Ranzell Bassa
Ranzell Bassa at Hubert Vester Chevrolet
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Ranzell Bassa

Service Advisor

Hubert Vester Chevrolet

3717 Raleigh Road Parkway West
Wilson, NC 27896

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4.0
26 Reviews
4.0

26 Reviews

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26 Reviews of Ranzell Bassa

April 21, 2024

Dealership Rating
Employee Rating

They took me in without an appointment and knew exactly what was wrong with my vehicle. The service was very good and great quality. More

by mvnew5083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 18, 2024

Dealership Rating
Employee Rating

They over charge me every time I go with a coupon! !!! Its been more then one time. Never will go to that dealer again!! More

by miguelperez0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 25, 2024

Hubert Vester Chevrolet responded

Mr. Perez, we thank you for your feedback. I am sorry to hear that you feel you've been treated unfairly and I would like to discuss your concern with you and resolve it. Please contact me at lowens@hvautogroup.com at your earliest convenience. I look forward to hearing from you. Lisa Owens Customer Relations Manager

April 12, 2024

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Great service and great staff that was very helpful with my motor problems they keep me informed the whole time technician left his tools under the hood got just about home got a call about it so turned aro More

by WILLIAMBONE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 10, 2024

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Employee Rating

They do not honor their word. I was told the day of purchase because of a pre certified vehicle I would receive 2 free service .We was charged for the visit and I called to reques More

by Cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ronald Monk

Apr 25, 2024

Hubert Vester Chevrolet responded

I understand your frustration at being told one thing and then experiencing something different. I assure you that no one was trying to take advantage of you. It was an error on our part and I am sorry that happened to you. I was told that once you brought it to our Service Department's attention, you were refunded the charge. We appreciate your patience and understanding and the process should flow smoothly upon your return for your second free service. Lisa Owens Customer Relations Manager

April 09, 2024

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Employee Rating

Voided my power train warranty even after proof of me trying to fix it at another dealership was under the mileage and everything but because I chose to get it fixed at the place I bought my car from cas More

by Victor Morton-Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Taylor Whitley, Paul McCoy

March 25, 2024

Dealership Rating
Employee Rating

Friendly and welcoming Very knowledgeable with what's on my acc Account Speedy service and let me know what to expect More

by SHAQUANA.BYNUM@GMAIL.COM
Recommend Dealer
Yes

Other Employees Tagged: Ranzell Bassa

March 24, 2024

Dealership Rating
Employee Rating

They said my oil change & tire rotation would take 1. 5 hrs & I got out on time. The gal at the desk was swamped & she worked hard to keep up with customers coming in/going out. More

by JANICEPECK774
Recommend Dealer
Yes

Other Employees Tagged: Ranzell Bassa

March 21, 2024

Dealership Rating
Employee Rating

Great service however they were short staffed and I waited an extended amount of time. If someone had communicated I could have gotten someone to pick me up and I could have come back for my vehicle. More

by Ssharp
Recommend Dealer
Yes

Other Employees Tagged: Ranzell Bassa

March 17, 2024

Dealership Rating
Employee Rating

You fixed my problem! Thank you for good service! Hope I don't have anymore problems! More

by NCK12CAUSWAYC
Recommend Dealer
Yes

Other Employees Tagged: Ranzell Bassa

March 11, 2024

Dealership Rating
Employee Rating

Experience was pretty good, but after my tire rotation my car keep drifting to the left More

by PPIERCE308
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Ranzell Bassa

Mar 11, 2024

Hubert Vester Chevrolet responded

It sounds like your interaction with Ranzell was very positive, however we are striving to deliver an exceptional experience and concerned about your 'drifting' issue. If our Service Manager, Danny Meacomes, has not already contacted you, please expect him to do so to work towards resolution. Thank you for your feedback and patience. Lisa Owens Customer Relations Manager

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