Huntington Beach Ford

UPDATE 4 SEPTEMBER 2010 After my posting on Dealer UPDATE 4 SEPTEMBER 2010 After my posting on Dealer Rater Aug 26 ( GO DEALER RATER!) I got an unexpected email on Monday Aug 30 from aforementioned UPDATE 4 SEPTEMBER 2010 After my posting on Dealer Rater Aug 26 ( GO DEALER RATER!) I got an unexpected email on Monday Aug 30 from aforementioned John Morgan..."I talked to my GM and want to make it right - come back in and we will give you a deal"... Not so fast, I email back "Send me the full break down of costs, MINUS THE FRICK IN' $5,000 tires...and then I will think about it"...So John (not the GM) resends a breakdown of prices....the difference between the original "final" quote from previous week to this one is still $850 off - but her - at least now it looks legitimate - 3,000 Ford rebate (true) versus fairy tales of inflated MSRP minis non existent $13,000 in rebates.... To make a long story short - I go in Tuesday Aug 31....offer to split the $850 difference in price - again I get the wait around for 45 minutes - finally they come out and say ..."Sales Manager won't do it!" - HERE WE GO AGAIN! Take me to the Sales Manager Here is where it gets interesting and frankly better... I am looking at this former Special Forces Marine over the desk...next to me is Max the Finance guy, the aging John and the infamous Nick Troy. All men are over 6 ft and look intimidating...the conversation begins with offers and xxxxxx business to the point for this Nick Troy, purple in the face starts SCREAMING AT ME ( I mean hey I am the customer)! I may be only 5 11 but have done my stint in the Army and will not be intimidated - I scream back to the point of "Hey, you wanna take it outside!!!".... Fortunately, at this point Alex steps in coolly and calmly and shoos all his people out and says to me "Look, I cant honor your request because I am already $3,100 in the whole and have no more room to go!". Finally he prints the invoices and original paperwork. True. I say OK but I am not paying for the tires...he says I'll give you a deal...I say don't even go there...He says Ok I will change them...do we have a deal? I say only if you give me a respectable credit interest rate...he comes up with %4.99 with US bank - I checked with Wells Fargo (6.99) and BofA - %5.00...SO YES FINALLY I GET MY FICKIN' EXPEDITION...and I say...couldn't we have done this in one hour the first time??? He just smiles - I guess some things will never change... Bottom line is...no way I can give these guys anything beyond a 4...avoid Nick Troy like a plague,,, Morgan is Ok but he is aging and is strictly a front man no decision making power - I felt sorry for the guy....deal with Alex direct...he WILL MAKE MONEY ON YOU but at least it will be a civilized conversation... AND THE LESSON LEARNED - DO YOUR REASERCH KNOW WHAT YOU WANT KNOW WHAT YOU CAN OR CANNOT PAY COMMUNICATE FIRST VIA INTERNET WITH DEALERS - SO YOU HAVE SOMETHING IN WRITING WHILE YOU MAU NEVER GET THE TRUE OUT THE DOOR COST IN WRITING AT LEAST YOU WILL HAVE SOMETHING ON HAND TO BARGAIN WITH - NO "I NEVER SAID THAT" IF YOU FEEL ABUSED, INTIMIDATED AND MANIPULATED- JUST WALK AWAY... More

I was looking to purchase a new Ford vehicle for my business. I took the vehicle for a test drive and rquested to sit down and go over some financing options. Basically I wanted to know what my appro business. I took the vehicle for a test drive and rquested to sit down and go over some financing options. Basically I wanted to know what my approximate monthly fee would be. John Morgan who was rude and obnoxious said that unless I was ready to buy now, he really didn't want to spend the effort. That guy should be terminated as he is the epitome of rudeness. In a market that is srtuggling, I would expect the highest degree of customer satisfaction form a salesperson. I am glad he does not work for me otherwise he would be in the unemployment line. More

This guy was rude and arrogant, not helpful at all and I felt like I was wasting his time. We were very interested in buying a truck that we saw online and would have to fly from No. Cal. down to S. Cal. H felt like I was wasting his time. We were very interested in buying a truck that we saw online and would have to fly from No. Cal. down to S. Cal. He jerked us around and wouldn't call me back with finance numbers, finally I gave up. More

I had to revise my earlier report since Zach has been nice enough to work with me. So far, my experience with him has been pretty good so far. He has returned my messages and has gathered the info that nice enough to work with me. So far, my experience with him has been pretty good so far. He has returned my messages and has gathered the info that I am looking for. As an out-of-state buyer, I appreciate this greatly. More

I must say that I was very pleased with the entire staff at HB Ford. They all were very informative about the cars and all the options. The manager Nick went over all the paperwork with me in great detail. at HB Ford. They all were very informative about the cars and all the options. The manager Nick went over all the paperwork with me in great detail. It can get quite intimidating as a single woman when buying a car but these guys were all very helpful and respectful with me. I just love my new Ford Mustang and all neat features it has. Thank you so much HB Ford. Dawn Wilder More

