Huntington Beach Ford - Service Center

Worst experience at a service department in my life, 0 communication, 0 integrity, 0 truth in anything they say. Took 62 days to do a 1 day job and over charged by double and I’m still not fixed. Save you communication, 0 integrity, 0 truth in anything they say. Took 62 days to do a 1 day job and over charged by double and I’m still not fixed. Save yourself some trouble and never go here. More

I had my car towed to the service department on Friday morning and called over 20 times and couldn't get a hold of the service department. Its now Tuesday and I have continued to call and no one picks up morning and called over 20 times and couldn't get a hold of the service department. Its now Tuesday and I have continued to call and no one picks up or can't tell me that my car has even been given a diagnostic test. More

Waiting two weeks for the return of my vehicle which was supposed to only take a day. Calls to my service advisor never get returned and no one bothers or cares to give me updates. Never doing business wit supposed to only take a day. Calls to my service advisor never get returned and no one bothers or cares to give me updates. Never doing business with this dealer ever again; twenty year relationship with them don't mean a thing to these folks. More

No Customer Service at FORD SERVICE Ended up going FORD's 3rd party bodyshop, cause they wre cheaper and actually valued providing the best service... 1st: Google had the wrong number l Ended up going FORD's 3rd party bodyshop, cause they wre cheaper and actually valued providing the best service... 1st: Google had the wrong number listed, when I tried to inform the person answering the phone that google listed the wrong number for FORD SERVICE HB, she argued with me saying "IDK where you got that number our number is blah blah blah.." To which I said: "No, I'm informing you, The number Google has for you is wrong, as a business I'd image you'd want search engines to have your contact info correct" to which she said "oh well I wouldn't know about that." I know what PART HAS FALLEN OFF MY FORD, its the handle to the trunk.. the service lady was like "you have to come in on Saturday at 8:30am so we can figure out what part is needed, then see if its in stock order it if its not, get it painted, THEN we can install it" I said, "I'm sure you don't have if and if you do, it will have to be painted, can't I order it now, you paint it and then I show up for install?" She said "I don't know what Parts has on stock it would have to go to them" I asked to transfer to parts... The parts guy was the most helpful of the FORD staff, but still helped as much as an umbrella can stop a tsunami.. He had the part, explained that it will have to go to the 3rd Party Paint shop, and based on their work load they don't know when it will be done. I asked if I can authorize that to be done over the phone because getting the car their during their work hours is difficult for my family sharing a car, getting out of work at 5:30 and having to pick up a kid at school on the way to FORD would be impossible. The Parts guy said "that's a call for the service department to make, but I'd feel bad transferring you, you could get lost" ... Lost? taking my chances I suggested he transfer and he was right, I got Paul in service who was very steadfast that I had to be there, the car had to be there, they can't authorize any work without the car being there and I had to approve the RO so they could generate the PO to send the part to HB Bodyworks for paint..." I re-explained my time constraints, my goal of wanting to show up on Saturday and have the part already prepared so installation could happen as quickly as possible... rather than their suggestion that my single car family show up and wait all day saturday, potentially till monday for this to be correct. (Btw, I'm calling on Thursday)... I asked if there's anyway for a "special circumstance of customer service type request that I authorize this work to be done over the phone, I can give you my CC number to hold or charge" .. to which Paul said "you want be to go against policy to order a part based and get RO and PO based on a phone call, you're asking me to break our policy" I said "yes I'm asking for customer service from the service department cause my family and I can't get there before 6 during the week day, and don't have all day on Saturday for you to send this part off to be painted... Its a simple part 2feet by 4inches of plastic, I will pre-pay over the phone.. Can we solve this problem in any way, and I'm willing to pay extra for this service if need be?" Paul said "no you and that car have to be here before we do anything"... ... called HB Bodyworks, the 3rd party body shop HB FORD Service uses, they said they'd order the part from ford, FOR ME, paint it, call me when its ready and I can show up for its install... cheaper than FORD Service, and exactly what I wanted ... Everything pre-done over the phone so that on Saturday I can just show up for the install... Customer Service, found not at FORD. More

Do not buy a Ford from this place ! They give you nothing but xxxx after buying their vehicle ! Service department treats you like crap they charge you for crap that they do not even need like a transmission but xxxx after buying their vehicle ! Service department treats you like crap they charge you for crap that they do not even need like a transmission fluid maintenance at 36 k miles do not trust them go to other dealership ! I have have a 2016 Ford Mustang and had Evap core go out, six miss fires and a water pump go out inter 50k miles do not trust them ! Buy from somewhere else ! I repeat do not go to them one guy said remember I am service guy not Ford I’m like xxx your a joke my cars under 50k and all this crap happened ! Your with the company get a new job ! What a joke they fired the previous service manager for reasons I wonder why ! Do NOT BUY FROM THEM ! More

Very dissatisfied with the customer service after purchasing a car. No staff member even managers will return phone calls, wish bought from a different dealership. purchasing a car. No staff member even managers will return phone calls, wish bought from a different dealership. More

huntington beach ford is garbage i went to Huntington beach ford yesterday at 1pm they told me they were to busy to look at my truck to bring it in at 830 am , this morning i dis that i went to Huntington beach ford yesterday at 1pm they told me they were to busy to look at my truck to bring it in at 830 am , this morning i dis that the service advisor told me i should receive a call early afternoon about whats wrong with it . no phone call ever came i called at 2 was told he was on another line and he would call me back that never happened i called 20 minutes ago and now the service department is closed no one ever called me to discuss my truck and gave me the option to have it fixed or pick it up and now the sales department is telling me the service department is locked up and they dont have access to the keys and i cant vet my truck until tomorrow. unbelievable. the service manager greg called me this morning and told me to get his truck off the lot or he is calling the police More

