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Hyman Bros. Mazda

3.2

91 Lifetime Reviews

12602 Jefferson Avenue, Newport News, Virginia 23602
Call (757) 872-0512

Top Reviewed Employees

Thomas Dubois, Service Manager, Hyman Bros. Mazda

Thomas Dubois

Service Manager
4.2
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cleon Skinner, Service Advisor, Hyman Bros. Mazda

Cleon Skinner

Service Advisor
4.2
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Josh Howard, Sales Manager, Hyman Bros. Mazda

Josh Howard

Sales Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Sung-Ho Lee, Finance Manager, Hyman Bros. Mazda

Sung-Ho Lee

Finance Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

January 10, 2018

"Travel crisis "

- Drew

January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son and his family. They purchased our 2016 Mazda for us and we did not want to arrive at their place with a damaged car. Adding to our dilemma we arrived in Williamsburg/Newport News in the middle of a serious snowstorm. In spite of the hardship and difficulties caused by the storm (most businesses were closed) including the lack of staff Thomas’s staff ordered and installed our damaged mirror within two days. Not only did they replace the mirror but they checked our car to see that it was safe for our travel south as well as providing us with a free wash and vacuum. They were friendly, courteous and efficient. I highly recommend Thomas and this dealership.

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Employees Worked With

Thomas Dubois
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

November 12, 2017

"Abusive Finance Manager"

- OnceBitten

Hyman Brothers Mazda, Newport News, Va 10NOV2017 2011 Toyota Tundra • Stock # : 169229B • VIN : 5TFHW5F16BX181579 To Whom It May Concern; My wife and I visited your Newport News location on Friday, November 10, 2017 to see the above listed vehicle. Mike Saab helped us out and took us on a test drive. We liked the vehicle and enjoyed our interaction with Mike. He was very pleasant and answered all of our questions as well as he was able. When we got back, he took all of our information and started to process everything so we could purchase the vehicle. Sung-Ho Lee came out a few times to talk to us as he was processing the financial part of the transaction and he had some other questions for us. Time was running a little late and we offered to come back another day to complete the paperwork if he needed more time. At 7:30 PM, Sung-Ho asked us to make a $1000 down payment since the cashier was going to be closing at 8. My wife started to go over to make the payment but then stated that we had no idea what the terms of the loan were and that we did not even know if he was able to get the loan. So she sat back down and we continued to wait. As it was taking a while for Sung-Ho to get ready for us, my wife decided to make a call to our insurance company to see how much it was going to run us to add the truck and remove our trade in. While she was talking to them, Sung-Ho came out to get us and told Mike that he was ready for us. When he noticed that Susan was on the phone he went ballistic on Mike and yelled at him. “I told you to keep them off the xxxxing phone!” “You do this every xxxxing time!” “Get them in here!” Mike came out and very politely asked if they (insurance company) could call us back. He was definitely embarrassed and ashamed that we had heard such an interaction. My wife cut the call short telling them that she would call back later. As she stood up she looked at me with disbelief and asked, ”Did I just hear that?” I said yes and that I would just like to leave. I handed her my key to our car and told her to wait outside. She told Mike that we would not do business with a man who treated another person the way that Sung-Ho was treating Mike. I told Mike to get me the other key to our car and I sent my wife out to our car to wait for me. Mike apologized and was trying to smooth this over but I was having none of it. I told him to get me my key and he was not argumentative about it at all. I really appreciate that he did not try to pressure us into staying. He is a credit to your company for his ability to keep his cool and recognize when the situation cannot be turned around. When Mike brought my key out he apologized and shook my hand. I told him that if we ever returned it would only be if we were able to close the deal without Sung-Ho Lee. Sung-Ho Lee is a disgrace to your company and should never be allowed to be in charge of anyone. He insulted Mike by implying that he failed to keep us off the phone. Mr. Lee needs to understand that I pay this phone bill and he has no right to tell anyone to keep me or my wife off of our phones. Especially when the information we were trying to get directly effects the long-term cost of owning the vehicle we were trying to buy from your dealership. Mr. Lee was out of line for that. His conduct towards Mike is reprehensible. Cursing at an employee should never be acceptable. The manner in which he did made my wife and I feel as though we were threatened. We offered multiple times to come back at a later time. There was no pressure from us for him to stay late or rush the financing. But he still made us feel as though we were inconveniencing him. On Saturday, November 11, 2017, Mike Saab called us back. He spoke to the manager, Josh. Josh had offered to complete the paperwork for us so that we would not have to deal with Mr. Lee. After mulling over the details of the financing offered we decided that it was not in our best interest at the current time to pursue this purchase. Mike has been wonderful and I appreciate the offer of assistance that Josh has extended. However, I would not wish for anyone to have to deal with Sung-Ho Lee if our experience with him is typical.

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Employees Worked With

Sung-Ho Lee
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Saab

November 06, 2017

"Employee Reconition"

- Ann Richardson

I will say this and I'm sorry I hadn't thought to do this in the past since *Cleon Skinner* became your Service Advisor. In my opinion he should be the *Service Manager*, after all that is what you are wanting from a satisfied customer. He customer relations and assistance is very professional, and very courteous. If there is a question that I may have about my vehicle the answer that he gives me I trust he knows what he's talking about, and won't just or hadn't just given me any answer. He has given me his honest opinion on the subject matter. If you must know he is a valued asset to the Mazda team on Jefferson Avenue in Newport News Virginia. This Employee Reconition also is for a gentleman by the name of *Andrew* not sure of his last name Sincerely Ms. A. Richardson CX-7 Mazda 2007

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Employees Worked With

Cleon Skinner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Andrew

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Authorized Parts Store
  • Television
Hyman Bros. Mazda, Newport News, VA, 23602