Huntington Beach Ford

I purchased a F250 from this dealership and got excellent service. They didn't waste my time trying to sell me something I didn't want. They brought me right to the truck I was interested in buying. The p service. They didn't waste my time trying to sell me something I didn't want. They brought me right to the truck I was interested in buying. The paperwork was done in a timely fashion and I wasn't oversold with unescessary "extras". I have told all my co-workers, family and friends to go to HB Ford if they are planning on buying a vehicle. When it's time to get service on my truck or purchase another vehicle, I will take my business there. More

I went looking for a new Ford but didn't know what I wanted. I have been to other Ford's in the area but I didn't get the customer service that I was looking for and that is everything with me. When I g wanted. I have been to other Ford's in the area but I didn't get the customer service that I was looking for and that is everything with me. When I got to Huntington Beach Ford I was welcome by a very nice salesman and he showed me the cars and as I got to know him I knew that I was going to by from here. He had great info on all of the Fords and wasn't asking for the sale which I hate! We finally found the Ford I wanted and it ended up being a New 2010 F-150 FX4 which I loved. The salesman really made me feel at home no pressure was put on me by him or his managers which really showed me a lot. If you are looking for good service and price get you car from here! More

We drove from Nevada to purchase a Mercedes which we saw advertised. It was exactly as advertised and the price was better than any we could find locally. Sales staff was very friendly and helpful; financ advertised. It was exactly as advertised and the price was better than any we could find locally. Sales staff was very friendly and helpful; financing staff was great as well. No complaints. Would highly recommend. More

I have to admit reading all these post from other people it seems intimidating to buy a car from any dealership. I looked into this website www.dealerrater.com before making my purchase. I looked everywhere it seems intimidating to buy a car from any dealership. I looked into this website www.dealerrater.com before making my purchase. I looked everywhere esle to see who had good inventory. HBF had a huge selection of Super Duty trucks to choose from. Some lifted some stock and a ton of f-450 dually, When I got to the store I always kept my guard up. Well I don't know what to say other than I was wrong to assume bad things, this dealership was great to work with. When the Gm (Omar) overheard Tim and I talking about why I needed a big truck to pull my boat with he asked what kind of boat I had, and I told him a 38zf Donzi center console fishing boat, he then realized I was a hardcore fisherman which just happens to be one of his favorite pass times. The GM (Omar) was very familiar with the boat and recommended the right truck for my towing needs. He went above and beyond to make sure that my set up was perfect for towing my boat. Because the staff had the extra knowledge that I was not aware of, this made me feel that much better that I made the right decision buying from (HBF). I wish this system would let me post a picture of my new truck towing my boat it looks really good. I have referred some of my buddies that needed trucks and they had just as good of an experience. Keep up the good work (Huntington Beach Ford) I think they have set the standard for other dealers to follow. Again Thank you Jason More

I bought a used car and of course went through the 4 squares of the car business. #1 reason I drove 20+ miles to see the car is because of the selection. They have by far the most trucks on the lot tha squares of the car business. #1 reason I drove 20+ miles to see the car is because of the selection. They have by far the most trucks on the lot than the other 15 dealers i visited combined. Yes I had an issue with the to do list once the deal was done but Tim and Eric made it happen . When it is said and done I got more than I ever wanted from them . I have referred over 10 people to them and will keep doing so until they let me down! More

This is My 2nd Car/Truck Purchase from Huntington Beach Ford, I know that when I contact HB Ford I can count on getting the very best price, be in and out fast and get the service I'm looking for. I just b Ford, I know that when I contact HB Ford I can count on getting the very best price, be in and out fast and get the service I'm looking for. I just bought a White 2010 Ford F250, I was in and out in less than 1 hour and got a deal another local Ford Dealership told me there was no way possible! Tim the Sales Manager was upfront, Honest and true to his word. I would highly recommend Huntington Beach ford to anyone looking for Great Service and the best Price. Thank You, Robert Drenk More

