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Hudson Valley Volkswagen

Wappingers Falls, NY

4.3
508 Reviews

1148 Route 9

Wappingers Falls, NY

12590

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Showing 508 reviews

April 30, 2012

A very pleasant experience, Great staff. A quick and friendly purchase. Got the car I was looking for and I am very pleased with the service. More

by problematicbeats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric, Mindy
Feb 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I am happy to hear your were pleased with the service you received from our dealership. Our goal each and every day is to provide all our valued and loyal customers with superior service and making the sales process a pleasant one. We look forward to working with you again in the future. Regards, Tom Van Duyne - Sales Manager

April 29, 2012

Very professional and friendly service. Fran helped me choosing the right car and the best method of payment for me. I like the waiting room with coffee (coffee is excellent, by the way). More

by r.antognini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Fuchs; Mindy Novik
Feb 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for commenting on your latest experience with our dealership. We strive each and every day to provide all our valued customers with exceptional service. It has been a pleasure doing business with you and we hope to see you again soon. Regards, Tom Van Duyne - Sales Manager

April 29, 2012

They were ver helpful and they explained evverything in detail. Mindy and Bunny went out of there way to make sure everything went smoothly.overall everything was great. More

by Kafellegara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bunny diroma
Feb 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review, and for acknowledging Mindy and Bunny for their professionalism. It is always reassuring to hear from our valued customers that they received the customer service they expected. It has been a pleasure working with you. Regards, Tom Van Duyne - Sales Manager

April 29, 2012

Bunny was great. She was very honest and straightforward. I have purchases many cars in the past and this was by far the easiest experience. Mindy in the finance department was great as we More

by Colleen Dunning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bunny DiRoma
Feb 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. I am delighted to hear Bunny was helpful and honest during your sales process. Bunny is an important member of our team who exemeplifies the high standards and ethics we set for ourselves and our valued customers have come to expect. Thank you for choosing Hudson Valley Volkswagen; we appreciate your business. Regards, Tom Van Duyne - Sales Manager

April 26, 2012

Very quick, thorough, efficient service at a reasonable price concerned about my time and distance coming to them. I travel over an hour to get to the dealer. Their rates are very reasonable as compared to More

by jwegrzyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie
Feb 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I am very happy to hear you were that you were satisified with the service you received from our dealership. Our top priority is our customer service so it is greatly rewarding to hear about your latest experience with our service department. We appreciate your business and thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

April 25, 2012

Perfect experiences with sales department. Highly customer driven. Friendly. Professional. Values relationship built with customers. Experiences with service department left much to be desired. More

by pamharrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom and Hunter for sales, Melanie for service
May 09, 2012 -

Hudson Valley Volkswagen responded

Thank you for your comments. I’m very happy to hear that you received excellent customer service with the purchase of your vehicle and found our associates to be both professional and customer driven. We thank you for your business and for recommending Hudson Valley Volkswagen. We also appreciate your comments regarding your service experience. I’m surprised you did not receive the same excellent level of service. Our goal, each and every day, is to exceed our customer’s expectations, and provide great quality of work at fair prices. This is what our loyal and valued customers have come to expect from Hudson Valley Volkswagen. I hope you will give us another chance, and I assure you, your next service experience will be a good one. Sincerely, Chris Gavin General Manager

April 25, 2012

It is always a pleasure to appear for service for either one of my two VWs at Hudson Valley Volkswagon. Debbie and Brianne have always been the most delightful service representatives for us over the past s More

by robert kampf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Parravati, Brianne
Dec 05, 2012 -

Hudson Valley Volkswagen responded

Thank you for your positive review. I am delighted to hear that Debbie and Brianne were helpful throughout your service appointment. They are important members of our staff who exemplifies the high standards and ethics we set for ourselves, and our customers have come to expect. We appreciate your business. Regards, Melanie Sullivan - Service Manager

April 19, 2012

complete and conveinent. loaner car was a huge plus. I would reccomend this dealer for vw service no problems at all so far, service staff was efficient and kept me well informed More

by vtskihouse
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
debbie paravati
Dec 05, 2012 -

Hudson Valley Volkswagen responded

Thank you for your review and recommendation. Our top priority is to provide all our valued customers with superior service and exceed all their expectations. It has been a pleasure doing business with you, we hope to see you again soon. Regards, Melanie Sullivan - Service Manager

April 18, 2012

My purchase experience was a great one. Apart from the fact that I now have the car that I love, Bunny was exceptional during the transaction and has followed up with calls and emails to make sure that my More

by atsabor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bunny DiRoma
Dec 05, 2012 -

Hudson Valley Volkswagen responded

Thank you for your comments. I am pleased to hear you were satisified with our sales department. We strive each and every day to provide all our loyal and valued customers with exceptional service and make the sales process a pleasant one. Thank you for choosing Hudson Valley Volkswagen. Regards, Tom Van Duyne - Sales Manager

April 15, 2012

The most amazing service department on the planet. When you run into so much lack of quality almost everwhere it always is a pleasure to know that my 2001 Jetta is kept in top shape. They get me back and More

by brookl1959
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Entire staff
Dec 05, 2012 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. I am pleased to hear you were satisfied with our service department. Our team works diligently each and every day to ensure all our valued customers are completely satisfied when they leave. We hope to see you again in the future. Regards, Melanie Sullivan - Service Manager

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