in and Dominique has always been helpful and courteous. . More
by alalhernandez
Employees Worked With
Dominique Torres
March 14, 2026
Their service department is horrible! I had such a bad experience there, I interacted with 3 different people including a Manager (Bryan) and none of them had a minimum Knowledge of what I had such a bad experience there, I interacted with 3 different people including a Manager (Bryan) and none of them had a minimum Knowledge of what providing good customer service is about, it was very disappointing and frustrating! Just to make it short what really bothered me is that they wanted to charge me almost $500 just to clean the cupholder on the back seat of my car because it was getting stuck, this is the text I got from the service Rep (Daisy) "The rear wiper is worn, he does recommend replacement as well. As for the second row, he found soda in the cupholder that has it stuck shut. He can clean it as best as possible which would be $449 or he can replace it which would be $1406 plus tax. " When I read this text I wanted to laugh! The cupholder only needed to be cleaned which I had done later and now it is working perfectly fine! NO REPLACEMENT NEEDED! This was totally absurd! When I asked to speak to a manager I got transferred to "Allison" another Service Rep which basically told me To take my car to an Auto Detail please to get it clean for cheaper! She was rude and Not helpful at all! Next day went to pick up my car, I was greeted with an attitude, saw the manager passing by and asked to speak to him, well believe or not he was Worst, he was just there listening to answer not to understand, no other options given, just said that if I wanted it cleaned I would have to pay what they were asking for and to keep in mind their prices were better than anyone else... well I told him I would't mind paying 100 times more as long as I get a better customer service! As someone with over 25 years of experience in customer service, I have a deep understanding of what good customer service looks like. Unfortunately, my recent experience at Mercedes-Benz House of Imports in Buena Park was extremely disappointing. I found it hard to believe that the staff, who are supposed to assist and support customers, displayed such unprofessional behavior and lack of understanding. More
by gommyb
Employees Worked With
Daisy, Allison, Bryan
March 12, 2026
Danny, the dealer who took care of us for the purchase of a Mercedes S 580, was very helpful for everything and always smiles. He is a very good man in what he does and in what he works. I thank him for ever a Mercedes S 580, was very helpful for everything and always smiles. He is a very good man in what he does and in what he works. I thank him for everything he did for us, with respect for Danny!! More
by zatreanuhariton
Employees Worked With
Danny
March 10, 2026
As usual this Mercedes dealership did an excellent. The service advisor Andrew was very thorough and professional. This team was very helpful. Management is the best The service advisor Andrew was very thorough and professional. This team was very helpful. Management is the best More
by aalvarez3
Employees Worked With
Andrew Tiotuico
February 20, 2026
Had a great experience at House of Imports, acquiring a new Mercedes AMG GLC 43. Ron Amani was super knowledgeable about the vehicles and very patient in making sure we make the right choice. The whole tea new Mercedes AMG GLC 43. Ron Amani was super knowledgeable about the vehicles and very patient in making sure we make the right choice. The whole team of Sales Manager and Finance Manager worked well together and made our experience so smooth and enjoyable. We will be happy to come back! More
by Tatyana
Employees Worked With
Ron Amani, Sal Sultan, Nama Tavakolina, Ab Abanoub
