Humble Hyundai

I walked into the dealership at 6:15 to test drive and possibly buy. I had a dinner appointment at 8:00. I walked out of the dealership at 8:15 with a brand new Sonata. The salesperson did a remarkable possibly buy. I had a dinner appointment at 8:00. I walked out of the dealership at 8:15 with a brand new Sonata. The salesperson did a remarkable job along with the finance department in getting me in and out of the dealership. They were friendly, helpful, respectful and I will go back to buy my next car!!! That is saying a lot for me. I always hated buying a car, they changed my perception. Thanks Humble Hyundai!!! More

I just wanted to add an update to my initial review. Humble Hyundai's service department has to be the worst service dept ever. I had taken my car in for routine maintenance to abide by the warranty an Humble Hyundai's service department has to be the worst service dept ever. I had taken my car in for routine maintenance to abide by the warranty and apparently the only service these supposed techs are capable of is an oil change. The trouble started at 14,000 miles, I had the anti-freeze flushed/replaced and that day my car started to make a squeaking noise. Ironic right after servicing, after I took it back to them they stated that the water pump was faulty. Another 1000 miles later it starts squeaking again, they say the water pump is faulty ... again. I tell the wonderful service adviser that it is a little odd that another faulty water pump was to blame, mind you I only have 15,000 miles on the car. So I take their advise and have them replace it a second time, then the car went down hill bad. My car was in the shop there for a week (for a water pump change), they said "there is a malfunctioning bolt on the engine". At first I thought he was joking but gave the benefit of the doubt. After they put the second water pump in I notice the car is hesitating on the highway and stumbling, the accelerator would depress on it's on and lose power for about 5-10 seconds randomly. The fuel economy was shot as well, so I take it back to them and they 'look' at it for a day and tell me there is nothing wrong with it. I was not happy and requested to test drive it with the service rep and the tech in the car. On the test drive the service rep stated that he felt it as well but noticed it seemed to happen when 'driving over bumps or depressions' in the road. So I though we had an understanding, that the problem was noted and they would correct what was wrong. I leave the car with them another day (and find out they didn't look at it all, it sat in the parking lot with out moving) only to be told the next day that there is nothing wrong with it, they stated that they had a Engineer from North-side Hyundai look at it and again that nothing is wrong. I tried to get a second opinion from other shops only to be told that since the car was at 16,000 and still under factory warranty that I should have it serviced at the dealership. I am a single woman with a young child and this was the first new car I have ever had, I had missed time from work running back and forth to the service department at the Hyundai Humble dealership and didn't have the heart to keep on with these negligent fools at Humble Hyundai and continue to miss time from work only to be told that nothing is wrong so I gave up. My car ran horribly from 16,000 miles up to 40,000 miles and then finally started leaking oil. This time I took my car to Hub Hyundai and they found the problem. Where to start .... the water pump had been put on backwards I kid you not. The water pump was rubbing against the timing chain to boot. Now the malfunctioning bolt was a bolt they broke off of the engine putting the water pump on backwards, which fell into the oil pump. To compensate for the bolt inside my oil pump they had tweaked it by drilling inside the oil pump to make more space for the bolt. Hub Hyundai replaced the engine block, the water pump and the timing chain. The car was still under warranty so the money for the work ($6,000) was charged to Hyundai which I am sure was charged back to Humble Hyundai. Now I am very grateful to Hub Hyundai, my car runs as it should. Their techs are very competent and knowledgeable, I would recommend Hub Hyundai to anyone for servicing. These guys are on the ball and efficient. Humble Hyundai broke my engine and did not correct their faulty work and were more than happy to let it run that way without acknowledging what they did. They caused me to miss time from work and lie to me knowing all along there was a bolt in the oil pump and leave me to deal with it. It all started with a anti-freeze flush at Humble Hyundai. I take my car to Hub Hyundai for servicing now and cringe every time I pass Humble Hyundai. There are no words to describe how horrible they are, including the Northside Hyundai. The next new car I get will be from Hub Hyundai, I am 100% percent confident taking my car to Hub Hyundai for servicing, they saved me from unnecessary expenses and gave me piece of mind on the road. More

I went into this dealership with the hope of purchasing a new vehicle and was greatly disappointed. I talked to one of the sales guys who stated that they didn't have vehicle that I was looking for and he di new vehicle and was greatly disappointed. I talked to one of the sales guys who stated that they didn't have vehicle that I was looking for and he directed me to another sales guy in another building and stated that he would help me. I spoke to the guy (whose name I never got) and he showed me 2 vehicles. I notified him that I didn't want to spend no more than a certain amount and told him that I would like to get something taken care of ASAP, after about 2 hours there and test driving 2 vehicles we went in to discuss the pricing. On the better of the 2 vehicles it was still out of my range and I told him that he wasted my time. I told him that he knew I upfront what my budget was and that I was not going to go above it and he continued to show me vehicles out of my range without disclosing the price AFTER I asked several times about the pricing while I was driving them. He obviously became upset as well at my response and retorted back stating that I wasted his time as well. After that I got up and left. I will NEVER go there again nor will I ever recommend them. More

Bought new car (demo, 5K miles). They did not disclose car had scratches before sale, only that it was a demo driven by the Gen. Mgr, and "taken care off".I asked salesperson before signing documents if d car had scratches before sale, only that it was a demo driven by the Gen. Mgr, and "taken care off".I asked salesperson before signing documents if dealership would touch up few chips on the car. He said they would take care of it. Found a scratch after they took car for tinting and retouching the pre-existing chips. Dealership general manager claims scratch may have been there all along, but I missed it, or perhaps it was scratched after I took car (I have pictures that don't show scratch). I told them the car was scratched when they serviced it, but general manager said I could not prove it. Dealership did pay for a body shop to buff the hood, but they were unable to remove the scratch. General manager now refuses to repaint hood, even after I offered to contribute small amount towards repainting job. He said that dealership won't repaint the hood "on a demo"; he offered to pay $100, but I was responsible to get hood repainted (which will cost at least $300). More

Worst service department I have seen, incompetent mechanics that cause more problems than they fix. I was happy with my Hyundai until I took my vehicle in for routine maintenance and several times I mechanics that cause more problems than they fix. I was happy with my Hyundai until I took my vehicle in for routine maintenance and several times I have been burned. They have caused multiple problems I did not experience until it was serviced by them and they do not correct the issues they have caused. I will not bring my vehicle to Humble Hyundai for servicing again and would not in clear consciousness recommend this place to anyone. More

Worst service department I have seen, incompetent mechanics that cause more problems than they fix. I was happy with my Hyundai until I took my vehicle in for routine maintenance and several times I mechanics that cause more problems than they fix. I was happy with my Hyundai until I took my vehicle in for routine maintenance and several times I have been burned. They have caused multiple problems I did not experience until it was serviced by them and they do not correct the issues they have caused. I will not bring my vehicle to Humble Hyundai for servicing again and would not in clear consciousness recommend this place to anyone. More

Worst service department I have seen, incompetent mechanics that cause more problems than they fix. I was happy with my Hyundai until I took my vehicle in for routine maintenance and several times I mechanics that cause more problems than they fix. I was happy with my Hyundai until I took my vehicle in for routine maintenance and several times I have been burned. They have caused multiple problems I did not experience until it was serviced by them and they do not correct the issues they have caused. I will not bring my vehicle to Humble Hyundai for servicing again and would not in clear consciousness recommend this place to anyone. More