Hudson Hyundai - Service Center

Worse Hello Hyundai! I am writing as a loyal and completely disheartened customer. For a few months now, I have been having some trouble with my 2013 Hyunda Hello Hyundai! I am writing as a loyal and completely disheartened customer. For a few months now, I have been having some trouble with my 2013 Hyundai Elantra (limited). On several occasions, my car has momentarily shut off while in motion. Yes, you have read correctly. My car turns off while in motion! I do hope you can agree with the severity of this, as I could of on multiple occasions, been in a car accident. In July 2016, I came to Hudson Hyundai in Jersey City, which is where I purchased my vehicle and receive servicing. After waiting 5 HOURS, the man who serviced my vehicle informed me that the reason why my car was turning off was because the battery was loose. Interesting, as I never knew that the function of a car battery is to keep a car in motion. Fast forward a few weeks, and my vehicle does not want to start. I called roadside assistance and waited 2 hours to receive a jumpstart. The very next day, I attempt to start my car, and again the same problem. I had to wait to receive ANOTHER jumpstart! At this point I am furious, because I just spent 5 hours servicing my vehicle, paid for servicing, and the problem WAS NOT fixed. I called Hudson Hyundai in Jersey and spoke to a customer service representative named Michelle. She informed me of my warranty coverage and directed me to the nearest Hyundai dealership since I was currently in the Bronx, 1 hour away from Jersey City. I reach the Hyundai dealership in the Bronx, and the Hyundai representative there informs me that I have been misinformed by Michelle at Jersey City Hyundai about my warranty coverage. I call Michelle and inform her of the situation, and she proceeds to completely deny ever telling me what I understood from her a few hours prior. At this point, Michelle and I enter a back and forth discussion (I never cursed or threatened Michelle in any way) until Michelle HANGS UP the phone. After Michelle HANGS UP the phone she calls back to ask if I am calmed down. She NEVER attempted to apologize or even take into account that I have been having the WORSE experience with my vehicle. I inform her that I do not want to speak to her and that I will be driving in to have a conversation with the manager. At Hudson Hyundai in Jersey City I sit down and have a conversation with both the manager "Mike" and Michelle. I request to have the conversation recorded in order to forward it with this email, but Mike refused. Both Michelle and Mike inform me that Michelle had every right to HANG UP on me because I was "screaming" and somehow "abusive." ABUSIVE???????? I ask Michelle, "Michelle did I curse or threaten you in any way?" Michelle replies, "I do not remember, but I am not going to take anyone yelling at me" to which the manager Mike agreed. Now, as an AWARD WINNING, best-in-customer-service establishment, I am completely baffled as to how an employee is allowed to hang up on a customer and protected by an equally dismissive manager. As we live in a social-media and review driven society, I hope Hyundai takes all measures to protect its "Best in Service" reputation. There are several other ways to communicate with a customer before hanging up on a customer who is already at a tipping point and in need of direction. More

Poor service department# The service department was quick to say No about a missing interior door lock cover! My next car will be purchased at a dealer other than Hudson. (9 The service department was quick to say No about a missing interior door lock cover! My next car will be purchased at a dealer other than Hudson. (973-592-7132. More

Service department is terrible I was in for an oil change in April 2015 and at that time asked to have the heated seat, remote start and check engine light that comes on and goes ou I was in for an oil change in April 2015 and at that time asked to have the heated seat, remote start and check engine light that comes on and goes out after several days and then comes back on again. I was told after they did the oil change that that type of work is only done during the week and that they would put me on a wait list for a loaner car so I can put my car in for what is warranty service, well 5 months later I still don't have my car fixed. I called 2 times since April and am told I am still on the list. How long could that list be that it takes 5 months or more to get a loaner. I am very disappointed in this service center. They should consider getting better management than what they had back in April. I wish someone would call me from the dealer or service department to explain and get my car in to be repaired.. Michael Sorrenti 201-294-0729 Cell 201-455-2535 Home More

unprofessional on management standards. I purchased a veloster and had the 10 year Hyundai wrap warranty. Only about 1 week after I had the car the battery was going bad and I scheduled a ap I purchased a veloster and had the 10 year Hyundai wrap warranty. Only about 1 week after I had the car the battery was going bad and I scheduled a appointment to have it replaced. The salesman steve jones was a bless to work with. He took his time to make sure I was taken care off. But once I arrived and had it fixed I was told I would have to pay $130 for the repaired. I was confused because I had the warranty package but was told the battery is not included. So then I spoke to multiple people including the finance manager and he specifically told me quote " you shouldn't have to pay for anything since I just bought it a week ago and it already having problems" Overall he had me wait for 45 mins with no response. So then the sales management try to work with me and said I only had to pay $70. I told him that the finance manager said I shouldn't have to pay for anything. THATS when he started getting emotional talking about why go behind his back and ask for other assistance and that the finance manager works for HIM and I was RUDE and now I would have to pay $130. sad part is im a MANAGER at a sneaker franchise and I feel like as a manager he was untrained and didn't know how to deal with service. I could have ran a better dealership than he did. What kind of manager call a customer rude in there face after they purchased a car and brought it back for repair that they didn't check upon selling it? Manager name was greg and I highly felt disrespected by him. Overall long story short I end up paying the $70 and the only I can do is warn any future buyers of there customer service and make sure the car is top notch before buying. More

