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Hubert Vester Chevrolet - Service Center

Wilson, NC

4.3
794 Reviews

794 Reviews of Hubert Vester Chevrolet - Service Center

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April 04, 2024

They addressed my issues with no hesitation and solved my problems They are the BEST!!!! More

by RJMJ81
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Schlegel
April 03, 2024

I was satisfied with what they did. yesterday go by see them tell them that I sent you More

by PETWAYRICHARD123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabel Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2024

They said my oil change & tire rotation would take 1. 5 hrs & I got out on time. The gal at the desk was swamped & she worked hard to keep up with customers coming in/going out. More

by JANICEPECK774
Recommend Dealer
Yes
Employees Worked With
Ranzell Bassa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ranzell Bassa
March 25, 2024

Friendly and welcoming Very knowledgeable with what's on my acc Account Speedy service and let me know what to expect More

by SHAQUANA.BYNUM@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Ranzell Bassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ranzell Bassa
March 24, 2024

Ok Jennifer communicated with me during the whole time. She was very helpful and great customer service. More

by josephkingaai
Recommend Dealer
No
Employees Worked With
Jennifer Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Fields
Mar 25, 2024 -

Hubert Vester Chevrolet responded

I certainly appreciate your review and feedback. However, I am little confused. It sounds like your interaction with Jennifer was excellent and that she delivered top notch customer service to you. Was there some sort of other issue that caused your 2-star rating overall and that needs resolution? Please reach out to me at lowens@hvautogroup.com at your earliest convenience, so that we may discuss it further. Thank you. Lisa Owens Customer Relations Manager

March 21, 2024

Great service however they were short staffed and I waited an extended amount of time. If someone had communicated I could have gotten someone to pick me up and I could have come back for my vehicle. More

by Ssharp
Recommend Dealer
Yes
Employees Worked With
Ranzell Bassa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ranzell Bassa
March 19, 2024

Love the atmosphere The team was good , they had a caring attitude, they got me informed More

by LOT1500
Recommend Dealer
Yes
Employees Worked With
A female
March 19, 2024

Hubert Vester Chevrolet is a awsome dealership, they are wonderful to work with. The service crew was excellent. More

by LOT1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Fulghum
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2024

Have a warranty issue with the key fob that they 'cant fix' until it does it in front of them. They saw it happen but still cant fix it because their staff can only fix the problem if the computer tells t More

by Kjohnson
Recommend Dealer
No
Employees Worked With
Brian Schlegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Schlegel
Mar 29, 2024 -

Hubert Vester Chevrolet responded

Being able to duplicate a customer's issue is frustrating to both our customer and to our dealership personnel. Your confidence in our abilities sounds like it has eroded and there is more to your concern. I would like the opportunity to discuss your feedback and issue further. Please reach out to me at lowens@hvautogroup.com, at your earliest convenience. I look forward to hearing from you. Lisa Owens Customer Relations Manager

March 18, 2024

I walked in asked if I could have oil changed and they got me right in - also did the fuel injector maintenance and I was out in a couple hours. Not bad for the service done - without an appointment. More

by LHEUREUX
Recommend Dealer
Yes
Employees Worked With
Jennifer