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Hubert Vester Toyota - Service Center

Wilson, NC

4.4
587 Reviews
Call Service Center (252) 677-5607
Today: 7:00 AM - 6:00 PM Closed Now
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587 Reviews of Hubert Vester Toyota - Service Center

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March 29, 2023

Took my Toyota 4Runner here for the first time for maintenance. I will be coming back! Amazing customer service! Angel was my service member and she was super helpful, friendly and knowledgeable! More

by ashrparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Holland
Report | Print
March 29, 2023

Great service. Thorough with their inspection. Truck riding Great again. Next service will be with them More

by DANIELBELL252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Holland, Jacob Fields, Cameron Page
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March 14, 2023

I would rather talk to someone about what's going on than a text while my truck us being serviced More

by JOHNJEN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Lippert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Hubert Vester Toyota responded

Thank you for your feedback and making us aware of your preferences. We want to know how best to serve your needs. You gave our Service Manager, Ryan Lippert a 5-star rating and it is much appreciated. He will reach out to you to discuss your concerns. Lisa Owens Customer Relations

March 11, 2023

Very friendly and helpful. Makes suggestions without being pushy. Gets you in and out the door in a reasonable amount of time. More

by BEVFINCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Butler, Oladepo Williams
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Mar 15, 2023 -

Hubert Vester Toyota responded

Thank you for sharing such positive words and ratings for both our Sales and Service teams. We try to serve you and make you an informed customer by sharing information with you, without being pushy or causing you discomfort. We also value your time and demonstrate that by our quick service. Again, thank you for recognizing our care for you. We look forward to serving you again in the future. Lisa Owens Customer Relations Manager

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March 10, 2023

It was quick and painless. I was due for an oil change and tire rotation. All accomplished in an hour. More

by aprillewhite72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
Report | Print
Mar 10, 2023 -

Hubert Vester Toyota responded

Your time is important to us and we do try to get the maintenance done and you back on your way as quickly as possible. Thank you for taking the time to share your positive feedback about Melissa and your recommendation with us. We appreciate having you as our customer. Lisa Owens Customer Relations Manager

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February 21, 2023

Prompt service, in & out in a very reasonable amount of time. Price was reasonable. Folks at service desk are always courteous & informed. More

by EAKESDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Holland, Jacob Fields
Report | Print
Feb 28, 2023 -

Hubert Vester Toyota responded

We know that maintaining your vehicle (or not) is not really a choice, but where you have it maintained is, and we are so happy you chose us! Your time is important, reasonable pricing is important and the way we treat you is important. Angel and Jacob are very service-oriented and want your experience to be as pleasing as possible. Thank you for taking the time to share your feedback. Lisa Owens Customer Relations Manager

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February 19, 2023

The service department was very helpful and courteous. We will continue to take our car in for service. More

by TARHEELS0117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Fields
Report | Print
Feb 27, 2023 -

Hubert Vester Toyota responded

We are here to serve you and I am glad that Jacob demonstrated such care during your visit. Thank you for continuing to choose us. Your loyalty and recommendation mean so much! Lisa Owens Customer Relations Manager

February 18, 2023

This was a great experience. Alton went above and beyond to help me find my dream car. He is very professional and knowledgable. More

by Brittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Hubert Vester Toyota responded

Alton's professional experience and depth of product knowledge make him such a strong asset. He is relentless in his pursuit of the right vehicle for our customers and is such a role model in providing exceptional customer service. Thank you for sharing your feedback with us and we appreciate you allowing us to serve you. Lisa Owens Customer Relations Manager

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February 15, 2023

Had my truck worked on. Was told it was ready. When I drove it home I looked underneath and noticed where they had worked, front axle and seals on both side, something was d More

by REDNECK10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Lippert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Holland
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Feb 15, 2023 -

Hubert Vester Toyota responded

I understand that our Service Manager contacted you today and that a proposed resolution met your approval. Thank you for allowing us the opportunity to make things right. We truly appreciate your business. Lisa Owens Customer Relations Manager

Feb 16, 2023 -

REDNECK10 responded

Lisa, I appreciate you reaching out to me. It was "very" strange that Ryan called me back within minutes of me submitting my survey, after I had been waiting to hear from him since Friday He told me that he was out with his sick child, I'm sorry to hear about the child's illness but it would of been nice to hear from possibly another Manager or someone else with the dealership to let me know Ryan would get back to me as soon as he could due to his child's illness. Instead I had to wait 5 days, not knowing it I was EVER going to hear from him or if I was just another un-satisfied customer. Ryan and I did come to an agreement and I hope I will feel more confident once again in having your dealership service my trucks. Joey Lamm

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Feb 16, 2023 -

Hubert Vester Toyota responded

Hey Mr. Joe, Review or no review, unfortunately we let you down last week and I sincerely apologize again. We try to make it right when we fall short of our expectations. I hope our agreement will help build that trust back! I wish to continue having you as a loyal customer! Thank you again for your understanding!

Feb 16, 2023 -

Hubert Vester Toyota responded

Mr. Lamm, You can see from Ryan's heartfelt response that he truly wants to make amends. You have identified a gap in our communication process, that we hope was an isolated incident, but we need to ensure does not happen again. Thank you for your feedback and also for your patience. Lisa Owens Customer Relations Manager

More
February 15, 2023

Friendly staff and fast service They explained to me what was done and my car is good to go More

by TWINKLECLAIBORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Report | Print
Feb 27, 2023 -

Hubert Vester Toyota responded

Keeping our customers updated during their Service visit is so important. We are also mindful of your time and glad to hear that you were well cared for by Julio and our wonderful team. Thank you for sharing your opinion and recommendation with us. Lisa Owens Customer Relations Manager

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