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Huntington Beach Ford - Service Center

Huntington Beach, CA

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17 Reviews

17 Reviews of Huntington Beach Ford - Service Center

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April 24, 2022

Worst experience at a service department in my life, 0 communication, 0 integrity, 0 truth in anything they say. Took 62 days to do a 1 day job and over charged by double and I’m still not fixed. Save you More

by Kevinkitley
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Literally everyone in the service dept
April 05, 2022

I had my car towed to the service department on Friday morning and called over 20 times and couldn't get a hold of the service department. Its now Tuesday and I have continued to call and no one picks up More

by mpdisano
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Entire Service Department
November 04, 2021

Waiting two weeks for the return of my vehicle which was supposed to only take a day. Calls to my service advisor never get returned and no one bothers or cares to give me updates. Never doing business wit More

by thaophuong78
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Edgar Rico
December 12, 2019

No Customer Service at FORD SERVICE Ended up going FORD's 3rd party bodyshop, cause they wre cheaper and actually valued providing the best service... 1st: Google had the wrong number l More

by erokthegreat
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Paul
October 07, 2019

Do not buy a Ford from this place ! They give you nothing but xxxx after buying their vehicle ! Service department treats you like crap they charge you for crap that they do not even need like a transmission More

by Bruce Frenchak
Overall Experience
Recommend Dealer
No
Employees Worked With
Service rep
October 04, 2019

Very dissatisfied with the customer service after purchasing a car. No staff member even managers will return phone calls, wish bought from a different dealership. More

by Mr.Sanford
Overall Experience
Recommend Dealer
No
Employees Worked With
Will Zetina, Zetinas manager, financial officer
March 23, 2019

huntington beach ford is garbage i went to Huntington beach ford yesterday at 1pm they told me they were to busy to look at my truck to bring it in at 830 am , this morning i dis that More

by kevinschreiber
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Greg the service manager
March 12, 2019

They aren't interested in Customer Service! I called Huntington Beach Ford Service last Monday and asked for an appointment on the following Saturday. I was told by the woman on the phone that t More

by FVGuy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tim
December 09, 2017

dissatisfied and disappointed Original reason for service was fuel delivery failure and front end suspension noise, After a week in the shop and almost $3,000.00 later my 2002 T-bi More

by bill
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
alfredo carlos 349
August 27, 2017

Service was great Craig Parham was great and fast and got me a very great deal on a Ford F-150. Had a great experience show me everything on the truck and very friendly More

by Luismunoz714
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig Parham
Sep 11, 2017 -

Huntington Beach Ford responded

Congratulations on your new Ford Luis! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that as that is the Huntington Beach Ford way. Glad Craig was able to help you out. We hope to see you again! Sincerely, General Manager Omar Z. (714) 842-6611

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