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Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center
Lewisville, TX
594 Reviews
594 Reviews of Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center
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December 21, 2015
Service Dept Phone Tag I have been trying to contact the Huffines Chrysler Jeep Dodge Ram service department by phone for literally years since we bought a new Jeep Cherokee I have been trying to contact the Huffines Chrysler Jeep Dodge Ram service department by phone for literally years since we bought a new Jeep Cherokee back in 2012. Good luck with that. I'm typically transferred to some service rep's voice mail (they never answer) and then they never call me back. I've been trying to get a recall scheduled for literally years. Today I just wanted to know if there were any oil changes left on my service contract. Simple question you would think the receptionist could answer, but no. Transferred in to the abyss again. More
by Jon
Employees Worked With
Service Dept.
Helpful September 03, 2015
EXTREMELY poor service department 9/3/2015 Stay away!!!! The service department at Huffines is the WORST! I dropped off a vehicle and it sat without being looked at, for a week. I 9/3/2015 Stay away!!!! The service department at Huffines is the WORST! I dropped off a vehicle and it sat without being looked at, for a week. I called and emailed every day and never received a response. It seems that my service advisor was fired and I was never notified nor contacted by anyone, especially my new service guy. Furthermore, when I finally got to speak to someone today, they got an attitude and were extremely rude. Do NOT give them your business! More
by ccr091510
Employees Worked With
John Robinson
May 30, 2015
Circle D Ranch Trucks The entire Huffines Lewsiville dealership from Eddy Meeks in the service department and fleet sales with Steve Kloza to the General Manager Steve Bain The entire Huffines Lewsiville dealership from Eddy Meeks in the service department and fleet sales with Steve Kloza to the General Manager Steve Baines is first class. To me, the test of a service operation is what happens when things aren't going as planned. The service department did everything possible to rectify issues with my last 3500 and Steve Kloza always made sure I had a vehicle so as to not loose valuable time at the ranch. Huffines and in particular Steve Baines went the extra mile to make sure I was happy with the deal on my new 3500. Huffines showed me they are a dealership a business can rely on. More
by Circle D Ranch
Employees Worked With
Steve Kloza, Phil McLean, Eddy Meeks, Eric (Diesel Mechanic), Nick (Service Mgr.), Steve Baine
October 11, 2014
Long Service Visit Recently I had an appointment to have my Ram checked for a defective fuel valve. The truck was delivered before the appointment time and was told that Recently I had an appointment to have my Ram checked for a defective fuel valve. The truck was delivered before the appointment time and was told that I would get a call when it had been checked out and that the part would have to be ordered. Late afternoon I was told that they were not able to look it over and that it would be the first in the door the next morning. I was expecting my truck back that first night, as it was my wife's and my anniversary and we had a night out scheduled and no transportation. I was not offered a rental till they told me that they would have to have it a second night. All told, they had the vehicle three days and two nights. We were inconvenienced considerably. More
by dave.woodmancy
Employees Worked With
Service Dept
November 15, 2012
Over 1 1/2 hours to change a rear turn signal. I'll always encourage friends and family to use a different dealer. Also my satellite radio stopped working after 4 months and I'm getting the run aroun always encourage friends and family to use a different dealer. Also my satellite radio stopped working after 4 months and I'm getting the run around about fixing it. Never again will I step foot on Huffines property. More
by DWdwdw
October 02, 2012
Recently settled a dispute with this dealership. Although a bit skeptical about the service department I am satisfied about the decision. The dealer did not diagnosis my vehicle problem correctly a Although a bit skeptical about the service department I am satisfied about the decision. The dealer did not diagnosis my vehicle problem correctly and I had to write a complaint in order to receive a diagnosis refund. The manager was respectful and did understand that they did not diagnosis correctly and took responsibility for their error. More
by dtarsio
Employees Worked With
Service department.
December 27, 2011
I had my jeep serviced here and was originally dissatisfied as all of the problems had not been resolved after a large repair bill. The shop foreman and service manager made it right by correcting dissatisfied as all of the problems had not been resolved after a large repair bill. The shop foreman and service manager made it right by correcting the issues and being very friendly in the process. I felt that my concerns were heard and taken seriously by the service manager and he was there every step of the way while they re-repaired my vehicle. Although the mechanic had made a mistake initially, I now have complete assurance that my car is completely repaired and I have the assurance that if I have a concern in the future the dealership will back up their work, where some individual garages may not. I am so satisfied with my experience here, that I will likely switch to this dealership, even though I had originally only stopped in by chance when my car was breaking down nearby. I feel that this dealership was more thorough with looking at my whole jeep as they pointed out problems that my Jeep dealership a few weeks prior had not recognized at all. I will definitely return to this dealership to have my Jeep serviced and perhaps when it comes time to buy a new one I may go here as well, as the sales staff was very friendly when I stopped in to talk to the GM about my initial concerns with the service department. Overall, a great customer experience, which is hard to come by these days. More
by liljan
Employees Worked With
Nick, Bill Tatum
September 15, 2011
Sales staff is awesome (Josh Dulock) BUT service dept is the worse I've ever encountered I bought a new truck ( now has 1600 miles) and have been back to the service dept 3 times for the same Problems t the worse I've ever encountered I bought a new truck ( now has 1600 miles) and have been back to the service dept 3 times for the same Problems to be repaired. Easy fixes adjust hood alignment And install a missing screw in door panel. The removed screw from bottom of door panel and reinstalled at top But now missing one on bottom! Duh really!! More
by Unhappy12345
Employees Worked With
Service dept.
September 12, 2011
Brought my 2007 grand caravan in for transmission shifting problems on a Friday morning. Had to rent a vehicle from Enterprise. Was called later in the day, trying to sell me on alleged service requi shifting problems on a Friday morning. Had to rent a vehicle from Enterprise. Was called later in the day, trying to sell me on alleged service requirements, but was not informed vehicle was ready for pick-up. Waited all weekend for a call telling me the vehicle was ready for pickup, but received none. Had to call on Monday to get the word that my vehicle was ready for pickup (had the rental car all weekend). On later review of my bank account, noted that there were two charges totaling $108.10 from Enterprise. Dealership claims as the job was completed the same day it was brought in, the rental only covered the first day, and the remainder of the rental fees were my responsibility, even though they did not inform me that the car was ready for pick-up until I called Monday. I'm very unhappy with the lack of clear communications from this dealership. Stay away from this dealrship, have your vehicle serviced elsewhere. More
by knightstalkerbob
Employees Worked With
Larry Ferrell
June 28, 2011
Great customer service. Always very attentive and really cares about the customer. Sean is one of the best employees ive encountered at Huffines Chrysler Jeep Dodge Ram Lewisville. cares about the customer. Sean is one of the best employees ive encountered at Huffines Chrysler Jeep Dodge Ram Lewisville. More
by zerog13
Employees Worked With
Sean Reardon