They aren't interested in Customer Service! I called Huntington Beach Ford Service last Monday and asked for an appointment on the following Saturday. I was told by the woman on the phone that t I called Huntington Beach Ford Service last Monday and asked for an appointment on the following Saturday. I was told by the woman on the phone that they only have a partial crew on Saturday's and they close by 2 pm and they were fully booked already. She then proceeded to tell me they could really only do things like oil changes on Saturday's so I would have to bring my SUV in M-F to have service look at it for any bigger issues. So I decided to bring my car in on Thursday morning and I pulled up to the service entrance and sat in the car for 5 mins and no one showed up (I'm new to the dealership wasn't sure what to do). So I went into the Service Center and once again no one greeted me for another 10 minutes (when they really weren't busy). I finally spoke with Gabriel about my Explorer's issue and he told me that I should really go across the way to the Quick Lane Tire and Auto Center. My car has a crazy new banging noise coming from the front suspension so I didn't see how the Quick Lane could help me with my suspension. He then ended up changing his mind and deciding that they probably couldn't help me at the Quick Lane, so he tells me that he couldn't help me either but that maybe Tim (I think that's his name) could. So I sat in front of Tim for 5 minutes (he had no one with him) but he purposely looks down as if not acknowledging me is going to somehow make me disappear. Finally, Gabriel comes back and says they'll look at the problem and get back to me later. I asked if they do loaners/rentals so I can get to work in LA and he said not for diagnostics, only for repairs. So I decided I would leave my SUV and go to work a couple of hours late. (I was surprised that they don't have mechanics on Saturday's who could look at my suspension... it's crazy to me that they don't value customers who work M-F and can't take time off work to get their car serviced). Anyway, I left my SUV at 8 am and heard nothing from them for 5 hours. I finally called and asked for an ETA and they tell me that they just barely finished an oil change and a tire rotation and they were just barely going to look at my suspension 5 hours later nonetheless, so far this has been a 5-hour oil change. I then get a call 20 minutes later that they drove my car through their service area trying to recreate the noise and couldn't find anything wrong so I could come to pick up my Explorer. I have had at least 10 people in my car telling me that the noise is not normal, and something is wrong. I've had the SUV almost a year and for 11 months it never made that noise and suddenly it's making the noise and they tell me they heard a little noise but that it is totally normal. I've owned Nissan's, Hyundai's, Toyota's, and Honda's all from dealers on Beach Blvd. and this by far is the worse Service Dept. Every one of the competitors greet you when you pull up, they communicate with you throughout the day on the work progress, all of them offer loaners or rental cars (that they pay for), and they even drop cold water in your cup holder when you pick up your freshly washed car. Let's just say there was none of that at HB Ford. I don't really need to be pampered, but I don't like being ignored. Even if you just tell me you'll be right with me, or you need a minute. I finally got to work 6 1/2 hours late and ended up working until 10 pm to make up for a lost day at Huntington Beach Ford with no resolution, and BTW pulling out of the service dept my wife heard the loud bang under the suspension again. Their solution is to have me take another day off of work and drive their mechanic with me to try and re-create the sound, but do it before 36,000 miles or they won't cover it. I don't see how you can run a SERVICE dept when you've forgotten that it is SERVICE you are supposed to be providing. It's about the people in Customer SERVICE, not the vehicle. A 5-hour oil change and a 20 min drive in your service area, when I came for a suspension issue? I think you had it reversed, it should have been a 5 hour diagnostic and a 20-minute oil change. Obviously, nothing was found because it really wasn't thoroughly looked at. HB Ford is the closest dealership to my home, but I may need to try out Robins Ford in Costa Mesa and see if they're any better. More

dissatisfied and disappointed Original reason for service was fuel delivery failure and front end suspension noise, After a week in the shop and almost $3,000.00 later my 2002 T-bi Original reason for service was fuel delivery failure and front end suspension noise, After a week in the shop and almost $3,000.00 later my 2002 T-bird was back on the road. Though it is 15 years old it has less than 50,000 miles, has always been garaged and well kept..... not a daily driver. It was nearly 2 weeks later when I dove the car at night for the first time since going to HB ford. That is when i discovered that the speedometer dash light was out. Brought the car back to HB ford and after inspection was told that a FEM module needed replacement. A small electrical part that cost over $700.00 plus $480.00 in labor!!! For what appeared to be a burnt out light bulb!! That by the way was working perfectly before my original visit to HB ford. Of course when this was brought up the service writer stated there was no connection to the electrical fuel system repairs ...just a coincident ......I don't think so.. Late Thursday afternoon over a week later i was called to pickup the car, After reluctantly paying for what I still consider a repair that was caused by the previous service my car was brought out to the front. Santa Ana winds have been blowing all week, the outside of my car was filthy with dust and mechanics hand prints. But worse the windows must have been open all week because there was dust covering the entire interior. The level of customer care is the lowest i have ever experienced at a dealership or independent repair facility. Slow, Irresponsible, inconsiderate, overpriced and sloppy. More