All salesmen are friendly when you are buying a new car, it's after you buy that you have problems. In my case, when we were negotiating, the salesman promised a free extended warranty in the deal. When it it's after you buy that you have problems. In my case, when we were negotiating, the salesman promised a free extended warranty in the deal. When it came to signing the contract, we noticed a charge of $1999.99 for an extended warranty. Upon bringing the charge up to the finance manager, he said there was no promise of a free extended warranty. I should have known better, but it was Midnight and we were tired, so we signed the contract. The next day, I cancelled the extended warranty in writing and delivered it to the finance manager. All is fine, but it took six weeks to receive the refund. My recommendation to all buyers is to take your time when reading the contract and bring a recorder with you so you can prove what the salesman is promising( a small recorder that can be hidden). Once you sign that contract, there is no turning back. Don't let anyone rush your decision and remember when buying a new car, you don't have to buy an extended warranty right at that moment. A better warranty can be bought from Ford Motor Co. on the computer for half the cost of the dealers and with better coverage. A used car with 36,000 miles and under an extended warranty can be purchased from FMC also. REMEMBER, WHEN YOU SIGN THE CONTRACT, YOU CANNOT BACK OUT OF IT. Unfortunately, not all salesmen are honest and they are going to try anything to get a bigger commission from you no matter how nice you think they are. Once the sale is made, they move on to the next (sucker) customer. More

This dealer has posted trucks that are one price online and then when you get there they do not want to honor the price that is advertised and/or then try to get you in a truck that is more expensive or an and then when you get there they do not want to honor the price that is advertised and/or then try to get you in a truck that is more expensive or and has problems with it. This dealer is great at playing the game of bait and switch. They also tell you that the truck they want you to buy is a Ford Buy Back, but yet they WILL NOT provide you with the Carfax report and state that it cost too much money to pull. We played the pricing game for hours and in the mean time while we wait we have to listen to the other sales reps argue and degrade each other behind others backs, but what was even more shocking, was to listern to one of the sales managers harass other customers. Whithin the hours of being there, I heard several customers yelling and arguing as they were trying to leave with one of the sales managers. At one point, one of them said to a man with his 2 teenage boys as they were trying to leave because of the poor customer service say "Fine, get out of here, BEAT IT!" I am completely shocked and in disbelief of how horrible these people are to their customers. I will never give my business to this company, and I have already done my part in spreading the word on this horrible dealership. There is only one good sales men there (who happens to be new) that is honest and hard working going out of his way to help you find the truck that fits your needs, but it is not worth my time or sanity to ever go back to that xxxx Whole! More

