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Orlando Cruz
Orlando Cruz
Sales & Leasing Manager
Southern Mazda Newport News
12602 Jefferson Ave
Newport News, VA 23602
92 Reviews
Dealership Experience
9 yrs, 11 mos
Specialties & Trainings
Mazda Sales Certified
92 Reviews
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92 Reviews of Orlando Cruz
June 27, 2026
Second bad experience after years of good service. I dropped off car in morning for servicing ( oil change) before opening. I received a text stating additional work needed to be done. After respondin I dropped off car in morning for servicing ( oil change) before opening. I received a text stating additional work needed to be done. After responding to the text as instructed twice there was no response. I called multiple times and no one answered phone until lunch when answering service was responsible for calls. Was not able to speak to anyone regarding issues with my car. Picked up at end of day and staff was unable to answer questions regarding problems found and I am unsure oil was even changed. I will never return. I used to use dealership for convenience, however, service is unfortunately non- existent. Mazda is a great car manufacturer but I will not use southern Mazda of Newport News again. More
by JA
Verified CustomerOther Employees Tagged: Stephen Fletcher, Anton Smith, Dominic Bennett, Byron Reese, Gabrielle Wylie
May 08, 2026
Service work has always been good, but communicating with Service Dept is a nightmare experience. Service Dept is a nightmare experience. More
by redwillow1998
Other Employees Tagged: Stephen Fletcher, Anton Smith, Dominic Bennett, Byron Reese
January 18, 2026
Very wonderful dealership would recommend to anyone. Ask questions they can answer it .Point you right direction. Ask questions they can answer it .Point you right direction. More
by eritongriff
Other Employees Tagged: Toney Richards
December 21, 2025
Everyone is very professional and knowledgeable! Great service! would not take my car anywhere else! Great service! would not take my car anywhere else! More
by marietboyd1956
Other Employees Tagged: Toney Richards
November 30, 2025
The people at dealership are knowledgeable patient and make you feel you matter. Service was tops. make you feel you matter. Service was tops. More
by SMITHJOYCELYNA
October 21, 2025
They helped me get the car I want. Even looked at other dealerships to make sure I got it Even looked at other dealerships to make sure I got it More
by VICTORIATBRANDON
October 19, 2025
The time spent at the service center was much longer than I anticipated. They also do not respond to text messages to the number they text you from telling you you can message about your vehicle. I anticipated. They also do not respond to text messages to the number they text you from telling you you can message about your vehicle. More
by colleen.tozier
September 22, 2025
The Service Center Staff promptly greeted me upon arrival verified services oil change/tire rotations: Staff also provided info requested for Key FOB replacement. (Easy Care) Provided updated statuses on CX verified services oil change/tire rotations: Staff also provided info requested for Key FOB replacement. (Easy Care) Provided updated statuses on CX-5. Services completed in a professional and timely manner. More
by marchellastevenson
September 13, 2025
Helpful , seem to know what they are talking about, straight forward, explained everything,friendly ,seem to like they job straight forward, explained everything,friendly ,seem to like they job More
by JAIMEDOWLING62
Other Employees Tagged: Toney Richards, Kaylyn Brakefield, Lauren Farless, Tiera (Selena) Sheppard, Cierra Roye, Joshua Green, Carlos Santiago, Stephen Fletcher, Anton Smith , Dakota
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