Huntington Beach Chrysler Dodge Jeep RAM

Very Disappointing Experience EXTREMELY DISAPPOINTED in how this dealership handled customer service. After TWO WEEKS, our brand new Jeep that we bought at this dealership would n EXTREMELY DISAPPOINTED in how this dealership handled customer service. After TWO WEEKS, our brand new Jeep that we bought at this dealership would not start. This was disappointing in itself, but my review is based on how inadequate the situation was handled. When the car did not start on a Saturday night, I tried to contact the dealership but found that not many people were there, which was understandable. I left a message with Tom Cruz, the sales manager, and I left two messages with Jacob Jacobo, the man that helped us buy the car. I also left a general voicemail with the receptionist that night for ANYONE to get back to me. I received no calls back the next day, so I left a separate message with each of the men above another message with a different sales manager, and another message with the receptionist again for anyone to get back to me. I had to have the car towed TWICE from one dealership that was the closest to me, then to Huntington Beach. This was covered under warranty, but essentially our day was gone while we waited four hours to get the car to the dealer. My husband and I work in San Diego, and we needed to get into a rental or something to get back and thankfully, the service department helped us with that, which is why this review is in my opinion worth one star (even if there is no option for zero stars). Although our car was not in the dealership's possession, they put us into a rental, but this would bite us in the butt later since we didn't get paperwork for the mileage coming in. We still did not receive any correspondence back, after FOUR days, and after leaving voicemails every day with the receptionist, it was finally ridiculous and I sent an email to Tom and Jacob. Then Tom emailed me back right then and there and told me that him, and his whole team were out, and this was why no one had contacted us. I find that extremely hard to believe because the day before the receptionist let me know that Jacob had been in, but left early. After telling Tom this via email, I hadn't heard back from him, and still haven't. My Jeep was ready after almost two weeks of being in the service department, and while I appreciated that our car was worked on, when we got our car back there was almost 200 extra miles on the car. Now we did not have the paperwork as I mentioned with our situation of the car not being in when we received the rental. But the service department gave us the invoice letting us know the car came in at 1420 miles, which it did not, had been driven 5 miles to check if it worked, and it says that we received the car back with 1426 miles on it. However, we have pictures that our car came out at 1423 miles. Something wasn't right, and this whole situation was just wrong in the first place. I would caution everyone about coming here. It was not only disappointing, but just upsetting and a huge hassle that no one should have to deal with when buying a new car. More

Dawn kinney Dawn was amazing not pushy at all. Knew her stuff we were very happy. Am 64 have bought many new cars and used and have never had such a pleasant expe Dawn was amazing not pushy at all. Knew her stuff we were very happy. Am 64 have bought many new cars and used and have never had such a pleasant experience. Thank you for hiring such competent people as Dawn Kinney. A tribute to ur dealership More

Great Experience They had the car I wanted and did everything in there power to help me buy it. Best price and great sales associate Mark O'Campo They had the car I wanted and did everything in there power to help me buy it. Best price and great sales associate Mark O'Campo More

Very Patient I am not an impulse car buyer. Probably the nightmare client for car salesmen insread. Over a two week oeriod, Tayler Young patiently answered questio I am not an impulse car buyer. Probably the nightmare client for car salesmen insread. Over a two week oeriod, Tayler Young patiently answered questions, dug up details on specific stock numbers and followed up with me without pressuring. Ended up with a beautiful Chrysler Pacifica at a fantastic price. More

Courteous and Professional service from Robbi Steponovich Great dealership. I’ve bought three cars so far, and this last time Robbie helped me out. She made the whole experience simple, painless and to the po Great dealership. I’ve bought three cars so far, and this last time Robbie helped me out. She made the whole experience simple, painless and to the point. Highly recommend! More

Excellent and quick. First off, I'd like to mention how this dealership was the first of many I never felt pressured in anyway. The prices are low, and Toby White in sales First off, I'd like to mention how this dealership was the first of many I never felt pressured in anyway. The prices are low, and Toby White in sales was awesome and got us the exact car we wanted and the deal we wanted. I would highly recommend him to anyone, he is very honest and forthright. Thanks for the Tahoe! More

Best deals ! I saw a car price online that was unbelievable so I called right away sure enough I talked to Adrian Moreno, he helped me over the phone and answer ev I saw a car price online that was unbelievable so I called right away sure enough I talked to Adrian Moreno, he helped me over the phone and answer every question I had. Next day I come in from Calexico, CA, to buy a beautiful charger. Adrian Moreno was really helpful, didn't go around confusing me onthe price of the car very straight with some good advice, he's really attentive and polite. Definitely recommend this guy if your coming to this dealer looking for a car. Thank you so much Adrian you made a costumer really happy ! More

Excellent experience. Our sales associate Les Draper was awesome from start to finish. Started with a wonderful gentleman by the name of George, George had a doctors appo Our sales associate Les Draper was awesome from start to finish. Started with a wonderful gentleman by the name of George, George had a doctors appointment on a day we were returning, so he arranged for Les Draper to handle us viewing a 2017 Pacifica, test driving it and paper work. The financing department was very good also. Yes, we did buy the 2017 Pacifica and it is a great SUV. My husband has been smiling ear to ear saying he really like dealing with Huntington Beach Chrysler, and loves his new Pacifica. More

Great Place to purchase a car !! George was a great help !! He did his best and went beyond to finding me my new Chrysler 300S !! Great customer service ! Would buy from here again an George was a great help !! He did his best and went beyond to finding me my new Chrysler 300S !! Great customer service ! Would buy from here again and would recommend friends and family to this dealership and with George. More

Awesome Great customer service and excellent treatment, that's why I went there all the way from Stockton California, definitely coming back for my next car Great customer service and excellent treatment, that's why I went there all the way from Stockton California, definitely coming back for my next car More