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Hudson Valley Volkswagen

Wappingers Falls, NY

4.3
508 Reviews

1148 Route 9

Wappingers Falls, NY

12590

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Showing 508 reviews

June 30, 2012

$100 for an oil change? And then to chide me for the work done by another dealer? I will use this dealer only as a last resort More

by Attycyclist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jul 02, 2012 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. At Hudson Valley Volkswagen we take our customers’ comments and opinions very seriously; I assure you customer satisfaction is our first priority. Our goal each and every day is to exceed our customers’ expectations. I hope you will give us another chance so that we can win you back as a valued customer. Sincerely, Melanie Sullivan Service Manager

June 30, 2012

Called to schedule a 10K service, and was given an appointment for later that afternoon. Car was taken in immediately, and person at service desk told me I was due for an inspection the next month (a More

by pollien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service desk
Apr 04, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. We appreciate our valued and loyal customers letting us know that they had a positive experience with our dealership. Thanks again, and as always, we appreciate your business. Regards, Melanie Sullivan - Service Manager

June 30, 2012

Sincerity, great attitudes, and a desire to please along with a great deal on a new car is what Hunter, Mindy and Tom were able to provide, in the least amount of time that I have ever experienced, when buy More

by richunda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Barton, Mindy, and Tom VanDuyne
Apr 04, 2013 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review, and for acknowledging Mindy and Hunter for their professionalism. It is always reassuring to hear from our valued customers that they received the customer service they expected, and that their sales experience was a positive one. We thank you for choosing Hudson Valley Volkswagen and look forward to see you again soon. Regards, Tom Van Duyne - Sales Manager

June 29, 2012

My new 2013 CC had a problem--check engine light went on after barely 200 miles. Brought it in after Hunter my sales guy made me an appointment. He got me in and out quickly, and Debbie from Service arran More

by Charles Wood
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie in Service Dept, Hunter Barton
Apr 04, 2013 -

Hudson Valley Volkswagen responded

Thank you for commenting on your latest experience with our service department. Our entire service team works diligently each and every day to ensure that all our valued customers have comfortable and worry free service appointments. Thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

June 28, 2012

I went for a test drive with Eric, loved the car and leased it the following week. Everyone at the dealership was very friendly and helpful. When I picked up the car Eric even introduced me to the girls More

by vvincent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anderson, Mindy Nowik
Apr 04, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I am very happy to hear that you were satisfied with our sales department. Our goal each and every day is to provide all our customers with excellent service, and exceed all their expectations. It has been a pleasure doing business with you. Regards, Tom Van Duyne - Sales Manager

June 28, 2012

I brought my old Passat to be serviced, but it turned out to need over $4000 in repairs so I decided to replace it. I needed that to happen in very short order. It was late in the day, but due to the amazing More

by hskoorb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bunny DiRoma
Apr 04, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I am delighted to hear that Bunny was helpful and organized. Bunny is an important member of our team who exemplifies the high standards and ethics we set for ourselves, and our valued customers have come to expect. It has been a pleasure doing business with you; we hope to see you again soon. Regards, Tom Van Duyne - Sales Manager

June 28, 2012

Stopped in (without needing an appointment) for my new Passat's first complimentary checkup (3 months after purchase) .. Service desk staff were friendly and prompt ... even tho' I didn't have an appointm More

by andycowley
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristine (?)
Apr 04, 2013 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. We are very happy to hear that you were pleased with our service department. Our entire service team at Hudson Valley Volkswagen takes great pride in providing our valued customers' with superior customer service and making the service process a positive one. It has been a pleasure doing business with you. Regards, Melanie Sullivan - Service Manager

June 27, 2012

In and out with 0 hassle, car is wonderful and sale reps were extremely attentive and helpful! I know where I'm buying my next car. Thanks hudson valley vw! More

by gcimms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Barton
Mar 19, 2013 -

Hudson Valley Volkswagen responded

Thank you your review. We appreciate our valued customers taking the time to let us know that they had an all around positive experience with our dealership. Thank you for choosing Hudson Valley Volkswagen, we hope to see you again soon. Regards, Tom Van Duyne - Sales Manager

June 27, 2012

We always have a great experience with Hudson valley VW! Hunter has always been honest and helpful, and we love the quality of VW cars. More

by AlexisCooper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter and Mindy
Apr 04, 2013 -

Hudson Valley Volkswagen responded

Thank you for taking the time to write your review. Customer satisfaction is our top priority so it always rewarding to hear about your latest experience with our dealership. Thank you for your comments, and for choosing Hudson Valley Volkswagen. Regards, Tom Van Duyne - Sales Manager

June 27, 2012

This is the second VW I have bought at this dealership. I previously purchased the vehicles with the assistance of Ms. DiRoma and Ms. Nowik. In each instance, both were very helpful and especially profession More

by clarke346
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bunny DiRoma, Mindy Nowik
Apr 04, 2013 -

Hudson Valley Volkswagen responded

Thank you for your comments. We strive each and every day to provide all our valued and loyal customers with exceptional service and make all their sales visits a pleasant one. Thank you for choosing Hudson Valley Volkswagen, it has been a pleasure doing business with you. Regards, Tom Van Duyne - Sales Manager

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