Huntington Beach Chrysler Dodge Jeep RAM

Rick Strong Part of the process of buying a car is knowing what you want and how much you want to pay. Rick Strong is the best, a knowledgeable and passionate car Part of the process of buying a car is knowing what you want and how much you want to pay. Rick Strong is the best, a knowledgeable and passionate car guy, Buying my car was fast and easy. When I come back here with friends and family I will go directly to him. More

Great Dealer and Great Service! Got the Jeep I was looking for! Fred Tabesh was great! Highly recommend! Would send all of my friends here if they are looking for any Chrysler vehicl Got the Jeep I was looking for! Fred Tabesh was great! Highly recommend! Would send all of my friends here if they are looking for any Chrysler vehicle! More

2015 Dodge Durango Lease I have been in contact with Milton Carballo for several weeks, discussing the 2015 Dodge Durango. I finally made it into the dealership 4/18/15 and ve I have been in contact with Milton Carballo for several weeks, discussing the 2015 Dodge Durango. I finally made it into the dealership 4/18/15 and very glad I made the drive. Everyone at HB Dodge was friendly and I felt welcome before and after a deal was reached. As mentioned, Milton and I communicated for a few weeks leading up to my visit. He was very good about keeping in touch via phone and email. I never felt he was being pushy; the amount of communication was perfect. I found him to be the same once I got to the dealership. He was patient and great to work with. At the end, I got a deal that I was very comfortable with. More

Terrible financing and sales people I didn't like how they managed the sale of my car. My car has spent more days in the service than with me. I can't enjoy it and I even want to return I didn't like how they managed the sale of my car. My car has spent more days in the service than with me. I can't enjoy it and I even want to return it. It barely has 500 miles and they sold it to me with 120 already. It has come back and forth because the GPS or the radio, or the battery or a recall. They promise to even pay for the gas but they are not complying. They don't answer the call, they are always are with a customer. I AM ALSO A CUSTOMER! More

BRODY BRAUN Thanks Brody for all your help and made purchasing our new Cherokee Latitude 4x4. Thank you where very personal and professional services was very hel Thanks Brody for all your help and made purchasing our new Cherokee Latitude 4x4. Thank you where very personal and professional services was very helpful. But you own me 2hrs LOL (shealean) Thanks Brody Brent & Shealean Rallo More

2015 Challenger Lease We went in looking to lease a Challenger, Huntington Beach Dodge was the only place that had the car we wanted. Fred Tabesh was the guy that helped us We went in looking to lease a Challenger, Huntington Beach Dodge was the only place that had the car we wanted. Fred Tabesh was the guy that helped us out and he was amazing! Such a great guy and worked hard to get us the deal we wanted. We had very little wiggle room with the lease payment we were able to make and he worked with us until we could make a deal. Fred has been working there for something like 18 years and he really knows what he is doing. Never pressured us to make a deal just helped us out and gave us all the information we needed. Awesome guy and great dealership! Thank you Fred!! More

Tiring Experience to pay higher than Costco and AAA. I usually don't mind the car buying experience as it is usually an exciting time for most. However compared to my previous 4 car purchases this one wa I usually don't mind the car buying experience as it is usually an exciting time for most. However compared to my previous 4 car purchases this one was extremely exhausting and lasted several days. My sales rep would disappear for 30 minutes at a time whenever he would go get a vehicle off of the lot and when we were ready to purchase the 1st day he tried handing us off to another sale rep. which made my wife get up and walk out after spending 6 hours there already. I returned the next day, a glutton for punishment i guess, only to come up with a deal after another 5-6 hours and then have them change the deal on me again after agreeing stating that they misunderstood the what the sales person wrote down. The fact of the matter is that I would of and should of purchased through Kent Carr aka. Coach at TuttleClick in Irvine using Costco pricing with no hassle or even TuttleClick of Tustin using AAA and the pricing which both are pleasant experiences. The only reason I continued with HB Jeep is because of the reputation and work from Todd MacDonald with the accessories department as Todd was very insightful and gave me everything i wanted as I did add new wheels, tires, and 3.5" lift, and back-up camera to my Jeep, you can thank him for saving this deal. I also tried to follow up with my sales rep since he never followed up with me in regards to the MorseGPS system that I paid way too much for and no one in any department knew who my sales rep was and never heard of his name as they passed me around between new car sales, to used car sales, back to new car sales, and then to finance where i was finally left on hold for over 25 minutes before i hung up, yes i did give them the benefit of the doubt. Anyway when I called back I asked for the service department which was helpful in tracking down the correct person who emailed the information I needed to use the MorseGPS system. I know when i purchase my next vehicle I will most likely use Costco or AAA as my previous experiences using those services were great! I would however still consider purchasing my accessories and having them installed by Todd and his team as they were all professional up front with everything. What I forgot to mention is that when I brought a certified check from the credit union after the weekend it still took me 30 minutes to find someone to accept the check, very strange! PS - Pete Shaver I know you have ads and send blanket emails stating that if we have any issues to contact you however you don't make your number easily available which is unfortunate. I was looking for it when I was in the lobby trying to give someone my check. Sorry to be brutally honest but I hope this is used in a positive way so others do not have the same experience. More

