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Huffines Chrysler Jeep Dodge Ram Plano - Service Center
Plano, TX
98 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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98 Reviews of Huffines Chrysler Jeep Dodge Ram Plano - Service Center
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April 03, 2016
Incompetence, thy name is Huffines! I have never had such a horrible experience from a service department. My car was taken there after an accident. They failed to realize the motor mou I have never had such a horrible experience from a service department. My car was taken there after an accident. They failed to realize the motor mounts were broken. A few months later when things got really bad, I took it back and they said it was the transmission, even after I told them it was the motor mounts. The adjuster Mike Otto was rude and condescending to myself and my husband. His only interested was selling me an extended warranty. He told me the car was fine and sent me on my way. I came back again and insisted they check the motor mounts . This time he admitted they were cracked and told me it's no problem that I was driving on them for so long. I was not at ANY risk! While they were fixing the motor mounts they did an update to the Rado which caused it to go haywire. So after picking it up, another trip back. They ordered a new stereo/navigation system and after a few days called me to pick it up. I left only to discover, after my steering locked up in the middle of the highway, that the idiots didn't calibrate anything and the ENTIRE ELECTRONIC SYSTEM was flipping out. Breaks streering, EVERYTHING! I almost got hit by an 18 wheeler! Back I go! The Service Manager, DJ gets envoled. Twice as arrogant as Mike. He admits the car should never have left, but since I didn't get hit "no harm no foul" What?????? Let's not even mention the fact that the stress of all this had me having seizures 4 or 5 a day when I barely had one every 6 months, and had to be hospitalized. When we finally picked up the car and they fixed all the foul ups, it was the day I was released from the hospital. They were even rude that day. The GM called and offered me 4 oil changes for the trouble! SERIOUSLY! DAYS OFF WORK, FAULTY JEEP, CLOSE CALLS ON THE HIGHWAY, STRESS OUT THE WAZOO AND YOU WANT ME TO COME BACK THERE FOR OIL CHANGES!! I politely declined. If I could give them a negative score I would. DO NOT GO TO HUFFINES EVER! More
by Mickey16
Employees Worked With
Mike otto, DJ Cabrera
Helpful January 05, 2015
Horrible experience I've never written a bad review in my life but I couldn't let this one go. My drivers side mirror was hit and broke and the other driver didn't stop. I've never written a bad review in my life but I couldn't let this one go. My drivers side mirror was hit and broke and the other driver didn't stop. I brought my Jeep Grand Cherokee into Huffines to get the mirror replaced. Without quoting me a price, they told me it would be done within an hour. Two hours later I hadn't heard from anyone so I walked upfront only to be told that they didn't even have the mirror in stock! They said they could get it in 3-5 days and it would cost $610 for the mirror and labor!. I drove to National Auto in Grand Prairie and bought a brand new factory mirror for $276 including tax and had a local body shop put it on for $55. Their work is guaranteed for the life of the car. So for $331 total, I got done what Huffines wanted $610 to do AFTER they made me wait two hours just to tell me they didn't have the mirror. One of the worst customer service experiences I've ever had..... More
by Chris
Employees Worked With
Don't remember
November 18, 2014
Unnecessary repairs were recommended I went in for an oil change, inspection, and recall fix for my Jeep Liberty. After four hours of waiting... The recall for the airbags was fixed, y I went in for an oil change, inspection, and recall fix for my Jeep Liberty. After four hours of waiting... The recall for the airbags was fixed, yet my airbag light still comes on. They told me an oil change with synthetic oil would be better for my car, but did NOT flush the old oil out (a fairly big deal as I found out later), nor did they inform me that by changing oil types, I wouldn't be able to use any other type of oil except synthetic. Then they told me that I would not be able to pass inspection unless they performed $1300 worth of repairs on my car. I took it to a different inspection center and needless to say, it passed. But they did serve breakfast in the waiting room, which was wonderful since I was nine months pregnant at the time and did wait for FOUR HOURS for them to screw with my oil and tell me I needed over a thousand dollars in unnecessary repairs. I should have sent my husband instead. More
by jessica.treuthardt
Employees Worked With
I have no idea. I was so mad I don't remember.
September 09, 2014
GREAT HELP FROM PARTS DEPARTMENT I live in Tyler and purchased my 2012 Dodge Ram Laramie Mega Longhorn 4x4 from Huffines in Plano. I have already raved on the service I received from I live in Tyler and purchased my 2012 Dodge Ram Laramie Mega Longhorn 4x4 from Huffines in Plano. I have already raved on the service I received from Malcolm Johnson and Gadiel Plaza but now I need to compliment the parts department and Jimmy Merrill . I wished I live closer to Plano as I would have all my work done there. I contacted my local Dodge dealership but let me tell you the personal attention and help was nothing upside Jimmy Merrill. Once again thanks Jimmy and the Huffine team. More
by MEGAMAN2014
Employees Worked With
Jimmy Merrill
May 20, 2014
Service Department Update: Dealership Management has asked me to give them another chance to redeem themselves so I am revising my review and will update it after my nex Update: Dealership Management has asked me to give them another chance to redeem themselves so I am revising my review and will update it after my next visit. More
by rowlettdrifter
Employees Worked With
Service Department
October 02, 2013
I have a new Equinox and my service light came on. I got bad gas and it's messed up my car. My first dealing with Erin. She was very helpful during this horror and appreciate it.. bad gas and it's messed up my car. My first dealing with Erin. She was very helpful during this horror and appreciate it.. More
by debsmith1050
Employees Worked With
Erin Lloyd, DJ Cabrera
June 28, 2012
This is a review of the parts and service department at the Lewisville and Plano locations. I was blessed with not purchasing my Jeep from Huffines. First off the Lewisville parts department refused to all the Lewisville and Plano locations. I was blessed with not purchasing my Jeep from Huffines. First off the Lewisville parts department refused to allow me to return an unused part to the Lewisville location stating that the Plano location swells up if they return a part purchased from Plano. Really? After this I did not want to get my vehicle serviced at the Lewisville location and I called the Plano location, speaking with Wayne who agreed that they were wrong and that they people in customer service. I scheduled my service with Wayne for the next day at the Plano location after I told him of what I was bringing my vehicle in for and letting him know that I needed it back the same day. Upon arrival at the service department I was told that they would have to keep the vehicle overnight to get to it being it was hot outside and the AC guys do the work on the electrical stuff also and I should have called back in the morning to verify that what I was told the night before was still accurate. Yes, that is my job to re-verify your incompetence. If you need any kind of service it is my suggestion that you go to any other dealership vs going to a Huffines dealership. There customer no-service is not worth the frustration. More
by sotbd
Employees Worked With
Wayne and Mike
December 16, 2011
Take the word service out of Service Department at Huffines because this is what you don’t get when you bring your Jeep here. I've had an issue every time I've used this dealership from oil changes t Huffines because this is what you don’t get when you bring your Jeep here. I've had an issue every time I've used this dealership from oil changes to correcting a problem in the steering column to how the staff interacts with the customer. Unfortunately this is the only Jeep dealership that is close since Chrysler decided to close the one near downtown Dallas, which by the way had impeccable service. More
by Michael214
Employees Worked With
Service Department
