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Hudson Hyundai - Service Center

4.0

29 Lifetime Service Reviews

977 Communipaw Ave, Jersey City, New Jersey 07304

29 Reviews of Hudson Hyundai - Service Center

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March 14, 2019

"Moderate process"

- Hyundai dealer

Length of service to choose a vehicle was not that bad.Just wanted to lease to afford payment and not having a hard time walking away from lease if wanted to of no hard times.My lease was going to be over for Sonic 2015 on April 2019.I talked to John Lee and he showed me the Elantra 2019 to lease. I drove the vehicle and was comfortable with price and he began process of paper work.

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Recommend Dealer
Yes
Employees Worked With
John Lee
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Frank Valanzola
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeff the manager
February 13, 2019

"The best decision I made in my life."

- Bigboy@2

As I drove pass Hudson Hyundai one early Monday morning, I looked at the dealership and I wasn't sure if I wanted to finance a car or not. I walked inside of Hudson Hyundai and I was happy greeted by Joey, and Ron barahona. I was frustrated because of the old car that I was driving but, Ron and Joey made me feel at home. I wouldn't recommend anyone of of my friends,family members, or even a stranger anywhere else but to Hudson Hyundai. Those guys where awesome I am really grateful and honored that I made my decision with Hudson Hyundai.

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Recommend Dealer
Yes
Employees Worked With
Ron Barahona
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Goncalves
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 24, 2018

"Experience "

- Marianne

I had an excellent experience at the Jersey City Hyundai dealership. Justin was excellent and they were all very accommodating. I would highly recommend to anyone !!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Justin Melendez
July 18, 2018

"Amazing"

- Angelica Amperez

They helped me a lot when I bought my car, they explained me everything nicely and answered all my questions about the car. I’m pretty happy with the service and it couldn’t have been better.

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Recommend Dealer
Yes
Employees Worked With
Jose Terrero
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 11, 2018 -

Hudson Hyundai responded

Hi Angelica! Thank you so much for taking the time to write a review. I am so happy you were pleased with the service. If there is anything else we can help you with please just give us a call. We are always here to help!

March 30, 2018

"Stay away from Hudson Hyundai on Route 440"

- Carla

In my opinion, this dealership's service department needs to be shut down. Customer service is so poor. I sent my 3 year old Hyundai Sonata Hybrid to be checked out last year because this car could just stop anywhere whilst I am driving. The first two visits to the service point, I was told they cannot detect what is wrong with the car. The third time, I took a picture of what happened and dealership kept my car for 3 weeks during which time I never once received any phonecall or update from them. I had to go there myself to find out what was happening. I was told my car would never stop on the highway. Fast forward to monday March 26 2018 I was doing 45 on a highway when the car shut down. At the service location, I was told to pay $270 to change the belt because that was the reason the car was shutting down. I also noticed that my brakes started acting up so I sent the car to my mechanic and had the brake pads changed. My mechanic advised me to take my car back to Hudson Hyundai to have the master cylinder checked out as it could be the source of the car's recent problems. I agreed because my car is still under Hyundai warranty. Hyundai claimed there was nothing wrong with the master cylinder I guess because they were not willing to dish out $800 for a new cylinder for my car and claiming which ever mechanics I have been going to know nothing about Hybrids. As I said earlier, I have been driving this car for 3 years and know when something is not right with the car. Fast forward to Thursday March 29 2018. I had to leave the car overnight because they claimed they could not find anything wrong with my car. I was asked to return for a loaner car once I received a phone call that the loaner was ready. I arrived for this loaner on Friday March 30 and I was told to wait 15 minutes for this loaner. 15 minutes turned into an hour and when I inquired about the loaner I was told rudely that the service manager drove my car and found nothing wrong so I was not going to get a loaner. I was furious and threw a fit. Funny part was, when I told them I was going to write a review, one of them told me they don't care. This goes to tell you that the customer service at this dealership is unfriendly, rude and down right nasty. I would never recommend this place to anyone even if they offer you a free car.

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Recommend Dealer
No
Employees Worked With
Do not remember
March 20, 2018

"GREAT"

- Winterscoming2018

Work was great focused straight to the point and not a push over worked with my needs and budget and gave me exactly what I wanted.

