Hyundai Warner Robins

Alot has changed. Bought a new car 8 years ago was great. Terrible experience. I know inventory is low but went in Thursday spent 2 hours to not drive anything. Said t Bought a new car 8 years ago was great. Terrible experience. I know inventory is low but went in Thursday spent 2 hours to not drive anything. Said they can't get in the model I want Santa Cruz. So I told them I would look at a Tuscon. Said they had to get one on the lot. Salesman Called me the next day Friday and said they had one the color and everything I wanted when could I come in. Told him would be Saturday. Talked to salesman 2 more times. Salesman called me again Saturday morning saying suv was on lot when can I be there. Handled my business finally get there about 130 and I am told the car is not on the lot. I need to sign some papers saying I am going to buy it before they can bring it on the lot from Macon. I told them I wasn't signing anything that I haven't seen or driven and you told me it was on the lot waiting for me to drive. Then they told me I could drive the one on the lot they're all the same. I am not signing anything until I see what I'm suppose to be looking at. More

They have been under re-construction for at least six months. The service department can be difficult to deal with and are not appologic when it comes to how to even get into the bays. The service manage months. The service department can be difficult to deal with and are not appologic when it comes to how to even get into the bays. The service manager gets angry if you don't come in as they wish. I've been waiting for them to fix a defect in my 2021 Hyundai Santa Fe for months and was scheduled to have it completed today. When I arrived, on time, the necessary part was not ready and so now it may be another month before the issue is resolved. Once they were great now, and probably until construction is complete I would recommend staying away from this dealership and if I had know, would not have purchased from them. It's a disaster there and I'd suggest another Hyundai dealership for best buy and service. More

The people here is very rude, unpleasant, bad customer service, unprofessional, and frustrated for no reason! I recommend going to another dealer that take time with there customers! This place could use service, unprofessional, and frustrated for no reason! I recommend going to another dealer that take time with there customers! This place could use a lot of improvement especially management! More

They Have Terrible Customer Service. I RECOMMEND NOBODY GO TO THIS PLACE !!!!The manager is so rude And Will Just Stare At You ……This Dealership Just Want People Money !!! I RECOMMEND NOBODY GO TO THIS PLACE !!!!The manager is so rude And Will Just Stare At You ……This Dealership Just Want People Money !!! More

never received the info I requested! but that's ok purchasing from a private owner! I also see a better experience with dealerships in Columbus Ga at least some of them are willing to di but that's ok purchasing from a private owner! I also see a better experience with dealerships in Columbus Ga at least some of them are willing to discount fees instead of driving up a price that you could afford to one that you can't afford! I gave them 2 star only because I never spoke to anyone from the Hyundai store did have a good experience from the Fivestar CDJR store which they put me in contact with the Hyundai store because the vehicle in question was actually theirs and not the CDJR store's I then asked for the info again directly from the dealership and not through the search sites and still got no response. not the kind of service I have heard about the five star group generally the reports are good! I don't base all my decisions about a place on one bad event will check with the Five Star group again when next I am in need of a vehicle More

Just purchased my 2022 Palisade Calligraphy from Jeremy at Five Star Hyundai of Warner Robins while the car was in transit. What a great experience! I was trying to get the most popular exterior and inte at Five Star Hyundai of Warner Robins while the car was in transit. What a great experience! I was trying to get the most popular exterior and interior color combination they make so it was important that we both worked together to make it happen. Jeremy followed up with me every step of the way. It actually came in early and he notified me and sent pictures! Because it came in early, the wiring harness from the tow hitch they ordered did not make it on time for the hitch to be installed before delivery. It was supposed to come in 2 days later. It did come in and Jeremy let me know as soon as it arrived so I could plan my visit the next day to have it installed. I arrived the next day and they immediately began the installation. I stayed in the waiting room and spoke with every customer who came in. I asked them how long they had owned their car and what they thought of the dealership and service department. Everyone I asked said they had been customers for years, most had bought multiple vehicles from Five Star and they all said the service department was excellent! If you are looking to purchase a vehicle you owe it to yourself to visit this wonderful dealership. More

Been working for months with a salesman. When the car finally came available the salesman decided to tell me it's a $2500 market adjustment that he failed to tell me while we were working to get the car. finally came available the salesman decided to tell me it's a $2500 market adjustment that he failed to tell me while we were working to get the car. I refuse to overpay for a car because of greed! More

Worst experienece ever buying a car. Bought a 2016 Hyundai Tucson feom Jeremy Koone and within bot even a year, the car’s engine is completely gone. We were told it may be covered, but now we are out Hyundai Tucson feom Jeremy Koone and within bot even a year, the car’s engine is completely gone. We were told it may be covered, but now we are out of pocket thousands of dollars with no car. The car is in service at the dealership and we have recieved no correspondence from the dealership at all regarding its progress. This is an abosulte nightmare dealership. Don’t expect quality customer service either. Regardelss of the time of day you call service, you won’t get anyone on the phone, least of all Alvin. More

The service time was quicker than I expected. The Service Manager is friendly, courteous and greets you with a a smile. He has a great personality. Manager is friendly, courteous and greets you with a a smile. He has a great personality. More

Straight forward deal. No hidden cost and knowledgeable salesman. Pressure free environment and the dealership tries to understand your car needs and doesn't try to sell you what they want to sell. Very salesman. Pressure free environment and the dealership tries to understand your car needs and doesn't try to sell you what they want to sell. Very positive car buying experience. More