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Hyman Bros. Mazda

3.1

93 Lifetime Reviews

12602 Jefferson Avenue, Newport News, Virginia 23602
Call (757) 872-0512

Top Reviewed Employees

Cleon Skinner, Service Advisor, Hyman Bros. Mazda

Cleon Skinner

Service Advisor
4.3
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Thomas Dubois, Service Manager, Hyman Bros. Mazda

Thomas Dubois

Service Manager
4.2
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sung-Ho Lee, Finance Manager, Hyman Bros. Mazda

Sung-Ho Lee

Finance Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Eric Antonio, Sales & Leasing, Hyman Bros. Mazda

Eric Antonio

Sales & Leasing
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

June 28, 2018

"Hyman Bros made my car buying experience wonderful "

- Mhubbs003

The experience I had here was amazing! Eric, Sung-Ho, Thomas, and all of the staff were awesome! They weren't pushy and I never felt obligated to do anything or make a decision like most dealerships do even when I said I wanted a day to think about it before I made my decision to buy. From test driving to helping me get a better loan than my bank offered me, they helped every step of the way. They even gave me a rental when I was having something done to my car so I wasn't left without a vehicle. They were very friendly and polite, they made you feel like you were a part of the Hyman Brothers family. I highly recommend them to anyone who is trying to sell or buy a vehicle.

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Employees Worked With

Eric Antonio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Thomas Dubois
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sung-Ho Lee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

May 10, 2018

"They Made It Right"

- Mazda Drummer

I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noticed a small amount of oil on the garage floor after the car sat all night. I monitored it for a few days and it never totally went away but did get less. Not sure if I had a problem or not I called yesterday and talked to Cleon and he said to bring it right in. 25 minutes later my car was on the lift and after checking they realized when the oil filter had been changed some oil dripped on the top of the plastic cover under the engine compartment. After sitting for a while that little bit of oil would let gravity take its course and dripped down under the car. So I didn't have an oil leak, just a small amount of excess old oil from the oil change dripping off the plastic cover. It would be nice if every time we got service or goods from a company everything always turned out 100%. That isn't the world we live in. So I appreciate that they owned up to the problem being less than 100% cleanup after the oil change. The fact they got me right in and checked everything, determined the cause of the oil dripping, and cleaned off the plastic cover to eliminate the problem, put my mind at ease. My 3 year warranty will expire next month but I plan to continue using Hyman for my car servicing. I feel in this situation they did a great job of fixing a problem!

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Employees Worked With

Thomas Dubois
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cleon Skinner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

January 10, 2018

"Travel crisis "

- Drew

January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son and his family. They purchased our 2016 Mazda for us and we did not want to arrive at their place with a damaged car. Adding to our dilemma we arrived in Williamsburg/Newport News in the middle of a serious snowstorm. In spite of the hardship and difficulties caused by the storm (most businesses were closed) including the lack of staff Thomas’s staff ordered and installed our damaged mirror within two days. Not only did they replace the mirror but they checked our car to see that it was safe for our travel south as well as providing us with a free wash and vacuum. They were friendly, courteous and efficient. I highly recommend Thomas and this dealership.

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Employees Worked With

Thomas Dubois
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Authorized Parts Store
  • Television
Hyman Bros. Mazda, Newport News, VA, 23602