House of Imports

I had a very good experience in purchasing my car. Everyone was very helpful and offered me the best service. I will most likely purchase my next car from House of Imports Everyone was very helpful and offered me the best service. I will most likely purchase my next car from House of Imports More

I just wanted to share my recent experience with the House of Imports in Buena Park, California. If you are considering a purchase at this dealer, new or pre-owned, I would caution that you pay close a House of Imports in Buena Park, California. If you are considering a purchase at this dealer, new or pre-owned, I would caution that you pay close attention to the details. I have purchased a vehicle from the House of Imports in the past, resulting in a very good experience. Unfortunately, this last experience proved to be the opposite. The initial test drive and inspection of the vehicle was a good experience. They provided us with a vehicle history report and the clean Carfax. We didn’t initially agree on the selling price, but the sales manager was very courteous and up front with us about pricing. He gave us the trade-in cost of the vehicle and the amount of money the dealer had to incur for repairs (tires, brakes, maintenance, etc). Since we didn’t initially agree on the purchase price, the sales manager offered to call us back in the future when they adjust their selling price if the car does not sell. We agreed and left the dealer satisfied. One week later, we receive a call from the House of Imports. They counter-offered a deal which we accepted. After carefully looking at the vehicle history report and the “supposed” repairs the dealer completed on the vehicle, we requested them to include servicing the supercharger clutch bearing. They could not honor that request as they said they have already incurred over $3500 in repairs and maintenance. One of those maintenance issues included the motor mounts, as well as a brand new battery. Before completing the sale, we also requested the dealer to resolve the warning lamps noted in the dash. It mentioned a bulb/lamp faiure. The dealer said they would take care of the issue. After taking the vehicle home and allowing it to sit in the garage for 2 days before we could add it to the insurance coverage, the car did not start. It required a jump start, not only once, but every time thereafter. Since the car was purchased out of warranty, we took it to a certified independent mechanic. He found out that the battery was never replaced and that the motor mounts were not new. This has been our trusted mechanic for over 20 years, so we knew he was not pulling a fast one on us. We kept those parts to prove that these items were never replaced. We brought it to the attention of the dealer, and they said that the vehicle history report is “For internal use only.” However, they used this report as part of the sales tactics to assure us the vehicle was in great mechanical condition, and as a way of telling us that they had very little margin in turning a profit due to the costs of the maintenance items. This misrepresentation was considered fraudulent, and we should have immediately reported this to the Better Business Bureau, Consumer Reports, Department of Motor Vehicles, etc. However, we gave the House of Imports the opportunity to resolve the issue by reimbursing us for the cost of the repair as well as replacing what we found out to be “aftermarket” high intensity discharge headlights which caused the warning light “failure”. After waiting for the dealer to resolve the issue, they did not get back to us, so we contacted Mercedes Benz of North America and informed them of their fraudulent sales tactics. MBUSA mentioned that each dealer operates independently, but advised us they will make an attempt to resolve the issue. Needless to say, the House of Imports never offered a resolution to the issue. I just wanted to share this experience for those of you considering a purchase at the House of Imports. I’m sure others have had very good experiences with this dealer as we have in the past, but unfortunately our last experience was very disappointing. Our family, my sister, and my brother intend to purchase other MB cars in the future as we have owned about 9 between the three of us families, but never again are we going to purchase from the House of Imports in Buena Park, California. More

Just took possession of a 2011 E350 and must say these guys are the best, especially Arnold in new car sales...absolutely zero pressure and frankly quite helpful (delivered our last E350 to the house!). guys are the best, especially Arnold in new car sales...absolutely zero pressure and frankly quite helpful (delivered our last E350 to the house!). Like most of us we're busy with work and have little time to spend time "haggling" over every line item. Arnold worked much of the transaction over the phone and offered a blowout price without having to waste time. When I arrived the deal was the same, no changes. I also worked with Susan in finance and she was very helpful and not pushy to offer extras such as pre-paid service and wear & tear insurance, for which I ultimately purchased both. She will work on the price too for these extras that seem unnecessary at first until one thinks about having to service the car anyway, and why take the chance of having to fork out money for scratches, wheel damage (easy to do) and argue over whether the tires are good or not later. It's easy to get the best price and shop it around, but I believe those who offer the best price should get the sale. More

I took my car in for service A maintenance. I brought in a coupon printed out from their website ($100 off the regular price. Pretty good huh). Asked them to look at brake, too. After all, they did my rear a coupon printed out from their website ($100 off the regular price. Pretty good huh). Asked them to look at brake, too. After all, they did my rear brake, service A, and replace struts. In the end, after 1 day of work, they ended up with bad service: the coupon was not honored, the hood could not be closed properly (anyone can open the hood from outside and take out battery if he wants), chip on back door handle, scratchs on body, and they did not even bother to fill up water for windshield. I wonder if they did a inspection all fluids as stated in the service A description. When I brought the car back to correct these problems, I did not receive even an apology. The service advisor was nice, though. More

Brought my CLS to House of Imports after the horrible experiences @ Fletcher. Never any issues after getting the car back. Great service and always willing to help take care of any issues. Cost is very c experiences @ Fletcher. Never any issues after getting the car back. Great service and always willing to help take care of any issues. Cost is very competitive with all local dealers for standard service. Willing to price match other dealers. Brake job on the ML500 was $1600 at Fletcher, Steven brought it down to $1100. =D More

Matt Lerop (Service Advisor) was great in finding all the issues with my 2002 C230k, when I took it in for oil change. My car still have one month left on the Mercedes extended warantee, therefore, I didn't issues with my 2002 C230k, when I took it in for oil change. My car still have one month left on the Mercedes extended warantee, therefore, I didn't have to pay anthing for fixing the gas pan leak and etc...... I was afraid I only have one month left on my exended warrantee,and Memo Leon (Finance Manager) helped me with puchasing a Total Care from Easy Care Service Contract company for the peace of mind, at a great savings. Thank you both for the great customer service experience. More

Watch these guys like a hawk. Took my car there for a oil change service and they found about 4 things wrong with my car totaling $3,200. Told me it would be dangerous for me to drive the car off their lot. change service and they found about 4 things wrong with my car totaling $3,200. Told me it would be dangerous for me to drive the car off their lot. I took it to another dealer and told them what these guys said was wrong, they checked it out and not one thing was wrong with the car. I would never, ever do any business with these people ever again. More