Hyundai of Anderson

Careless tech & spare tires I have been dealing with Hyundai of Anderson for about 5 years and for the most part have had very good service experience, however in August I took m I have been dealing with Hyundai of Anderson for about 5 years and for the most part have had very good service experience, however in August I took my 2016 Sonata in for service when it appeared to be having shifting problems. It was evaluated on a Friday morning, and I was told there was an electrical problem in the computer system and they would need to order a part. As I left in their rental car, the service manager told me that they would continue to check the car out, that the part would be ordered, but probably would not arrive before the following Monday or Tuesday. He said once they replaced the part he would like to keep the car a day or 2 to drive it and make sure all was well. By the following Thursday I had heard nothing, so I called. I was told that the part had not come in but they would call me with updates. Because the license plate on the rental car they gave me had expired, they called me and asked me to bring the car back to get a new license plate. I did that on Friday before Labor Day. They told me then that the part had just come in that morning, and that they would try to get it on the car that day. He said I would probably be able to get the car back on Monday. When I reminded him that Monday was a holiday, he said probably on Tuesday. Finally on Wednesday morning they called to tell me I could pick up my car. I went in late that morning and drove the car from the dealership to Sam's Club on my way home. When I went to load my purchases in the trunk, I discovered a large "foreign object" on the floor of the trunk. I drove back to the dealership and asked the service manager to identify it for me. As it turned out, the technician who replaced the part on my car had put the shield from under the car in the trunk while he worked on the part. He completed the replacement but forgot to replace the shield. He came out and told me that as soon as he washed his hands he would put the shield back and "It will just take a second." 20 or 25 minutes later I finally was able to take my car. Had I not stopped to do some shopping, I would have had to drive back to Anderson from Due West (about 25 miles one way) to have that piece put back on the car! I did get apologies from both the technician and the service manager, but this seemed to me to be carelessness on the part of the technician. Also, I bought this car in July 2016, and since I had had no tire issues, did not discover until early August 2017 that there was no spare tire in the trunk! When I called the dealership to question this, I was told that Hyundai no longer put spare tires in this model! This to me is ridiculous! What if a woman driver or a man with physical problem gets caught on a less-traveled roadway with a flat? Not all of us can afford to join AAA or other road service agencies, and even if we could, not all of us have cell phones to call for help. In the area where I live there are areas where there is no cell phone service. Hyundai should be held responsible for incidents that could happen when there is not a spare in the car! More

Great Service I contacted Hyundai of Anderson via the internet expressing my needs and wants for a new vehicle and within 5 minutes I received a call from James Spe I contacted Hyundai of Anderson via the internet expressing my needs and wants for a new vehicle and within 5 minutes I received a call from James Speakman. He listened to what I wanted and had some selections ready when we came in the next day, making the selection and sale so easy! He was fantastic! This is the second vehicle I have purchased from Hyundai of Anderson and I would highly recommend them. More

Service representative is always very courteous. Appointment was on time and Scott kept me updated while I waited. I liked the convenience of booking my representative is always very courteous. Appointment was on time and Scott kept me updated while I waited. I liked the convenience of booking my appointment online. More

Easy to deal with Quick and easy to get in and out. Great sales people no pressure on the sale. Clean and well location. Great selection on the lot. Quick and easy to get in and out. Great sales people no pressure on the sale. Clean and well location. Great selection on the lot. More

Great People Great Service Didnt think I could get out of my car I hated and purchase another one in the same day. Our salesperson James Speakman really made it a seamless proce Didnt think I could get out of my car I hated and purchase another one in the same day. Our salesperson James Speakman really made it a seamless process. We would recommend him to anyone nervous or unsure about car buying he will really take care of you. The staff is amazing and really fought to get a deal I could work with. More

Great people. Great place to do business. I needed to buy a car quickly. Hyundi of Anderson made it simple. No hassle. And did it with a smile. Deanna and Cynthia rock! I needed to buy a car quickly. Hyundi of Anderson made it simple. No hassle. And did it with a smile. Deanna and Cynthia rock! More

Great people! Fast and efficient! I found a car on their website that I was interested in. Contact was fast and efficient. The sales process was low key and friendly. The finance proce I found a car on their website that I was interested in. Contact was fast and efficient. The sales process was low key and friendly. The finance process was very simple, quick and pleasant. I highly recommend this dealer. They even brought the vehicle to my home an hour away! Great job Hyundai of Anderson! More

Great service, great deal I was extremely pleased the way this dealership treated us. The salesman Sean understood what we wanted, what terms and payment we needed. This deal I was extremely pleased the way this dealership treated us. The salesman Sean understood what we wanted, what terms and payment we needed. This dealership made it happen and didn't spend hours upon hours to do it. I think the whole process took about 2 hours. The best part was there was no BS to deal with. Straight and to the point. Thank you and I love my newer vehicle(2013 Ford Festiva). I'm very pleased! More

Our new Tucson We had a wonderful experience from the minute we arrived until our departure. We received the exact model and everything else we requested. Especially We had a wonderful experience from the minute we arrived until our departure. We received the exact model and everything else we requested. Especially the leather seats. We are really happy with our new car. More

A Pleasure! My experience at Hyundai of Anderson was wonderful. I had No intention of puchasing, the day I visited the dealer. Sean Robinson allowed me to test dr My experience at Hyundai of Anderson was wonderful. I had No intention of puchasing, the day I visited the dealer. Sean Robinson allowed me to test drive the vehicles I had interest in, with No pressure, which i really liked, and he was very helpful and informative. I got the feeling he was truly on my side, and I got a great deal, that I could not pass up. Not only was I impressed, he also impressed my Father, which is not an easy task. Keep in mind, I am going from a 1996 Ford Taurus to 2017 Hyundai, so I was quite overwhelmed but the high tech aspect of a New Car. When I picked my car up, Sean made sure I knew what tech features the car has, and how to navigate the screens and features. He also offered to answer any questions that came up after I left, which gave me peace of mind that if I had a problem, there is someone I could talk to. On the same visit, I also had the pleasure of working with and meeting Cynthia Owens and Andrew. It was very refreshing to have someone explain things in a way that I could understand, and once again my Dad and i where impressed. I have been needing a new car for A Long Time, but have been avoiding shopping, because I did not want the hassle. I regret not shopping at Hyundai a long time ago because there was NO HASSLE at all. It really was a very nice experience and I want to THANK YOU. Oh, and I will be recommending you to anyone I know that needs a car. Thanks again, Michelle Horton More