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Hutchinson Kia of Macon
Macon, GA
263 Reviews
You'll find more than the latest Kia models at our dealership, serving the greater Macon, Warner Robins, Milledgeville, Perry and Griffin areas of Georgia. You'll also discover folks just like you, your friends and neighbors, with a passion for Kia and a desire to share that knowledge, and we're here to help you every step of the way on your car ownership journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 263 reviews
August 04, 2026
I Love this dealership they remind me when service care is due on my car and they are always professional and courteous, they explain every detail about my service and I always have a great experience with is due on my car and they are always professional and courteous, they explain every detail about my service and I always have a great experience with them More
by Lisa Goodman
Employees Worked With
Nathaniel
June 17, 2026
The whole experience was bad from walking into the service area not greeting just staring at me like I was bothering her didn't keep me updated on my vehicle the other nice gentleman service advisor k service area not greeting just staring at me like I was bothering her didn't keep me updated on my vehicle the other nice gentleman service advisor kept his customers updated I asked him about my vehicle after the time past of the waiting period for my vehicle had gone by Jessica was a terrible service advisor. I did not receive good customer service from her what I've known Hutchinson Kia has provided in the past from my previous purchase. More
by Stephanie
Employees Worked With
Jessica
June 06, 2026
Hutchinson Kia/Macon has held a 2017 Kia Optima Hybrid EX for 8.5 of the past 9 months due to consecutive failed repairs. The consumer has been forced to maintain $5,572.08 in car payments, $1,710.00 in insu for 8.5 of the past 9 months due to consecutive failed repairs. The consumer has been forced to maintain $5,572.08 in car payments, $1,710.00 in insurance premiums, and over $100.00 in emergency towing costs for an unusable asset. Sept–Dec 2025: KIa techs executed a 3-month misdiagnosis, blaming a verified new battery. They replaced a Hybrid Power Relay Assembly. CarMax/CNA records confirm the dealership never billed warranty and absorbed the cost internally, hiding an inherent component defect. Jan–March 2026: An identical hybrid malfunction reoccurred within 3 weeks. Tech Jeremy confirmed it was a direct continuous failure. Because the shop coded it as a separate issue, warranty provider CNA treated it as a new claim, forcing the consumer to pay a second tow and a $200.00 deductible. March 6, 2026: 7 minutes after pickup, a total hybrid system failure occurred on a high-speed highway. Staff offered no towing or road assistance, forcing a wheelchair user to dangerously idle at 15mph. The shop subsequently reported a false 50-mile drive to the warranty provider to obscure the failed repair timeline.Evidence Concealment: The shop issued an $8,827.11 repair estimate for high-voltage harness corrosion, labeling it "wear and tear." A CNA specialist identified a missing factory protective sheathing on the high-voltage assembly. Svc. Manager Stacey Weeks now says the wiring cannot be repaired without replacing the entire harness and stated the shop can't guarantee the car will not catch fire but tried to force customer to pickup car. Weeks further stated shop policy allows technicians to utilize personal mobile devices for inspection photos, resulting in the routine erasure of critical electrical safety evidence. Weeks formally committed to getting the consumer into another vehicle if consumer reviews were removed, then initiated a 3-day communications blackout once the reviews were hidden. Unresolved. KIA has completely failed to fix my vehicle over the last 9 months, bleeding me dry for $7,393.08 in dead assets and car expenses. I will not authorize the closure of this service ticket until their General Sales Manager presents a formal contract to absorbing the trade-in of $8,000 plus at least half of my wasted car payments/insurance ($3697) or provides me with my vehicle completely repaired and a signed, legally binding engineering safety certification in writing. More
by Genivinah
Employees Worked With
Jeremy, Jessica, Stacey Weeks
