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Hyman Bros. Mazda - Service Center

3.8

15 Lifetime Service Reviews

12602 Jefferson Avenue, Newport News, Virginia 23602

15 Reviews of Hyman Brothers Mazda - Service Center

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May 10, 2018

"They Made It Right"

- Mazda Drummer

I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noticed a small amount of oil on the garage floor after the car sat all night. I monitored it for a few days and it never totally went away but did get less. Not sure if I had a problem or not I called yesterday and talked to Cleon and he said to bring it right in. 25 minutes later my car was on the lift and after checking they realized when the oil filter had been changed some oil dripped on the top of the plastic cover under the engine compartment. After sitting for a while that little bit of oil would let gravity take its course and dripped down under the car. So I didn't have an oil leak, just a small amount of excess old oil from the oil change dripping off the plastic cover. It would be nice if every time we got service or goods from a company everything always turned out 100%. That isn't the world we live in. So I appreciate that they owned up to the problem being less than 100% cleanup after the oil change. The fact they got me right in and checked everything, determined the cause of the oil dripping, and cleaned off the plastic cover to eliminate the problem, put my mind at ease. My 3 year warranty will expire next month but I plan to continue using Hyman for my car servicing. I feel in this situation they did a great job of fixing a problem!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Dubois
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cleon Skinner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 10, 2018

"Travel crisis "

- Drew

January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son and his family. They purchased our 2016 Mazda for us and we did not want to arrive at their place with a damaged car. Adding to our dilemma we arrived in Williamsburg/Newport News in the middle of a serious snowstorm. In spite of the hardship and difficulties caused by the storm (most businesses were closed) including the lack of staff Thomas’s staff ordered and installed our damaged mirror within two days. Not only did they replace the mirror but they checked our car to see that it was safe for our travel south as well as providing us with a free wash and vacuum. They were friendly, courteous and efficient. I highly recommend Thomas and this dealership.

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Recommend Dealer
Yes
Employees Worked With
Thomas Dubois
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 06, 2017

"Employee Reconition"

- Ann Richardson

I will say this and I'm sorry I hadn't thought to do this in the past since *Cleon Skinner* became your Service Advisor. In my opinion he should be the *Service Manager*, after all that is what you are wanting from a satisfied customer. He customer relations and assistance is very professional, and very courteous. If there is a question that I may have about my vehicle the answer that he gives me I trust he knows what he's talking about, and won't just or hadn't just given me any answer. He has given me his honest opinion on the subject matter. If you must know he is a valued asset to the Mazda team on Jefferson Avenue in Newport News Virginia. This Employee Reconition also is for a gentleman by the name of *Andrew* not sure of his last name Sincerely Ms. A. Richardson CX-7 Mazda 2007

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Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Andrew
November 03, 2017

"Great service!!"

- 187bnp

Great service, and great dealership. Bought my mazda 6 gt at this dealership at the best price I could get from any dealership in the tidewater area. And since then the service dept has been 100% responsive and professional. They are the best. Of specific mention are Cleon Skinner in the service dept, and Thomas the service mgr. Great technical knowledge and matching customer service. Totally on my side in any issue...complete trust and confidence in them.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Dubois
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cleon Skinner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 18, 2017

"Outstanding service--as always!"

- rt61

I have always gotten great service from Hyman Bros for my 2010 Mazda 5. However, I want to make special mention of the service manager, Cleon. He is all about service. He kept me informed through the process, and I really feel he cared about me and the service he provided. Thank you!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 09, 2017

"My first and last service here"

- shuttermom3

I was very disappointed after my recent service at this dealership. I bought my car from them just over a year ago and to keep it simple, the transmission needed to be replaced, under warranty. The service to replace the transmission took over 2 weeks. Now realize I am not an unreasonable individual, I know my car was not the only vehicle in that shop and they have to juggle sometimes to get cars in and out. I'm ok with that. I had a brand new loaner and I was not suffering. However, this is my issue. When a person goes to a dealership and purchases a car, they deal with that salesman for at most, a day or two. You go for a couple of test drives, debate a color, fret over a price, sweat over financing, get carpal tunnel signing the paperwork and you're done with the office staff. Now comes the maintenance, which can be multiple times a year with oil changes and tires, inspections and etc. The service team are the ones that make or break a relationship with a dealership and possibly a brand. They broke me here. I absolutely HATE being lied to. Be honest with me and let me deal with it, don't give me the runaround, which is what these guys thrive at. Thomas would say one thing and Cleon another. In one day I had one call that said the transmission was on the truck and en route and in the same day the other one called to say it was not on the truck. Maybe next week. 3 times they told me it was on the truck and then "Sorry Mrs. Mount, that was an engine." Or my personal favorite, "It was on the truck but they were grounded due to snow." This was said to me AFTER telling me the car would be ready in 2 days. So 2 weeks and one day later, the car was ready, I was perterbed but happy to have it back, and went home. Fast forward a day or two to a puddle in my driveway. My husband calls to say the car is leaking and Thomas says "It's impossible. Can't be the transmission, it's completely sealed, there is nowhere for the fluid to leak from." FYI Thomas, if there is a way to put fluid in and flush it out, it's not fully sealed. Evidently they washed the undercarriage and that was what my husband was seeing. Over the course of another day the puddle is bigger and I call, talking to Cleon, who says exactly what Thomas said, almost verbatim, but with a laugh. He cut me off and I hung up. I should have taken it back, but I had faith in these men that do nothing all day but work on Mazda cars. Fast forward about 3-4 days. I go to work, it's pitch black and I do not notice the massive puddle under my car. I measured it. 42 inches wide by 60 inches long. It was pretty big. My husband gets in his car, drives to Williamsburg, gets my car and takes it to the dealership. Cleon wants to know if we're towing it in. Nope. This is a Saturday. No I do not even almost expect them to look at it that day. So Monday I call around 4pm and I'm told by Cleon that the car hasn't been looked at yet. Ok, I say, do you know what the leak is? No, they don't. That's all he says. I am a little upset at this point so I take a deep breath and he says, and I am quoting this part "We'll call you with an update Mrs. Mount, you know how this works." No I don't So Tuesday at 11am I have had enough and call to speak to a manager. At this point I find out that Thomas is the service manager. The same guy that told us it was "impossible" for the transmission to be leaking. End of discussion. I ask for another manager and get Josh. Josh sold us our car and when I realized it was him, I was grateful that now someone would tell me what was going on. 10 minutes later I get a call from Thomas apologizing for not getting back to me sooner, the car should have been looked at the day before, blah blah blah. Ok Thomas, what's wrong with the car? Evidently the transmission we were given was brand new, not refurbished AND it was an upgraded unit. He says this as though I should be grateful. My car had less than 30,000 miles on it. It had better be new. The clips they used were not the correct clips and the transmission was blowing fluid everywhere. Easy enough. They clean the undercarriage, find the leak and fix it. Fast forward one day. The car is not leaking as of right now. I'm driving IN TRAFFIC with my husband in the car about 3 hours after picking it up and I yell and point at the dash as the RPMs shoot up to a 6 while I'm in steady paced traffic at just under 60 miles per hour. Are you kidding me?

