While at Orleans Honda having a recall done on my 2007 CRV, I saw an advertisement for a 2014 CRV-EXL with low mileage. Asked Andrew, the sales manager for some further information re trade-in value of my car, and specifics of the 2014 CRV. Came back later that day to test drive the car, but it had been brought to Hyannis. The next day, Andrew brought it back to Orleans, had the test drive, and made a deposit to purchase it.
Andrew's positive professionalism led to my making this purchase. He was polite, listened to all my questions, and gave clear answers to those questions. He didn't push for the sale, but allowed me the time to make my decision. He's definitely a plus for your organization.