Howdy Honda

Brought my van there for warranty service for the first time since buying the vehicle there ~ 10 months ago. First, the tech said that he knows the vehicle and no one else at there dealership knows it any time since buying the vehicle there ~ 10 months ago. First, the tech said that he knows the vehicle and no one else at there dealership knows it any better. When we started to discuss the problems, found out he doesn't and he asked me to train him. Moving on to other issues, his manager got involved. Initially denied there was a problem but then admitted that it was a common complaint. At one point I asked if they had any documentation on how to repair the problem- they said no- twice. I then showed them a Honda TSB that addresses the issue, then he acknowledeged that he was familiar with it. Finally, after leaving my vehicle there for 9 hours- no progress. Asked the salesman who sold us the car last year to provide an independant opinion and possibly help escalate the issue with the dealership. Is initial reluctance turned to rudeness/ insults. More

I have owned 3 Honda vehicles, and Howdy Honda tops the list in dealer ships. I recently purchased a new Honda Element from Howdy Honda, and the level of customer service was excellent! Our sales associa list in dealer ships. I recently purchased a new Honda Element from Howdy Honda, and the level of customer service was excellent! Our sales associate was knowledgeable and friendly, and I especially appreciated the no pressure sales (really!). Prior to this purchase, I had used Howdy's service department, and had nothing but good experiences. Now that I have purchased a vehicle from Howdy, I even plan to have oil changes at the dealership, in spite of the fact it is on the other side of town. Their prices are reasonable, and the service is great! More