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Hyannis Honda - Service Center

Hyannis, MA

4.2
36 Reviews

36 Reviews of Hyannis Honda - Service Center

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August 24, 2021

"Although my visit started off shaky because with no..."

- aaddel

Although my visit started off shaky because with no appointment, Stephanie Cannon/Svc Mgr made every effort to accommodate and the car was done perfectly.

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Yes
Employees Worked With
June 25, 2021

"Recently purchased a new Passport off Cape, because of a..."

- dan

Recently purchased a new Passport off Cape, because of a friend who knew the sales manager. However we decided we will have it serviced in Hyannis. Met with the Service Manager, Stephanie Cannon. She took the time to answer all my questions about our new Passport and actually accompanied me on a test drive to show me how all the new features work with our new car. She was very helpful and very professional. We look forward to working with her in the future....and by the way, when it's time to make another purchase it will be at Hyannis Honda.

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Recommend Dealer
Yes
Employees Worked With
Jun 28, 2021 -

Hyannis Honda responded

Hi Dan, Thank you so much for the very kind review! Always a pleasure helping our guest regardless of where the vehicle is purchased.... Hoping next time it's here!!!! Kindly, Stephanie Cannon

March 06, 2021

"Mark was by far the best person I worked for. Then along..."

- Marauder8

Mark was by far the best person I worked for. Then along came covid and well the rest is history. I also worked with Stephanie at Honda and Balise. Very smart lady, with a killer smile. The rest af the staff are also very good people to work with.Brian, Kyla, Kayla, JJ, Jazz, Laura.

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Yes
Mar 08, 2021 -

Hyannis Honda responded

Thank you so much for your kind words! We are so thankful to have the team we do. -Hyannis Honda

March 03, 2021

"I'm really on the fence here. Everyone is nice, but I've..."

- tkmarini

I'm really on the fence here. Everyone is nice, but I've had several experiences that make me think its about time I go to Honda off Cape. Went in last week for oil change and tire rotation. Five miles after service lights came on. Needed to go back to get air was not calibrated. Had also scheduled another appointment for radiator. Part came in, dropped off car. An hour later, received call that one of the ordered pieces was damaged. Pain, but fair enough. Mentioned on way out, that this was the second time in the course of a week I had to return to dealership because of something not being right, asked for the 10% discount coupon to be used towards a 850 repair. "someone will email you" Bring the car in this morning for said repair and am told they forgot to include something in original estimate (+ $75) and I ask about coupon again. Was told management change and discounts now needed to be approved. Receive a call from Manager, "cars ready". silence. nothing, long pause. I then have to explain why I would like a discount coupon towards a service that was delayed, misquoted. At that point she offer the coupon. I find it interesting that the coupon pretty much was the same amount as the forgotten item on the estimate. Three years ago, husband had his Pilot's wheels changed. Drove a few days and it felt weird. Looked at one of the tires and one of lug nuts was about to fall off. ooops.

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Overall Experience
Recommend Dealer
No
Employees Worked With
February 24, 2021

"Working with Hyannis Honda has always been a great..."

- mk

Working with Hyannis Honda has always been a great experience. This is the 4th Honda I have purchased from the Hyannis location, and I always use their service department. Staff is helpful, efficient and thoughtful in their interactions with me.

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Recommend Dealer
Yes
Employees Worked With
Mar 03, 2021 -

Hyannis Honda responded

Thank you so much for your kind words. We look forward to seeing you on your next visit!

October 08, 2020

"horrendous service took 5 times for them to replace a..."

- bosred8

horrendous service took 5 times for them to replace a headlight on a car I bought from them. Then brought the car back after 100 days and they tell.me.they cant look at a light that came on because it's not a Honda i.bought the car from.them. terrible service!

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Recommend Dealer
No
Employees Worked With
Nov 11, 2020 -

Hyannis Honda responded

Hi, We are sorry for your recent unsatisfactory service experience. We strive to provide excellent service, and understand we didn’t, and we would like to apologize. Our understanding is that the situation is currently resolved. If it isn’t please let us know. There were a few mitigating factors that contributed to the situation though. When you bought your Used Cadillac from us, we noticed when doing the State Inspection, that the right headlight had gone out. It was an LED headlight on required a special order, which we placed that day. Since we don’t have direct factory access to Cadillac parts we ordered the part from a local supplier. As you know, it came in wrong, as did a second try. So we subsequently ordered the part from Cadillac and that corrected the problem. Several months later you advised us that the headlight had gone out again, so since we don’t have access to Cadillac diagnostics or wiring diagrams, we referred you to the local Chevrolet dealer who is the only authorized Cadillac repair facility on Cape Cod. They found a failed HID module had burned out the new headlight, so they replaced it along with the headlight and that apparently fixed the problem. Again we apologize for the confusion, and if it isn’t working properly please let us know. Mark Davidson Service Manager Hyannis Honda 508-778-7878

August 14, 2020

"Taking the time to solve an issue - "

- H.P.

I brought my car in for routine service and I had a question about something I could not find on my dashboard display. Initially I could not get it solved, but Mark took the extra time to get it solved and provide me with a clear, direct and printed out explanation. Great Experience. The service staff at Hyannis Honda have always been good.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Norman Lamarre
February 14, 2020

"Can't say enough good things about Brian"

- SteveG

I have dealt with Brian at least 3-4 times both on routine and non-routine service calls. He has always been thorough, informative, personable and a pleasure to work with. I am a three year Hyannis Honda customer. The entire service department is excellent. Brian exemplifies the attitude of the department.

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Recommend Dealer
Yes
Employees Worked With
October 08, 2019

"Knowledgeable, honest and efficient "

- Ed.S

I have dealt with Brian several times over the years. He is by far one of the best Service Advisor that I have come across over the years. I have dealt with other dealerships and most of them don't hold a candle to Brian and Hyannis Honda ..Dealing with Brian and Hyannis Honda, you feel that they have your best interests at heart. I highly recommend Brian and Hyannis Honda Service.

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Recommend Dealer
Yes
Employees Worked With
May 13, 2019

"Great Service"

- Rick

Kyla always greats you with a warm smile and is very professional in her dealings with the clients. I am always impressed with her product knowledge as well. Always great service. Thanks Kyla! Richard Carlson

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Yes
Employees Worked With
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