2006 Chevy Cobalt $2398 The dealership called me back and offered the car again. They apologized and sold the car to me today. I am very Thankful that I gave them another opp The dealership called me back and offered the car again. They apologized and sold the car to me today. I am very Thankful that I gave them another opportunity. Thank you. More

Ram truck purchase I must tell you, In the collection of automobiles that I've purchased - this car buying experience was the worst that I've ever had. I initi I must tell you, In the collection of automobiles that I've purchased - this car buying experience was the worst that I've ever had. I initially inquired about a Ram truck online, and was contacted by Robert Bauer. I spoke to him on the phone and by email a couple of times and made an appointment to see him. I arrived at our scheduled meeting time, and he wasn't in yet. I waited about a half hour and he finally arrived, I introduced myself and he had no clue what I was interested in or seemingly who I was. He finally pulled up my info and proceeded to find my truck - I waited another half hour. He took me for a test drive, and when I inquired about the air suspension option and standard warranties he said that I really didn't need those options. After the test drive, we went inside to discuss price and an already lackluster experience spiraled out of control. I told him what I thought the truck was worth, he was offended and said that the dealership was already discounting it. So I tried to get an out the door price from him and he said that he couldn't do that till I was in finance. I explained that part of my decision making process was knowing the finance options , and he retorted by pressuring me to make a decision. I said that I wouldn't make a decision without the numbers in front of me and I didn't like his sales tactic. I said that we were done and he told me to take his card - and that "you'll be back" Fast forward two days - I was still very dissatisfied with the experience at the dealership, but I decided that I would give it another go. I asked to speak to a manager and got Nick Farber. I explained the situation and he said that he would take care of me personally and try to make the situation better. I asked for an out the door price and he said that was against company policy. I made an appointment with him for 9:30 AM on Friday March 27th. He called me later that day and said that he would be tied up in a meeting and wouldn't be available till 10:30, I agreed and appeared at the dealership as agreed. When I spoke tot he receptionist, she told me that Nick wasn't there, finally another manager told me that he wasn't in yet that morning and wouldn't be in till noon. At that point I was pretty irritated because he had blown my appointment off - I was told that Dan would be helping me in Nick's absence. Dan had no clue about the situation, so I had to explain everything all over again. I had secured financing with my credit union and had decided to go that way, I asked Dan to get me an out the door price so that I could make a decision. He told me that I would need to fill out a credit application so that he could take it to his manager before he could get me an out the door price. I went round and round with him, and explained that since I already had approved financing I just needed to know what the final price was going to be! He came back by telling me that I was being difficult, and that he thought that we were done. I was furious, and raised my voice. Another manager came over, and I asked to speak to the sales manager - after about 5 minutes Danny came over and spoke to me. He agreed that I didn't need to do a complete credit application since I was using my own financing. He got me an out the door price with all the incentives that were available, and I hesitantly agreed to make the purchase. He then sent me to Tom Cruz' office to complete the paper work. Tom had no idea who I was or what was going on, again I had to explain the situation and waited for them to get things together. Soon after that Nick Farber arrived, and took over the process- I was not happy at all by then. Finally, I went into the finance manager's office and explained that I was very frustrated and would like to make this as quick as possible. I explained that I wanted NO extras, however he proceeded to try to hard sell me an extended warranty, paint / interior protection, a maintenance plan, alarm, etc. I explained that I wasn't interested, and he persisted, and I lost it. I ended up signing the papers and getting out of your dealership as quickly as possible. In good conscience I could not suggest this dealership to anyone nor would I be likely to purchase from them again. It seems that customer service is the last priority at this dealership, and that hard selling / sleazyness is the corporate culture. If I'm contacted by Ram, I will let them know what my experience was like and how dissatisfied I still am with it. More

used car scam I purchased a 2011 used 4 runner on 1/15/15. In March, I brought the car in for it's complimentary oil change. The service department was wonderful! I purchased a 2011 used 4 runner on 1/15/15. In March, I brought the car in for it's complimentary oil change. The service department was wonderful! I was informed at that time that I needed new brakes. Bobby in the service department tried to work with the used car department but they refused to budge. He argued with them that I had only had the car two months. George Khoury, executive sales manager in used cars, would do nothing. So, I went across the street myself to talk to him. He said he could do nothing. He would be losing money. He is the epitome of the sleezy used car dealers. No wonder they have such bad reputations. I have spoken to several mechanics since then and all of them agree I should not have needed new brakes after only 2 months. So I don't know what he did to make the brakes pass or they were just a fraction above the legal limit. I really liked this place and was going to recomend it to several friends but not after dealing with their executive sales mgr. George Khoury. Once the sale is made, you are on your own, he will not help you in the least!. Terrible customer service More