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Recommend Dealer
Yes
Employees Worked With
Chitoe
May 03, 2017

"15,000 Mile Service "

- Bossy

Had a 15,000 mile service on Fri, 3/31 and decided to wait because they are inconsistent with shuttle service to Westside light rail. The appointment was 8:30 am I was done at 12:25pm😤 Late for work😣 Should have been 1 1/2 hour but nope! Its a revolving door for other customers with appts after mine😡 If this is the expectations for when you bring your car to the dealership I will have to search for an alternative shop, which will be a lot cheaper! Boo🐝

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Recommend Dealer
No
Employees Worked With
Other Employees : New Service Employee Female - If it wasn't for Eddie I would still be waiting waiting waiting. He told her to go check on the status., Eddie Cabrera
April 14, 2017

"recall"

- Bianca105

service advisor Erminia Gargullo was courteous,accomodated me immediately upon arrival waiting time reasonable. The sales staff excellent customer service skill. Rating excellent! Have recommended co-workers

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Recommend Dealer
Yes
Employees Worked With
Joe Goncalves
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Erminda Gargullo serv dept, Sergio Lopez
August 26, 2016

"Worse"

- G

Hello Hyundai! I am writing as a loyal and completely disheartened customer. For a few months now, I have been having some trouble with my 2013 Hyundai Elantra (limited). On several occasions, my car has momentarily shut off while in motion. Yes, you have read correctly. My car turns off while in motion! I do hope you can agree with the severity of this, as I could of on multiple occasions, been in a car accident. In July 2016, I came to Hudson Hyundai in Jersey City, which is where I purchased my vehicle and receive servicing. After waiting 5 HOURS, the man who serviced my vehicle informed me that the reason why my car was turning off was because the battery was loose. Interesting, as I never knew that the function of a car battery is to keep a car in motion. Fast forward a few weeks, and my vehicle does not want to start. I called roadside assistance and waited 2 hours to receive a jumpstart. The very next day, I attempt to start my car, and again the same problem. I had to wait to receive ANOTHER jumpstart! At this point I am furious, because I just spent 5 hours servicing my vehicle, paid for servicing, and the problem WAS NOT fixed. I called Hudson Hyundai in Jersey and spoke to a customer service representative named Michelle. She informed me of my warranty coverage and directed me to the nearest Hyundai dealership since I was currently in the Bronx, 1 hour away from Jersey City. I reach the Hyundai dealership in the Bronx, and the Hyundai representative there informs me that I have been misinformed by Michelle at Jersey City Hyundai about my warranty coverage. I call Michelle and inform her of the situation, and she proceeds to completely deny ever telling me what I understood from her a few hours prior. At this point, Michelle and I enter a back and forth discussion (I never cursed or threatened Michelle in any way) until Michelle HANGS UP the phone. After Michelle HANGS UP the phone she calls back to ask if I am calmed down. She NEVER attempted to apologize or even take into account that I have been having the WORSE experience with my vehicle. I inform her that I do not want to speak to her and that I will be driving in to have a conversation with the manager. At Hudson Hyundai in Jersey City I sit down and have a conversation with both the manager "Mike" and Michelle. I request to have the conversation recorded in order to forward it with this email, but Mike refused. Both Michelle and Mike inform me that Michelle had every right to HANG UP on me because I was "screaming" and somehow "abusive." ABUSIVE???????? I ask Michelle, "Michelle did I curse or threaten you in any way?" Michelle replies, "I do not remember, but I am not going to take anyone yelling at me" to which the manager Mike agreed. Now, as an AWARD WINNING, best-in-customer-service establishment, I am completely baffled as to how an employee is allowed to hang up on a customer and protected by an equally dismissive manager. As we live in a social-media and review driven society, I hope Hyundai takes all measures to protect its "Best in Service" reputation. There are several other ways to communicate with a customer before hanging up on a customer who is already at a tipping point and in need of direction.

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Recommend Dealer
No
Employees Worked With
Michelle and Mike
September 26, 2015

"Poor service department#"

- hansom60

The service department was quick to say No about a missing interior door lock cover! My next car will be purchased at a dealer other than Hudson. (973-592-7132.

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Recommend Dealer
No
Employees Worked With
No name given! I had a 12:30 appointment on Saturday 9/27/15
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