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Southern Mazda Newport News - Service Center

Newport News, VA

4.6
66 Reviews

66 Reviews of Southern Mazda Newport News - Service Center

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April 24, 2024

It seemed to me this was a thorough appointment to address inspection of my Mazda More

by robertoreilly567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 25, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 23, 2024

I am pleased that you don't have to wait for an appointment. The personnel is always pleasant and friendly and ensure you know of any finding. More

by stlw8tn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept supervisor
Apr 24, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 21, 2024

Got there early at 1230 for 1:00 appt for oil change/inspection. Got right in but didn’t get out until 3:00.. they forgot to do inspection so had to wait longer than usual More

by aposblkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guy that receives the cars in garage. Don’t know his name but excellent
Apr 24, 2024 -

Southern Mazda Newport News responded

"Aposblkman" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 14, 2024

On name #3 since I purchased my car but still great in the service department. More

by krsnipes115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 15, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 14, 2024

I visited this dealership twice at this location from the Chesapeake Va and it was worth the distance. I was at this location by way of a recall for my Mazda Pickup in which on first visit I received my insp More

by LEVAR FREEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name unknown
Apr 15, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 10, 2024

Service department does not have working phone #. Will not return calls? Repair made on power steering after waiting a week is still not right. Now steering column vibrates. Spoke to receptionist but More

by elshanko1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 10, 2024 -

Southern Mazda Newport News responded

"Elshanko1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 08, 2024

Cleon was amazing and a great communicatiotor. He keep in the loop the whole time. More

by ullmanst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon
Apr 10, 2024 -

Southern Mazda Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 05, 2024

Very attentive and willing to work with you. Very nice and always smiling. Will recommend the dealership. More

by BROWNDOG1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Southern Mazda Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 03, 2024

Cleon is absolutely the BEST! He listens attentively and accommodates you whenever he can. He is awesome to work towards getting your car completed in a timely manner. Been a Maz More

by RFOX6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon, service dept.
Apr 04, 2024 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 31, 2024

Cleon is friendly, and professional . He always welcomes us. He is the reason we have bought 2 cars from the dealership. He is also the reason all service is done there More

by murrayjudy52
Recommend Dealer
Yes
Employees Worked With
Servive manager Cleon Skinner
Apr 04, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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