This dealer, Huntington Beach Ford, engages in misleading and manipulative business practices and exploits trusting and vulnerable customers I am a 71 year old retired aerospace worker who that d misleading and manipulative business practices and exploits trusting and vulnerable customers I am a 71 year old retired aerospace worker who that day, 5 July 2009, with the help of a young man, Jevon Piper, who initially showed me candidate Escapes found the car I wanted . He accompanied me on the test drive, engaged in pleasant conversation which included his education and career goals.My impression with Jevon was very favorable and he impressed me as being sincere and well intentioned. I thought here was a conscientious young student working weekends to help pay for his education.I was encouraged that HBF would employ this kind of individual and it seemed to speak of a business with high ethical standards. After the test drive I was passed off to Mr. Kaya and the negotiation to settle on a prive for the 2009 Escape I test drove began.I said from the start I wanted a cash deal out the door price and would be expecting not the same discount as the very low ad car in the local paper but one comparable taking into account the difference in features. I said I know I would have to pay extra for the options the car I chose had over the ad car. During the discussion the price I would have to pay did increase and I acknowledged and agreed the increases were reasonable and fair.Eventually we arrived at what I thought was very close to the contract or striking price although nothing was on paper yet. Mr Kaya said he would need a deposit and I agreed to provide it based on the expectation that the $23,800 figure or something very close was what I would see on the bill of sale. I was not prepared for what came next.When I got to the finance office , I find the contract I am handed is not the cash deal I have been discussing on the showroom floor for what seemed like hours, but a loan application packed with GAP insurance and extended warranty plans.The net amount to be financed was listed at the bottom as $27,859.94. I'm stunned and immediately say that I can't sign this contract. After all the time and effort spent in getting to this point in the process and thinking we had a verbal agreement on price and a downpayment to show good faith, I have this overwhelming sense of having been dupped. I am now under a great deal of stress dealing with this sudden turn of events and the apparent rejection of my original offer to pay cash, $23,800 out the door for the Escape.I should have walked and dealt with the recovery of my down payment later. Instead I allowed these two individuals persuade me that I would still get the discounted price I had negotiated for but in a different form. And I was now being made to feel like I was an obstacle standing in the way of making the deal possible. I thought the financial manager is supposed to help a buyer with a loan option if they need and request one.I not only did not need or want one but never mentioned this option at any time prior to seeing the contract. Suddenly Mr. Kaya and Beyikian make taking out a loan which included GAP and Warranty insurance a condition of sale, not an offer to aide in making the purchase more affordable for me. I tried to make sense of what was on the contract and what I'm been told. To my questions and reaction, "I can't sign this", Mr. Kaya insists I get my discounts by signing this contract.The GAP and warranty plans he says are optional and can be cancelled after making a couple of loan payments.It will only cost about $50 after I cancel. The dealer gets a refund in the process and that's how I get the discount.I don't understand how this translates to a benefit for me and repeat my inability to make sense of what I being told and what I see on sale contract. I asked who is carrying the loan. It is not Ford says the Finance guy Mr. Beyikian.When I ask who is carrying the loan he says he doesn't know. Mr. Beyikian offered no helpful explanation for including all the extras in the contract other than as a way to get the discounts. Unable to compute how all the various parts of this contract would net out to what I thought Mr. Kaya and I had agreed to out on the showroom floor and still somewhat incredulous that intentional foul play was involved, I said I would trust that what he was telling me and that the delayed loan payoff and cancellation of GAP/warranty plans would yield the discounts I expected.(BAD,BAD decision on my part to trust either of these two guys). It wasn't until I returned home that evening and reviewed the contract again did I realize my mistake in signing the contract.The dealership might very well get money back from the loan I took out and the front end payments I made prior to paying off the balance but it was not going to reduce the amount I was paying for the vehicle and it would not net me the discounted out the door price I was promised. Clear and simple I was lied to. All the FORD dealerships I had contacted that weekend were competing and offering as a minimum in ads published in all the local papers at least $2500 in rebates and in some cases more. I tried to contact Mr. Beyikian the following morning to get further clarification of what I really signed on for in getting involved with financing, gap insurance and extended warranty plans. I was told by the receptionist he was not in. I did talk to Mr. Ryan Smith who did pull up the deal on his computer and helped me understand what the effect of the some provisions of the contract had on the net price of the vehicle. He confirmed what I had suspected. After I made the loan payoff and cancelled the additional plans added to the contract, the adjustment to the net cost to me would not result in the discounts Mr. Kaya and Mr. Beyikian said I would get. Apparently the contract as designed by Mr. Beyikian was never intended to help me get affordability or in some convoluted way result in a discount, because I never requested or wanted anything other than a cash out the door deal in the first place. What it apparently did serve to do was add complexity to the whole deal and make it difficult to refute his claim that it would be helpful in the end.I could not easily track the explanations given and said so several times.I admitted I was getting very uncomfortable in the process but received no help in doing the math to arrive at the expected result. Only the repeated generalization that if I signed the contract I would get the discount. After I realized what had been foisted on me, I decided to payoff the Chase Auto Financial loan immediately since waiting as I had been told would in fact not benefit me. And I would still have to wait 8-12 weeks before I'm refunded the premiums I paid for the plans I never needed in the first place.After all these are in fact not discounts but my own money being returned to me as refunds.HBF is arbitrarily delaying these refunds in my opinion for their own benefit. I hope by sharing my experience, others might be better prepared to avoid the mistake of dealing with HBF. Sincerely, FJK More

I a a 24 year old Disabled American Veteran. Apon the completion of my service to my country, I decide to purchase a used Ford F-250. I found Huntington Beach Ford. And met with Nick my salesman. After completion of my service to my country, I decide to purchase a used Ford F-250. I found Huntington Beach Ford. And met with Nick my salesman. After finding the truck and coming to an agreement on price and monthly payment, I was passed to Rich for financing. I was to get dealer financing until I could refinance with my credit union. After signing my papers I realized there was no way my payment would be what I was promised after I refinanced. I called them on this. Frank then told me this is how they run there business, I should have done the numbers myself and to GO F*** Off. He actually said that to me. When my wife called they called her a B***h and hung up. They don't return calls and are covienetly always with a customer. I will be going back to the dealer ship Monday the 19th of July to set things strait in person. I did get them to aknowedge their mistake but they keep passing me to the next person, hoping I will just go away. I hope they realize Marines don't just go away once they have been wronged. STAY AWAY FROM THESE PEOPLE AT ALL COST. THIS DEALERSHIP IS RUNNING A SCAM FROM THE TOP DOWN. NOTHING BUT CRIMINALS. More