House of Imports

The process to end my lease and purchase my car was easy, Justin Nguyen a nice young guy way very kind, and Jason the Financial Director explain very clear the new loan terms, and even we have asked to chang Justin Nguyen a nice young guy way very kind, and Jason the Financial Director explain very clear the new loan terms, and even we have asked to change something in our contract He help us and everything end very well and I feel happy with my Mercedes Benz car More

HOI has done an amazing job of taking care of its customers while working around the construction of the new service facility customers while working around the construction of the new service facility More

they have awesome customer service and awesome staff, made buying exeperience fast and easy wonderful staff made buying exeperience fast and easy wonderful staff More

I wanted to say house imports are easy to work with especially John Perez great service and would recommend friends and family especially John Perez great service and would recommend friends and family More

I have been using house of imports since I got my car. This dearlship is very helpful. Every time I visit Mr. Jag really helps me out . I am very pleased . This dearlship is very helpful. Every time I visit Mr. Jag really helps me out . I am very pleased . More

Sales - Very good. Service - Expensive. Pre-delivery preperation - Could be better prepared to detail and prepare the car and check it prior to calling customer for delivery. We waited for 2+ hours for preperation - Could be better prepared to detail and prepare the car and check it prior to calling customer for delivery. We waited for 2+ hours for the delivery pre-prep, after we were told that the car is ready for pick up. Also no other financing options were provided other than MBFS. Sales told us otherwise that they had many options to choose from. More

I have bought two cars from house of imports there is staff is very friendly and efficient.. staff is very friendly and efficient.. More

We love House of Imports representative JosephineShe We love House of Imports representative Josephine She provided excellent services for past 15 years or more Thanks We love House of Imports representative Josephine She provided excellent services for past 15 years or more Thanks More

This review is for the Service Department ONLY. My experience with the Sales Department at this store is very different. When we bought our first Mercedes almost three years ago, we started using Hous experience with the Sales Department at this store is very different. When we bought our first Mercedes almost three years ago, we started using House of Imports for service. We were lucky to get Bryan assigned to us. He, a really good guy, communicates well and gets the job done as quickly as possible. I'm sure their service will get even better when the big construction project underway there is finished. More

This was definitely not the experience I was expecting at a Mercedes dealership. First of all i told them I really need my car, I have been taking Ubers to work everyday costing $90 a day. Not only did they a Mercedes dealership. First of all i told them I really need my car, I have been taking Ubers to work everyday costing $90 a day. Not only did they throw me on the back burner they didn't even start on my car for 4 weeks!! My car was in there over a month for a simple EIS replacement. When I go to pay they gave me a price of $1000 more than what we agreed on. So I go to pick up my car and it's FILTHY!!! They didn't even wash it. I couldn't believe they let a car they fixed go off the lot looking like that, unacceptable! Their excuse was because they didn't want to move it because the battery was low. HELLO! Why wouldn't they change it?! So I drive the car off the lot and pop into the store, I go to turn my car on and it's DEAD!! I'm so bummed and shocked, I'm at a loss for words.... More