Huffines Chrysler Jeep Dodge Ram Plano - Service Center

Service department I can not say enough good things about the service department. They definitely go above and beyond for the customer. Absolutely the best customer serv I can not say enough good things about the service department. They definitely go above and beyond for the customer. Absolutely the best customer service I have ever received. If you have any car problems this is the place to go for fair and and excellent work. Thank you to the entire service department!! More

Terrible service center This is one of those times when I wish I could give them negative stars. My 2014 jeep was approaching the end of the 100k warranty so naturally, I This is one of those times when I wish I could give them negative stars. My 2014 jeep was approaching the end of the 100k warranty so naturally, I wanted to get it into the dealer to see if they could diagnose the issues I was having. So I arrive to Huffines Plano as they’ve serviced the recall before and did a great job getting me in and out. Now when I got there I wanted to go to the same guy that helped me before but he wasn’t available. The person that was available was an older gentleman by the name of Bobby P. I explained to him my situation and that I wanted to get some things addressed before the warranty went out. He asked what issues I was having, I responded with “my transmission isn’t shifting properly and won’t downshift right when I’m trying to pass. I also get a clunk into 1st when I’m slowing down. Lastly, the engine is shaking more noticeably and it seems down on power.” Bobby walked over to my jeep and said “well that cheap brand of tire sure isn’t helping anything”. I ask what that has to do about the transmission and engine shaking. He then popped the hood and says “well that shaking is absolutely normal. You see, there’s literally hundreds of explosions going off in there so it makes a little rumble”. What a terrible way to curve any further efforts to investigate my issues. I’m very well aware of how an internal combustion engine works. I tried to explain that this wasn’t normal and I’m afraid it might be suffering from the common lifter failure. I asked that they at least drive it and see what I was talking about. He simply said “I’ll just hook up a scanner”. He hooks up a scanner, reads the codes, and said “everything looks normal.” I was shocked. Too shocked. I asked if someone else could help and he said “the codes read everything is fine, there’s nothing we can do. They will tell you the same. Now, since your warrantee is on its way out, why don’t I connect you with a new car salesman. They offer a lifetime warrantee.” Now, if I can’t get you guys to at least take my car in, see what issues I’m having, what could would a lifetime warrantee do for me? I understand this is a dealership and they want to make a buck. I usually stray away from dealers but this one handled my water pump issue so flawlessly, I decided to come back. I can’t believe how poorly my concerns were addressed. I will be reaching out to FCA and forwarding this review to them. This isn’t my first fiasco with the Huffines franchise. Buyers beware. More

Exceeded my expectations by far! I received a recall notice via mail on my 2013 Chrysler 300C. I reached out to Huffines service and scheduled the earliest appointment I could. Hassan I received a recall notice via mail on my 2013 Chrysler 300C. I reached out to Huffines service and scheduled the earliest appointment I could. Hassan got me in at 7:30am. Actually found my car had another recent recall and set me up with a loaner car. I put a total of 2 miles on the loaner due to the fact the service department had fixed both recalls and had me back in my car in under 6 hours. Impressive!!!!! Highly recommend this dealership and the services they provide! More

Responsiveness Yesterday I posted a negative review due to my call regarding service being tossed around and ultimately landing in someone's voice mail. After leavin Yesterday I posted a negative review due to my call regarding service being tossed around and ultimately landing in someone's voice mail. After leaving that voice mail I did receive a call back in the afternoon to set up an appointment. We are playing phone tag, but I anticipate satisfaction. Today, Rick Beadles, Fixed Operations Manager (whatever the heck that means) called me to get details on my experience. He also apologized. I found him to be earnest and wanting to review their processes and provide appropriate training to prevent this kind of hassle in the future. He also offered to fill up my car and provide a wash when I do get in for service.! So, although the phone responsiveness yesterday was spotty, they have done a good job at service recovery, More

Honest and friendly salesmen I didn't think I would be able to get such a nice affordable car considering my poor credit score but Ruben and the the finance team worked their magi I didn't think I would be able to get such a nice affordable car considering my poor credit score but Ruben and the the finance team worked their magic and got me into a car with lower than expected monthly payments. I'm loving my much needed vehicle. I would recommend these guys to anyone looking for a honest hassle free purchase. Thanks guys More

Excellent Service Despite some issues with the dealership I bought my jeep from Preston Pendleton here at Huffines went above and beyond the extra mile to help me out. Despite some issues with the dealership I bought my jeep from Preston Pendleton here at Huffines went above and beyond the extra mile to help me out. Excellent service from the service department. More

Not the same Huffines I have bought 3 different vehicles from Huffines in the early 2000's. I tried to buy a Challenger in 2009 (Chrysler was actually closed at that time) I have bought 3 different vehicles from Huffines in the early 2000's. I tried to buy a Challenger in 2009 (Chrysler was actually closed at that time) and they wanted sticker? I bought someplace else. I tried again last year for a 2015 Challenger Hellcat. They wanted $5,000 over sticker. I had no problem going to another dealer and buying without the $5K markup. Years ago, I used their service dept several times. I don't recall any problems. I guess they are understaffed. I called earlier today regarding the airbag recall on the '09 Challenger. It only has 14K miles. Nice lady told me she was 'buried', took my number and called me back 3 or 4 hours later. I think her name was Rose. She left a nice message. I called Service to schedule, she wasn't available (probably lunch) and was sternly told that I could not wait on the job but must leave the vehicle and they "thought" that they can get to it the same day. The recall clearly states that it's a 1 hour job. I wanted to wait on the car. Oh well, other dealers will do the work. Just wish the one 2 miles away would give a darn. Maybe if I had bought at Huffines, I'd be on their 'good list'. More