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House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
849 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 849 reviews

September 16, 2021

Allan Halina is one of the great service writer, he ensure everything will be done properly. after the service my car was so dirty and dusty, Car wash was the one of the services i miss here on this lo More

by ctgarbes
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allan Halina
Report | Print
Sep 23, 2021 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to Allan here at House of Imports! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 15, 2021

My service advisor Adam T always does a wonderful job in assisting me with my car needs. He explains things thoroughly and makes sure the car is serviced successfully and promptly. I go there because I kn More

by Ibtisam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Tashchyan
Report | Print
Sep 17, 2021 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 15, 2021

Saleman very good and nice man very knowledgeable man very responsible and respected very mr Stan very good person More

by Narinderincali
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan
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Sep 17, 2021 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2021

Sam Hwang is one of the best Mercedes dealers in Southern California. We have been purchasing our Mercedes from Sam for the past 15 years. Sam always makes the purchasing process a smooth and pleasant one f More

by cjcyang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hwang
Report | Print
Sep 17, 2021 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 14, 2021

By the time I made my service there was construction work near them and they had to sto car wash, other than that everything is perfect More

by Rad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Sep 17, 2021 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 14, 2021

I appreciate the time and care Jag put in to ensure everything was done properly and excellent customer care by him More

by Sanam
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jag
Report | Print
Sep 17, 2021 -

House of Imports responded

Hi Sanam, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 14, 2021

Straight to the point and efficient. Delivered as promised. Car was serviced with issue. Thank you More

by Mrleonardlee213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan
Report | Print
Sep 17, 2021 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 13, 2021

I have been coming to this dealer for 17 yrs! Bill Chow is the best Service Advisor More

by Tony Castañeda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Report | Print
Sep 17, 2021 -

House of Imports responded

Hi Tony, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at House of Imports. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

September 12, 2021

Horrible Service, Horrible Customer Service and Horrible Pricing!!!! Please view my full review on House Of Imports on Yelp.. I will never recommend this dealership to anyone! More

by linda_melendez91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Service / Jeff Service Manager
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Sep 15, 2021 -

House of Imports responded

Hi, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

September 10, 2021

Service dept markets unnecessary services and vehicle parts. They perform unrequested services and are not open and upfront about planned service. They misquote the customer on service requests. For exam More

by Cheated on
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Tissot, Jeff Chung, Alan Halina and an additional female name unk.
Report | Print
Sep 14, 2021 -

House of Imports responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

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