Orlando Cruz

Joshua was a very upfront and honest young man. I was impressed by his ability to gracefully flow in and out of conversations and still be on top of all the questions and answers of the car buying I was impressed by his ability to gracefully flow in and out of conversations and still be on top of all the questions and answers of the car buying process. Also ladies, he realizes that we know more about cars than one would think. No dumbing down from this man. Yes, cookies will be made and brought to him on my Enola's bday. Proud owner of a 2024 Mazda CX-30!! More

Helpful 0

Report | Print

Very attentive and willing to work with you. Very nice and always smiling. Will recommend the dealership. Very nice and always smiling. Will recommend the dealership. More

by BROWNDOG1999 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service center and great sales team! Great service center and great sales team! Looking forward to a great relationship over the years! Great service center and great sales team! Looking forward to a great relationship over the years! More

by Ivmendoza Verified Customer Verified Customer

Helpful 0

Report | Print

My experience could not have been any better nor could it have gone any smoother. Cierra, Orland, Ronnie, and Kaeyln were all so very helpful. Especially Cierra. I highly recommend Southern Mazda Newport New have gone any smoother. Cierra, Orland, Ronnie, and Kaeyln were all so very helpful. Especially Cierra. I highly recommend Southern Mazda Newport News to anyone and everyone thinking about purchasing a new car. More

by gozorakgogo Verified Customer Verified Customer

Helpful 0

Report | Print

knowledgeable courteous staff and reasonable negotiations. very quick and efficient financing and explanation of options for long term insurance. Great experience overall. negotiations. very quick and efficient financing and explanation of options for long term insurance. Great experience overall. More

by mchenry.bill Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone is friendly and helpful in a very professional way. I have received great service each time I visit. Love my Mazda way. I have received great service each time I visit. Love my Mazda More

by Debbie G Verified Customer Verified Customer

Helpful 0

Report | Print

Words can not explain how well thee employees dealership are here. Just awesome. Fantastic. People’s person. are here. Just awesome. Fantastic. People’s person. More

by Akilahheard15 Verified Customer Verified Customer

Helpful 0

Report | Print

If you’re planning on purchasing a vehicle from Winners Circle Mazda, please read this review before doing so and be aware. We bought a Mazda CX-5 from them on August 2nd. The first two weeks were fine an Circle Mazda, please read this review before doing so and be aware. We bought a Mazda CX-5 from them on August 2nd. The first two weeks were fine and dandy, until the dash was flashing warning lights about the break system malfunctioning, camera system malfunctioning, and one other malfunctioning light I honestly don’t remember what it even was. The warnings disabled all of the “smart” features in the car. It took us a week to get it into service for an appointment. On the day of our scheduled appointment, I got a phone call saying they weren’t able to do the repair that day and that we would need to drop it off and get a loaner until the next day when it was supposed to be fixed. My husband dropped the car off and got the loaner, this loaner absolutely REEKED of cigarettes and we have two young kids that were coughing in the back seat. The day we were supposed to be picking up our vehicle, I get another call saying they thought it was the battery, so they replaced it, and it wound up not being the problem. They ordered the part for the car that apparently it needs, and was told it could take 2 weeks to 6 MONTHS to come in because it’s on back order. We were told we could come pick up the vehicle until the part comes in. We said absolutely not. We did not just purchase a brand new car for malfunctioning lights to be on when we’re driving our two children around in that car. At that point you’re talking about my kids safety and obviously they didn’t care about it. Anyways, my husband went to return the cigarette smelling loaner and to potentially talk about upgrading so we didn’t have to worry about the issues with the one we already purchased. We were told that not even a month after our purchase, we would be in negative equity at $4k. Everyone knows when you drive a car off of a lot it loses equity, but for god’s sake we can’t even drive our vehicle we just paid top dollar for. We just traded in a Honda Pilot with absolutely no negative equity and we can’t even drive our new vehicle for who knows how long, so my husband and the GM got into it in the dealership about it. He was extremely unprofessional about the whole situation and did not care at all about our inconvenience. We asked for another loaner while we wait for our vehicle to be done in service and he acted like it was a huge inconvenience to him. He was not happy about accommodating a different vehicle to us and was more than mad we wouldn’t take the smoked out vehicle to drive our two kids around in. We were told we had to return that vehicle the next day. We had to go pick up a different vehicle and this time they gave us tags that were good for a week. So at this point we’re on our 3rd loaner vehicle. We were told yesterday that we may have to take the 3rd loaner vehicle we’re in back in a few days because they were going to sell it. So if that’s the case, we will be on our 4th loaner while our brand new vehicle sits on their lot. I looked at Orlando, the sales manager, with tears in my eyes saying my biggest regret so far in my life was ever getting rid of my Pilot and giving them business after everything we have been put through. The amount of times we have had to go up there, the amount of gas we have had to put into loaner vehicles that were on E just to have to return them the next day and repeat putting gas into them, the amount of stress and headache this place has caused me has taken a huge toll on me. To say the least it has traumatized me and my family. Our sales guy Harvey did everything he could. He’s a phenomenal guy. So this is not on him. He’s fully aware of how we were treated. Please be careful when purchasing with them and read over all of the numbers/fees VERY carefully. And if you buy a vehicle that needs to be fixed not even a month after purchase, just know they will do everything to NOT accommodate you. At the end of the day, all I have to say is shame on this dealership, do better, and I hope if anything you learn the meaning of customer satisfaction and how important it is. Because we are far from satisfied after dealing with this headache for over a week now, still under a month after purchase. More

Helpful 0

Report | Print

Toney did an amazing job of finding us the right car at the right price, but beyond that he took the time to walk us through all of the features of the car and how to adjust them to our preferences before the right price, but beyond that he took the time to walk us through all of the features of the car and how to adjust them to our preferences before we left. We definitely look forward to working with Toney again the next time we're car shopping. More

Helpful 0

Report | Print

This is the 2nd SUV I have bought here and things worked very smoothly. Everyone was very excited with me to do a trade in. very smoothly. Everyone was very excited with me to do a trade in. More

Helpful 0

Report | Print