I am very impressed with the level of attention was given by everyone from Huntington Beach Ford. Tim an Alex were awesome and very patient with me and my wife. I think we must have test driven 5 or 6 trucks by everyone from Huntington Beach Ford. Tim an Alex were awesome and very patient with me and my wife. I think we must have test driven 5 or 6 trucks before we made up our minds. They have by far the most diesel super duty trucks from any other dealership we went to. We drove from 3 hours away because they had the most selection and best prices online. I would highly recommend Huntington Beach Ford to anyone in the market for a super duty truck! Thank You Tim and Alex you guys are the best! More

DO NOT GO TO HBF. Worst experience my husband and I DO NOT GO TO HBF. Worst experience my husband and I have ever had. After hours of negiotiating and agreeing on a price including warranty, montly DO NOT GO TO HBF. Worst experience my husband and I have ever had. After hours of negiotiating and agreeing on a price including warranty, montly payemtns and interest rate once we received the paperwork from the finance department the only thing that was right was the payment. The interest rate was way higher and the loan was for two years longer then agreed upon. They sell price was way higher then we agreed to. Read the paperwork carefully because chances are it is completely different then what they agreed to. I would only recommend this place to my worst enemy. They were horrible and a bunch of liars. Biggest mistake we made was not reading these reviews before we went down there. STAY AWAY!!! More

I was a little afraid of going to Huntington Beach Ford especially after reading all the negative reviews on here but they had a car that I was really interested in at a really great price...my mom went in especially after reading all the negative reviews on here but they had a car that I was really interested in at a really great price...my mom went in after she dropped me off at work and spoke to a really nice guy named Andrew H.! He was really friendly and she explained to him my situation and what monthly payment I was interested in getting! After I got off work I met him for myself and saw the car in person (until then I had just seen pictures online) the car was beautiful with some minor scratches and a few dings here and there but nothing major! (You have to expect a few imperfections on a used car!) However, the interior seemed brand new and the car felt so solid during the test drive...my mom and I fell in love with the car! So, then after our test drive Andrew had us sit down to get down to business...I told him I wanted a car payment of $175/month he came back with an offer of $252/ month (which included a warranty) or $212 (w/out a warranty) I was very firm that I would not be willing to go OVER $200 (not even by $1!!) So, his manager,Oscar, came back a second time and shook my hand and said: "Ok, $200/month it is!" I was so excited that we were able to avoid having to put MORE money down then we planned on (especially since we didn't have any more!) and that I got a payment I was comfortable with! Then, it was time to move into the finance dept. a guy named Sean helped us! He was also very nice and made the process smooth and painless! There was no funny business or extra fees added...everything was as we agreed upon! We were in and out in about 2 hours! I am floored by all of the negative experiences people have had and the talk about picketing...I couldn't be happier with my experience at Huntington Beach Ford and I can feel confident in my recommendation of: Andrew, Oscar, and Sean! If you're looking to buy a car ask for Andrew and you won't be sorry! Btw, I got a 2005 Toyota Camry for anyone interested! :) More

