Hudson Hyundai

Worst Experience Ever This has been the worst buying experience I have ever had. Recently bought a 2017 Santa Fe I was given a temp tag which expired within 20days of purch This has been the worst buying experience I have ever had. Recently bought a 2017 Santa Fe I was given a temp tag which expired within 20days of purchasing this vehicle. It has been almost a month now. I have been calling the dealership for a total of 7days straight; I left multiple messages to the sales manager Rick Riverio which he has yet to respond to any of my calls or emails. No one in the dealership has any sense of customer services or a sense of any type of urgency. I will never recommend anyone to this dealership once you buy you will not be able to get in contact with anyone. There is no receptionist to answer any phone calls, so good luck getting anyone in case of an emergency. The only way to can get someone ever the phone is through the sale specialty department which places you on hold and never answers you back. After calling for one week prior to my tag being expired I drove to the dealership to get some answers. They had no insight to why it was taking motor vehicle so long to process my license plate, the only thing they can do for me is to hold my new vehicle and give me a loaner until I my license plate comes in. Please note the loaner they gave me smell like cigarettes, it was dirty both inside and out and it was a much smaller vehicle compared to what I purchased which was a major inconvenience for me and my large family. I understand sometimes things are out of the dealership control but not getting a response from them and having to take time off of work to go down to the dealership to get a reason to why my plates are not in yet was not what I expected as a so called "Value Customer". More

Mohammed Liaquat was very professional Mohammed Liaquat was very cooperative and friendly. He helped us to find the best deals. I really like my car (Hyundai Sonata) and I would recommend t Mohammed Liaquat was very cooperative and friendly. He helped us to find the best deals. I really like my car (Hyundai Sonata) and I would recommend that others come to find the best deals at Hudson Hyundai. More

Seek out Shamar Thomas!!! Best car buying experience ever!!! I recently purchased a 2014 Hyundai Elantra as a surprise birthday gift for my mother. I had the pleasure of working with a salesperson named Sh I recently purchased a 2014 Hyundai Elantra as a surprise birthday gift for my mother. I had the pleasure of working with a salesperson named Shamar Thomas. Shamar epitomized professionalism, excellent customer service and was flat out a great guy. Shamar was very knowledgeable with the Hyundai product and helped me figure out the right car that would suit my mother needs. I must have tested all of the cars at the dealership and still Shamar displayed professionalism and patience with me. He made me feel like it was not about the "sale" but about getting my mother in the best car possible. Shamar and his coworker even delivered the car to my in-laws house on last minute notice being that my mother unexpectedly visited my house (on the delivery day) and they did not want to ruin the surprise. All and all, my experience with Hudson Hyundai was the best car buying experience ever because of that salesperson named Shamar!!!! Thanks again Shamar, Omar Howard More

Love my hyundai Tucson was my second choice but it covered all my wants plus great warranty within my price range. Felt comfortable dealing with staff. How could I Tucson was my second choice but it covered all my wants plus great warranty within my price range. Felt comfortable dealing with staff. How could I go wrong. More

A professional and positive experience To make a long story short. MR. JOHN LEE is the man. He has the power to make it all happen for anyone!! As well as his assistant Ms. Bryanna Perry. To make a long story short. MR. JOHN LEE is the man. He has the power to make it all happen for anyone!! As well as his assistant Ms. Bryanna Perry. I'm very pleased and happy with my beautiful vehicle.. I would highly recommend the both of them to anyone!!! Great staff!!! More

5 stars They are good people and help me to buy my new car good commutation friendly help me to with the blue ling they are honestly y helped They are good people and help me to buy my new car good commutation friendly help me to with the blue ling they are honestly y helped More

Thanks Sr Jose I am grateful Seller's work, he explain me in detail and helped me to take decisions, he look practical and experienced, with knowledge and experience I am grateful Seller's work, he explain me in detail and helped me to take decisions, he look practical and experienced, with knowledge and experience of the vehicles Hyundai enough to fall for these products. My next purchase would be in this place, and the same seller, kind, patient, and intelligent to understand the buyer and their needs. Thanks so much,My family and I so happy with my Hyundai Elantra. Thanks Sr Jose I invite everyone to purchase in HUDSON HYUNDAI More

Totally awesome The best, they worked with my needs, budget and I got exactly what I wanted beyond expectations?. The commercial is true. I was treated with respect, The best, they worked with my needs, budget and I got exactly what I wanted beyond expectations?. The commercial is true. I was treated with respect, George took the time to answer all of my questions/concerns. Very confidant your the best George Kaldas More

Worse Hello Hyundai! I am writing as a loyal and completely disheartened customer. For a few months now, I have been having some trouble with my 2013 Hyunda Hello Hyundai! I am writing as a loyal and completely disheartened customer. For a few months now, I have been having some trouble with my 2013 Hyundai Elantra (limited). On several occasions, my car has momentarily shut off while in motion. Yes, you have read correctly. My car turns off while in motion! I do hope you can agree with the severity of this, as I could of on multiple occasions, been in a car accident. In July 2016, I came to Hudson Hyundai in Jersey City, which is where I purchased my vehicle and receive servicing. After waiting 5 HOURS, the man who serviced my vehicle informed me that the reason why my car was turning off was because the battery was loose. Interesting, as I never knew that the function of a car battery is to keep a car in motion. Fast forward a few weeks, and my vehicle does not want to start. I called roadside assistance and waited 2 hours to receive a jumpstart. The very next day, I attempt to start my car, and again the same problem. I had to wait to receive ANOTHER jumpstart! At this point I am furious, because I just spent 5 hours servicing my vehicle, paid for servicing, and the problem WAS NOT fixed. I called Hudson Hyundai in Jersey and spoke to a customer service representative named Michelle. She informed me of my warranty coverage and directed me to the nearest Hyundai dealership since I was currently in the Bronx, 1 hour away from Jersey City. I reach the Hyundai dealership in the Bronx, and the Hyundai representative there informs me that I have been misinformed by Michelle at Jersey City Hyundai about my warranty coverage. I call Michelle and inform her of the situation, and she proceeds to completely deny ever telling me what I understood from her a few hours prior. At this point, Michelle and I enter a back and forth discussion (I never cursed or threatened Michelle in any way) until Michelle HANGS UP the phone. After Michelle HANGS UP the phone she calls back to ask if I am calmed down. She NEVER attempted to apologize or even take into account that I have been having the WORSE experience with my vehicle. I inform her that I do not want to speak to her and that I will be driving in to have a conversation with the manager. At Hudson Hyundai in Jersey City I sit down and have a conversation with both the manager "Mike" and Michelle. I request to have the conversation recorded in order to forward it with this email, but Mike refused. Both Michelle and Mike inform me that Michelle had every right to HANG UP on me because I was "screaming" and somehow "abusive." ABUSIVE???????? I ask Michelle, "Michelle did I curse or threaten you in any way?" Michelle replies, "I do not remember, but I am not going to take anyone yelling at me" to which the manager Mike agreed. Now, as an AWARD WINNING, best-in-customer-service establishment, I am completely baffled as to how an employee is allowed to hang up on a customer and protected by an equally dismissive manager. As we live in a social-media and review driven society, I hope Hyundai takes all measures to protect its "Best in Service" reputation. There are several other ways to communicate with a customer before hanging up on a customer who is already at a tipping point and in need of direction. More

George Kaldas and Imran are great! I had a nice experience overall and George was very accommodating to me and my family and I walked out of there very content. George was very patient I had a nice experience overall and George was very accommodating to me and my family and I walked out of there very content. George was very patient and helpful in setting my new car up for me and negotiated a good price. More