Huffines Chrysler Jeep Dodge Ram Lewisville

First purchase from Huffines This was my first purchase from Huffines. I was pleased by everyone that my wife and I felt with from the sales side to the financing. Both were not This was my first purchase from Huffines. I was pleased by everyone that my wife and I felt with from the sales side to the financing. Both were not pushy at all and easy to talk to. Very laid back and I would recommend friends and family to Huffines Dodge. More

Service that earned my business I'm not traditionally a dealership repair guy. I recently had the opportunity to meet Eddie Campbell the service manager at Huffines in Lewisville. I I'm not traditionally a dealership repair guy. I recently had the opportunity to meet Eddie Campbell the service manager at Huffines in Lewisville. I was returning from business and remembered my battery in my truck was dead, I had his card so I called to see what they had, considering i thought id have time to grab a battery before close. I called Eddie and he said let me make sure we have one that fits, he called me back in 6 minuets and said he would have it ready. Traffic & business held me enabling me to get there, this guy took the initiative to call me end of day and offered to meet me after work for help. Any employee who would go the extra mile for someone who is not even a customer yet showed his dedication to earn my business! Moving forward i will be ONLY taking my truck there for service and will definitely be purchasing my next truck from his dealership. I could only wonder how well they take care of they're existing customers, Eddie you have earned my business!!! More

Second truck I bought from Josh This is the second truck I purchased from Josh Dulock and as usual every aspect of the sale from telling Josh what I wanted finance went extremely smo This is the second truck I purchased from Josh Dulock and as usual every aspect of the sale from telling Josh what I wanted finance went extremely smooth with no hangups. The truck and terms were what we agreed to and I am very happy with my new Ram 2500 LoneStar. Frank More

Started frustrated, ended happy. This experience went from awful to fantastic with a single phone call. I first took my car in for a short causing the rear lights to suddenly go out This experience went from awful to fantastic with a single phone call. I first took my car in for a short causing the rear lights to suddenly go out without warning. I mentioned at the beginning of the conversation that I had seen this same issue on the Challenger Forums and showed him a printout where the other owner talked about the dealership finding a kinked/cut wire in the front assembly near one of the radiator mounts. After replacing other electronic parts in the car, but not checking the area I specified, they gave the car back to me after doing a few other repairs as well. While my car was there, they recommended getting some recall work done. One of these items was replacing the timing chain. They returned my car to me and I was almost rear-ended that night because the rear light issue was not fixed. I brought it back in and they found.... *gasp* a short in the front assembly where a wire was nicked near one of the radiator mounts. They repaired the short and I finally got the initial issue fixed. Two days after getting my car back the check engine light starting coming on, then would go off, then come back on. I brought my car back in as soon as I was able, to have it worked on again. After calling for 3 days and not able to get an update because when other service people looked at the notes there were not any, I finally received a voicemail message where told they would have to open the engine up. Since I saw this issue as being directly related to the recall repair they had dismantled the engine for just the week before I gave them the go ahead last Thursday morning. Now I have called Friday, Monday and today and only get voicemail. I am having to reschedule appointments and beg rides as I can since they still have my car in an unknown condition nor any hint as to a resolution or even what the issue is. So a week and a half after leaving it there, I have no idea how much longer they will have my car. I am extremely unhappy with the service and at this time will NOT recommend their service department to anyone. Then it all changed!!!! Something I was completely not expecting happened. I was contacted by the service department manager AND the dealership General Manager Steve Baine about the issues I had experienced. They took FULL responsibility and did not try to give me any excuses. They took care of everything, literally! I got a loaner so that I would not have to reschedule any more doctor visits, I received daily updates on the status of my car's repairs, certain costs (that the dealership controlled) were waived and they even threw in an oil change and tune-up at no cost to me as a way to say they were sorry for my earlier experience. I even got a follow-up a little while after my car was returned to me to make sure everything was as it should be. I would now recommend this dealership's repair shop to others and just suggest that you be clear and precise with how you want to be updated. Speak up if you are not happy with any portion of it. They worked very hard to change my opinion and were successful. More

Best Customer Service EVER Working with Huffines was by far the best experience ever purchasing a vehicle. Terry Layman was the most knowledgeable and considerate salesperson w Working with Huffines was by far the best experience ever purchasing a vehicle. Terry Layman was the most knowledgeable and considerate salesperson we have ever worked with. He paid close attention to details and what our parameters were with the purchase. He went above and beyond to make our experience the best it could possibly be. I would HIGHLY recommend anyone and everyone seeing Terry when considering a vehicle from Huffines. More

These Guys Discriminate They made me make multiple trips, wasted my time. I kept calling about a jeep and they kept telling me it was on hold. Gave them my info in case it fe They made me make multiple trips, wasted my time. I kept calling about a jeep and they kept telling me it was on hold. Gave them my info in case it fell through. Had a friend show up and they tried to sell it to him on the spot. More

5th vehicle and keep coming back Always an easy process... they listened to what I need every-time and find the right car instantly and no run around. Always trying! Great people! Always an easy process... they listened to what I need every-time and find the right car instantly and no run around. Always trying! Great people! More

Excellent customer service Mark and Jeff truly love what they do. We have three boys under 8 years old and they really made this process painless. We definitely recommend Huffin Mark and Jeff truly love what they do. We have three boys under 8 years old and they really made this process painless. We definitely recommend Huffines! Thank you! More

Absolutely wonderful! Leased my first challenger with the help of Steve Baine and Nabil Seyam. Fast forward 18 months, I want to trade, if I can, to a plum crazy sxt. Th Leased my first challenger with the help of Steve Baine and Nabil Seyam. Fast forward 18 months, I want to trade, if I can, to a plum crazy sxt. They made it happen! Nabil found me a beautiful car, came in, signed the papers and I am one happy girl, Thanks again for making cur buying a pleasant experience! More

Great experience all around! I had the pleasure to work with Brett Kelley & Jeff Bockemehl. - Both were incredible! Brett worked with me for 3-4 days online, before even gettin I had the pleasure to work with Brett Kelley & Jeff Bockemehl. - Both were incredible! Brett worked with me for 3-4 days online, before even getting to meet in person. He was incredibly helpful, worked hard to answer my questions, and was a straight shooter. It was easily my best experience with a vehicle purchase! I worked with Jeff to finalize the deal and sign all the paper work. - Jeff provided incredible insight, and wonderful resources and explanations. If all dealerships had employees like Brett & Jeff, the world would be a better place, haha! -- Luckily for Huffines, it seems they have many, many, many quality employees providing tremendous service! Thanks guys! -Ryan More