First to credibility. I am a dedicated Ford truck owner. They are simply the best, most rugged, most thoughtfully designed trucks on the road. Then; we, myself and my wife, do dogged research on all our v They are simply the best, most rugged, most thoughtfully designed trucks on the road. Then; we, myself and my wife, do dogged research on all our vehicles before we purchase them. We know the price we can expect for our vehicle and the price we should be paying for the new one before we set foot on the shopfloor. She does most of the Internet searching for us and found a great truck at Huntington Beach Ford. The mistake we made was that we did not research the dealer before we dared set foot in the crocodile trap - never again. So, what happened? We had just upgraded our tow-behind trailer to a 34-foot toyhauler so we needed to upgrade our gas F250 with a Banks Power System to something that could comfortably handle up to 13,000 - 14,000 lbs. Leaving us with the diesel F350 DRW (if we could find one) or probably the diesel F450 DRW. My wife found a couple; one in Texas and the other here at Huntington Beach Ford. The difference between the two on the surface was the cost of shipping the truck to the left coast. Both were on sale at $40,990. So I phoned the store, spoke to the Internet Sales manager, Jason, and told him I'd be there that night to give it a once over. He and his partner were gracious and knowledgeable about the vehicle, the price and the process. I liked what I saw, I noticed a small ding on the front right hand fender and discounted it as a minor issue. My wife went down to the store on the Friday to look at, and drive the vehicle. She fell in love with it at first sight so we returned on the Saturday to do the paperwork and hand over the keys to the old, much-beloved F250. At this stage only minor defects had been discovered on the new (used) truck that they had promised would all be fixed. The interminable paperwork designed to irritate the xxxx out of Mother Teresa was tortuous but we weathered that fairly well. The "Finance" guy - the saleswolf disguised as a bean-counting sheep - the one that's supposed to sell you all sorts of crap, was decent enough but failed to pawn anything off on us we didn't want. I've told you, we've done this before. The turd hit the fan when we receive the key, singular, to our new truck. Where's the second key, the second remote? "No," we were told, "there's only one." Why? "It's a used truck, what do you expect?" I expect two keys, two remotes. We gave you two keys, two remotes, we want two keys, two remotes. Period. We don't want the old owner picking up our new truck and 'recycling' it, now do we? "Well, we don't have any in stock, but we can get you a new spare set, it's gonna cost you." Jeez. Ok, we swallow this, the wife is starting to show signs of impending volcanic eruption, but we get into the truck. I decide to check the glove compartment and notice there's no 'key' for the spare tire in the pouch. We haven't even switched the truck on and this is the second item to pop out at us. The wife ejects herself from the truck and starts hunting down the salesman and the service guy. They can't help her so she grabs the key from our old truck and, breathing heavily, settles back in to the passenger seat. Take note that the moment the key was in our hands everyone disappeared from our immediate vicinity and it took a while for her to find someone to talk to. I turn the truck on. PING. Trailer wiring fault. I don't got no xxxx trailer attached! PING PING PING.... Hmmm. We park the truck right front and center. Find someone - the slowest one obviously as the others had all slipped away. They must have very large restrooms. He doesn't believe me and has to drive it a few yards... PING PING PING. Hmmm. He takes it back to the service bays. We stand in front. I google 'trailer wiring fault F450' on my Blackberry. It seems it is a common fault on the Super Duties... too little dielectric grease in the housing. A simple thing to fix. Thirty minutes later the truck is back, "Sorry, we didn't notice that... " First Lie. "It's a warranty item so we will replace it but we don't have one in stock. We'll have it Thursday, SECOND LIE - please bring the truck back Thursday." No advice on how to deal with the interminable alarm - PING PING PING - better than waterboarding for getting xxxxxxxxxx to talk, I would suggest. Luckily I had also googled how to deal with it and someone had noted that you have to press 'reset' while the alarm is showing. So I educated the guy before we drove off. They also said the spare key set would be there. On Monday the wife inspects the truck with a fine toothcomb and discovers there is no spare tire. She, um, lets them know there is no spare tire. So Thursday rocks around and the wife takes the truck back to HB Ford. The harness isn't there and we're going to have to pay for the spare set of keys. But - good news; they tell us the lock for the spare tire is on the jack, behind the second bench seats. The wife refuses to leave without the harness being replaced - so they find one - from where? no-one knows, probably took it off a new truck. She parlays them to the point that we don't have to pay for the spare set of keys. Small success. Then as she gets into the driver seat, she notices a small crack in the front windshield - it wasn't there before! Now it's Gladiator-time. The truck goes back to the service bay, the service manager says the crack was there when the truck came in and he proves it by showing her the service sheet. On the service sheet she notices the infamous 'Trailer Wiring Fault.' And they say that the crack isn't fixable. So she phones me and we cut our losses and she leaves the store, never to return. The key set was provided free of charge after severe 'negotiations', the 'unfixable' crack has been fixed - $35.00. The harness was replaced by HB Ford and the spare tire was replaced. The tone of the crew throughout was 'that's the sales department, they didn't tell us to fix it,' 'it's a used car, what do you expect?'. It was case of seeing what they could get away with. The only thing they have achieved is to lose a potential life-customer. They have the largest selection of big trucks on the North American continent, they are an hour's drive from my home and they will never see us again. What a difference it would have been if they had fixed the crack, provided the complete set of keys and replaced the spare and harness before they put the truck on the lot? I would be telling all my friends about the truck and how clever we were at finding HB Ford... What the crew there (with some exceptions) forget is that the truck, used or not, is the second-most expensive asset we now possess and it carries our family safely to and from our vacations. It is the enabler of our dreams and the final defense of my family if we ever get into an accident. And they are just out to make a buck. Do you notice that the 'good feedback' reports above doesn't have much detail in them? Names and vehicle types seem to be missing? And they read like advertising text.. But the complaints are rich in detail, aren't they? I wonder if there isn't some guy in the large rest room typing in false positive feedback forms while waiting for an irate "soon-to-be ex" customer to finally give up and leave the lot. More

I BOUGHT A USED TRUCK FROM THIS DEALERSHIP WITH SOME BODY DAMAGE TO FRONT CORNER WITCH INCLUDED BUMPER AND HEADLAMP. THEY AGREED TO FIX IT PRIOR TO SALE BUT ON MY DO BILL THEY ONLY LISTED BUMPER DAMAGE. WHEN DAMAGE TO FRONT CORNER WITCH INCLUDED BUMPER AND HEADLAMP. THEY AGREED TO FIX IT PRIOR TO SALE BUT ON MY DO BILL THEY ONLY LISTED BUMPER DAMAGE. WHEN THEY DID THE WORK THEY ONLY FIXED BUMPER AND THE ORIGINAL DAMAGED HEADLAMP WAS LEFT ALONE. WHEN I TRIED TO GET THEM TO FIX THE HEADLAMP I GOT THE USUAL RUN AROUND. THE KEPT MY TRUCK 6 DAYS ONLY TO TELL ME THAT THEY WERE NOT GOING TO FIX THE HEAD LIGHT AS IS WAS NOT ON THE DO BILL. BE CAREFUL WHEN DEALING WITH THIS DEALERSHIP ESPECIALLY OMAR Z. THE GENERAL MANAGER AS CUSTOMER SATISFACTION MEANS NOTHING TO HIM. More