Hyannis Honda - Service Center

Horrible service in Orleans satellite office Scheduled my car for wheel bearing. Didn't order the part. Had car 2 days, never got work done. WILL NEVER DO BUSINESS HERE AGAIN! Scheduled my car for wheel bearing. Didn't order the part. Had car 2 days, never got work done. WILL NEVER DO BUSINESS HERE AGAIN! More

Great service I want to sincerely say thank you to Mr Rene Dansereau the service manager who replace my 2 hub caps on my Honda Accord while I was waiting last Frida I want to sincerely say thank you to Mr Rene Dansereau the service manager who replace my 2 hub caps on my Honda Accord while I was waiting last Friday. Mr Dansereau was very helpful, professional, courteous and very customer oriented. Mr Dansereau is an asset to the Honda Hyannis dealership and he should be commended for his dedication to take care of the customers. I would recommend the Hyannis service department to anyone and especially under the leadership of Mr Dansereau. I also would like to mention the young man at the part department who gave me my 2 hub caps ( I apologize I do not remember his name) he also was very helpful, efficient and polite. Sincerely, Roger P Michel More

Great, great experience! I came to do my second oil change in my 2014 Honda CR-V and before they finish the service I had buy a new 2015 CR-V ! Jake was a really great plesur I came to do my second oil change in my 2014 Honda CR-V and before they finish the service I had buy a new 2015 CR-V ! Jake was a really great plesure to do business with. Really good sale man, extremely knowledgable about the car. If you want buy Honda cars go to Hyannis Honda and ask for Jake Robert and you will leave very happy! More

Bought a new car while waiting for an oil change on an old. While waiting for an oil change, I wandered into the dealership to check out the new HRV's that I read about. Sandy, the receptionist asked me if I w While waiting for an oil change, I wandered into the dealership to check out the new HRV's that I read about. Sandy, the receptionist asked me if I wanted a salesman to which I said, "no,thank you, just looking." But she told me there was a HRV on the lot and handed me a brochure. After about 5 minutes she paiged Jake Roberts who came over to see if he could help me. Again, I was just looking. Jake talked to me about the new HRV, never pressuring me into anything, just talked. I appreciated his knowledge and his manner. I then took the car for a test drive and I loved the car. The size is perfect! I was hooked, now just had to convince my wife that this is what we needed. Short story, she loved the car as well and Jake answered all her questions. She is a small women and had some concerns regarding being able to see well out of the window. We bought the car a few days ago, again, Jake was informative and there was no pressure. The dealings with the Business Manager to come up with a price I could afford was good as well. We feel the price is fair. Overall, it was a wonderful experience. More

Car problem while on vacation While on vacation, our car experienced a problem with tire pressure. I stopped by this dealership early Monday morning on 8/17. Laura, the Warranty Ad While on vacation, our car experienced a problem with tire pressure. I stopped by this dealership early Monday morning on 8/17. Laura, the Warranty Administrator, understood my problem and said that they could look at it in about an hour since they were pretty well booked that morning. In less than an hour my car was taken in, the problem diagnosed AND solved. We get that kind of service from our local Honda dealer, but wasn't sure what would happen in another area. My feeling is that Honda wants to keep its customers and attract new ones. With that kind of attention, they are succeeding. Many thanks. Ernest Lehman New Fairfield, CT More

Unsatisfied in Service Department I have heard nothing but good things about Hyannis Honda and my uncle has been purchasing his cars there for over 15 years. After he had moved and I r I have heard nothing but good things about Hyannis Honda and my uncle has been purchasing his cars there for over 15 years. After he had moved and I received his 2010 Honda Civic I knew that if I ever had a problem Hyannis Honda would be more than happy to help. Although, unfortunately today, I received poor customer service in the service department. I had called asking for help with the error code on my radio because my code number was not working. The employee I had spoken to, who did not give his name, I felt as though was rushing the phone call and did not stay on the phone to help until the problem was solved. I had ended the phone call by saying "Thank you" and "Have a nice day" but the employee replied with nothing and hung up the phone. This was my first experience, myself, with Hyannis Honda and I am not quite sure if I would go back. More

They said we won't need honda care plan-- HA I will start by saying we bought an Accord V-6 coupe a year and a half ago. It was a car we wanted for quite a long time but with kids in car seats it I will start by saying we bought an Accord V-6 coupe a year and a half ago. It was a car we wanted for quite a long time but with kids in car seats it wasn't a good suit. It was "certified used" and when we went through the finance phase were told of the Honda Care warrantee and told "it's certified so you really don't need it" boy are we glad we got it. Within a year we started having problems. In the end we are stuck with a car we are not happy with as it doesn't run like a Honda should. It runs louder than any other Honda I've owned (just have learnt to crank the stereo up real loud to drown out the engine) also shifts hard at times. Really wish that our salesman we've used many times was able to help us out better when he talked to the owner of the dealership, seeing as we have bought many Honda's there and we would have stayed with them, but when they treat you as if you just walked in off the street and being a repeat customer that was a slap in the face. Glad we bought the Honda care plan because otherwise we'd be out close to $7000 with rentals, parts and labor. Norman in the service department has been excellent throughout this whole ordeal of trying to correctly diagnose all this cars issues. I will continue to use the service department but will not do business with their sales department. More

was there to service my car (toyota camry) and found the civic 2dr on the used car line... my dad and i asked dan v. about the vehicle and test drove it. we liked the car and with the help of dan v. i am no civic 2dr on the used car line... my dad and i asked dan v. about the vehicle and test drove it. we liked the car and with the help of dan v. i am now the new owner of the civic. More