Mr.Eddie Cabrera I brought my 2014 hyundai sonata in for service today 5/14/15...at 12:45pm we even got there before scheduled time. I walked into service wait I brought my 2014 hyundai sonata in for service today 5/14/15...at 12:45pm we even got there before scheduled time. I walked into service waiting area and there was a couple ahead of me, after five to ten minutes they were finished and moved away from line.. I was next in line, I waited with my son in law for the receptionist who was inputting information on computer. She continued on computer for at least 5-10 minutes before even an acknowledging my presence, a kind warm hello I'll be with you in a few would have surficed and made me feel welcomed . Instead when she was done on computer she proceeded to get up and walk to room behind the desk not even to say sorry for the delay how can I help you.,still no hello..she just said what are you here for., So being the person I am respectfully demanding respect said we are good how are you..she never responded. .just continued on into back room, I assumed that would be her chance to say I'm sorry,but it didn't happen..I didn't get her name and I guess subconsciously I didnt want to know her name..I know how busy it can be and how overwhelming a day can be I manage a nursing unit, but I definitely try not to forget patients and customers come first. And that I must be respectful and courteous no matter how stressful my day maybe. ..Moving forward my whole mood went into different mode when Mr.Cabrera came out, hes awesome a people person courteous,respectful and informative.He told me car would be ready in approximately two hours and that he would call me to let me know when it was ready,so my son and I went on to the mall. Mr.Cabrera called me several times to keep me informed of progress which i greatly appreciated, and of course he called me to say car was ready for pickup..anytime I have my car serviced I will make sure hes there, if he's off I'll wait for him to return just to have a smiling face just to have someone be pleasant and courteous even if its a necessity at the job goes along way. His kindness and courteous manner out shined my first impression at the service desk. Mr.Cabrera is an asset to this business you obviously know this already. Thankyou Mr. Eddie Cabrera. .God bless and be well. .See you soon.. The five stars for customer service and friendliness was selected because of you. See you soon. More

Good service experience Very courteous team. I was initially annoyed that an electrical issue was not fixed despite several visits, but they apologized and did not charge me Very courteous team. I was initially annoyed that an electrical issue was not fixed despite several visits, but they apologized and did not charge me for the final fix. Charges for parts and labor seem reasonable and as expected. The diagnostic fee is a bummer but they stand behind their service. Shop tends to be busy and non-trivial jobs can take several days. Highly recommend going there with an appointment - they are easy enough to book online. More

Excellent service Would like to recommend this dealership , the service manager goes above and beyond . Best service ever ! Was very happy with the outstanding service Would like to recommend this dealership , the service manager goes above and beyond . Best service ever ! Was very happy with the outstanding service that was provided . More

The Runaround....for $75 bucks! Recently, my 2013 Hyundai Elantra radio stopped working. I asked the service team if my remote starter, (installed in March by Hi Tech Alarm) could h Recently, my 2013 Hyundai Elantra radio stopped working. I asked the service team if my remote starter, (installed in March by Hi Tech Alarm) could have shorted out the radio. I was assured no. A new radio had to be installed. This was done a few days later at no cost, to my satisfaction. Imagine my surprise when, shortly following installation my remote did not work. The next morning I spoke to Jack N. the Service Manager. I told him the remote was working before the radio went out. He told me to take the car to Hi Tech and I would be REIMBURSED. I took the car (9 am 6/2/14) to Hi Tech where it cost close to $75 to repair. I immediately called Hyundai back twice, but could only leave a voice message. I had work done, and returned to Hyundai with my receipt. Upon seeing it; Jack N. became indignant at the amount that I'd had to pay! He told me I would have to return AGAIN for my money. Before leaving, I assured Jack I would return the next morning. That same evening I saw an email regarding my last service visit with the radio. I wrote a lengthy note of how displeased I was at this latest development. I returned the next morning and Jack stated that I would have to wait again for my money. I was very upset about this, but was assured it would be handled as soon as possible. I waited 15 minutes until the Assistant Manager (whom I've always had a good relationship with) came and reported that he spoke to Hi Tech and my ATM would be credited, but "It will take a few days." After still not receiving this, I personally called Hi Tech this morning. I was told that Hyundai promised to send a check to them, then I would be credited. REALLY? All this for $75. More

This is my 5th Hyundai purchase and would recommend this dealer to everyone very friendly and awesome service. Mr. Nogueira is a awesome service manager. Riddy Balbi is my favorite sales man very friend a dealer to everyone very friendly and awesome service. Mr. Nogueira is a awesome service manager. Riddy Balbi is my favorite sales man very friend and helpful. More

Mr Nogueira & Mr Cabrera Thank you so much for Mr Nogueira & Mr Cabrera Thank you so much for helping me with my vehicle. Not only did you give me the information I needed, the shop was busy and y Mr Nogueira & Mr Cabrera Thank you so much for helping me with my vehicle. Not only did you give me the information I needed, the shop was busy and you still took in my car, repaired it and also had a great price for the repair in a short amount of time. It was an excellent service. Thank you so much. It was a pleasure to do business with you. More