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Recommend Dealer
No
Employees Worked With
Thomas Dubois
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cleon Skinner
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 06, 2017

"Poorest Dealership"

- UVA Man

I had my miata top repaired there for $460. It broke after 3 uses. Hyman dealership refused to refund my money, In fact, Hyman then gave me a $3700 quote to repair top (again). I had it repaired at Hampton Chevy/Mazda for $470. Avoid this dealership. Look for yourself. Look at their Better Business complaints as well. No one is ever at Hyman for a car repair while Hampton is full with customers. Plus the average price on the new mazdas at Hyman are about $1200 more than at Hampton (I compared CX-5s and CX-3s and MX5s). And Hyman is HORRIBLE for customer service and their word is meaningless. The poorest dealership I have ever encountered in 50 years of buying cars.

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Recommend Dealer
No
Employees Worked With
General manger.. A Mr. Skiba
August 11, 2016

"Avoid this dealership!"

- bruceclergy

Any service job this place did on my mazda was faulty. The last job they failed on they did not even contact me after 3 weeks of dropping off my vehicle.Then Hyman would not refund my money. The staff did not know their job titles even (appears they change positions with regularity there) and give out conflicting pricing info depending on whom you reach. Also Hampton Chevrolet/Mazda and Priority Mazda in Norfolk both sell new Mazdas at pricing averaging $2300 LESS per vehicle (my calculations) than Hymen. And both Hampton and Priority have good service departments! Again..avoid Hyman..especially the General Manager and Service Manager...a total loser in all aspects of good customer service.

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Recommend Dealer
No
Employees Worked With
Matthew Dubois, Josh Howard
Aug 11, 2016 -

Hyman Bros. Mazda responded

Mr. Labar, I am disappointed that we were not able to live up to your expectations here at Hyman Bros. Mazda. I am also disappointed that you omitted some key facts in your claims, most notably that we were the party that initially offered to refund you the money that you spent during your previous visit, since our repair to your ill-maintained convertible top did not hold, and that you declined that offer, all while screaming and berating us over the phone. You demanded that we replace your top and free of charge or that we would be hearing from your lawyer. At that time, we withdrew our offer to refund your monies, made your vehicle available for immediate pick-up, and awaited contact from your attorney of choice - and will continue to wait for that contact in whatever form it may be. Lastly, your other claims regarding our new vehicle pricing seem to have little, if any, merit or relevance; especially in this context. Our true Hyman Bros. Mazda Customers know and understand that we bend over backwards for them, and we will continuously do so. Any past, present, or potential customers that have questions or concerns about this instance, or any of our policies or procedures, I can only urge you to call, email, or stop by. We'll be happy to help in any way that we can. Respectfully, Huddy Skiba General Manager

July 15, 2015

"AMAZING IM SO HAPPY"

- myeternalsin

I unfortunately didn't buy my made from this dealership but If could go back in time I would. I made the mistake of listening to the radio and going to Hall Mazda on Holland Rd, and the amount of regret I have for haunts that me every time I start my car. But that's besides the point; more to the point, I want to say that I have been to this dealership twice, once while looking for a different car, and a second time to get my GPS unit installed. I got a fantastic deal and the people who helped me were absolutely fantastic! I am stuck with my car (at least for a the time being) and it's not that disappointed with my car or anything (Don't get me wrong, I LOVE MY CX-5 <3) But I feel I'm more upset with the price I paid at Hall Mazda and that I hadn't done all my homework before buying. They say hindsight is 20/20 and they are absolutely right, but I digress. The quality work they did when they installed my GPS was flawless, it was a very quick service taking about an hour (I was in a line) and I was on my way. Thank you so much again and I highly, highly highly recommend this dealership. I will be (and have been) recommending this dealership to so many new car buyers and family members and I will never return to Hall again.

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Recommend Dealer
Yes
Employees Worked With
James Copeland, Pete Novak, Josh Howard
January 21, 2014

"Had a slight glitch (missed an item during service) which..."

- Smithfield23430

Had a slight glitch (missed an item during service) which they fixed in moments with apologies when I pointed it out. Other than that, great service by great people at a fair price.

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Recommend Dealer
Yes
Employees Worked With
Chris, and Cleon
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