No Customer Service at FORD SERVICE
Ended up going FORD's 3rd party bodyshop, cause they wre cheaper and actually valued providing the best service... 1st: Google had the wrong number l
Ended up going FORD's 3rd party bodyshop, cause they wre cheaper and actually valued providing the best service... 1st: Google had the wrong number listed, when I tried to inform the person answering the phone that google listed the wrong number for FORD SERVICE HB, she argued with me saying "IDK where you got that number our number is blah blah blah.." To which I said: "No, I'm informing you, The number Google has for you is wrong, as a business I'd image you'd want search engines to have your contact info correct" to which she said "oh well I wouldn't know about that."
I know what PART HAS FALLEN OFF MY FORD, its the handle to the trunk.. the service lady was like "you have to come in on Saturday at 8:30am so we can figure out what part is needed, then see if its in stock order it if its not, get it painted, THEN we can install it" I said, "I'm sure you don't have if and if you do, it will have to be painted, can't I order it now, you paint it and then I show up for install?" She said "I don't know what Parts has on stock it would have to go to them" I asked to transfer to parts...
The parts guy was the most helpful of the FORD staff, but still helped as much as an umbrella can stop a tsunami.. He had the part, explained that it will have to go to the 3rd Party Paint shop, and based on their work load they don't know when it will be done. I asked if I can authorize that to be done over the phone because getting the car their during their work hours is difficult for my family sharing a car, getting out of work at 5:30 and having to pick up a kid at school on the way to FORD would be impossible. The Parts guy said "that's a call for the service department to make, but I'd feel bad transferring you, you could get lost" ... Lost? taking my chances I suggested he transfer and he was right, I got Paul in service who was very steadfast that I had to be there, the car had to be there, they can't authorize any work without the car being there and I had to approve the RO so they could generate the PO to send the part to HB Bodyworks for paint..."
I re-explained my time constraints, my goal of wanting to show up on Saturday and have the part already prepared so installation could happen as quickly as possible... rather than their suggestion that my single car family show up and wait all day saturday, potentially till monday for this to be correct. (Btw, I'm calling on Thursday)... I asked if there's anyway for a "special circumstance of customer service type request that I authorize this work to be done over the phone, I can give you my CC number to hold or charge" .. to which Paul said "you want be to go against policy to order a part based and get RO and PO based on a phone call, you're asking me to break our policy" I said "yes I'm asking for customer service from the service department cause my family and I can't get there before 6 during the week day, and don't have all day on Saturday for you to send this part off to be painted... Its a simple part 2feet by 4inches of plastic, I will pre-pay over the phone.. Can we solve this problem in any way, and I'm willing to pay extra for this service if need be?" Paul said "no you and that car have to be here before we do anything"...
... called HB Bodyworks, the 3rd party body shop HB FORD Service uses, they said they'd order the part from ford, FOR ME, paint it, call me when its ready and I can show up for its install... cheaper than FORD Service, and exactly what I wanted ... Everything pre-done over the phone so that on Saturday I can just show up for the install... Customer Service, found not at FORD.