Hyundai of Asheville - Service Center

I already did...poor customer service and repair department Not reliable... Not professional. Hasn't made a bad experience better. Seem to not care... Please see additional comments made previously in survey Not reliable... Not professional. Hasn't made a bad experience better. Seem to not care... Please see additional comments made previously in survey. Charged for repair. Car wasn't repaired. No apology... No let's make this right Unreturned phone call email to Forest... I was supposed to hear from Will this week... Nope... Less.than.imoressed. I brought my car to the dealership for expertise in diagnosing ac problem. I got a $400 bill unreosired car and some excuses without phonecall until I contacted corporate .. Nuff said ? Lol More

Poor customer service by the service department I purchased a 2013 Hyundai Elantra GLS in 2014. I was told I would assume the remainder of the 10 year 100,000 mile warranty at the time of my purcha I purchased a 2013 Hyundai Elantra GLS in 2014. I was told I would assume the remainder of the 10 year 100,000 mile warranty at the time of my purchase. This car had approximately 13,000 miles when purchased. Last summer, I began to notice that the doors and windows had some type of cheap automotive tape around them, rather than plastic molding, like most cars. This tape was beginning to crack and peel. I called and talked with the servive manager. The manager told me to bring the car in and they would remove the old tape and replace it for free under my current warranty. I scheduled a servive appointment for that week. Unfortunately, I was bitten by a tick, became critically ill, and had to be hospitalized most of that year. I called the service department today and spoke with a person named Will, who identified himself as a service manager. Will was rude, speaking over me and making comments like "my people do not work for free". I explained to him that the service manager last summer had told me this would be covered under my original warranty. Will states the tape is only covered for 5 years, not 10, and it would cost approximately $500 for them to remove and replace this cheap tape. I explained to Will that I understood this was covered under my 10 year/10,000 mile warranty and that my car only has 25,000 miles on it. I asked to speak with the general manager, but was told he was at lunch. I asked he return my call. It has been 2 hours and I have not heard from the GM yet. Will asked me if I wanted him to schedule my oil change and tire rotation. I told him no and I will get my car serviced elsewhere. Will also stated to me that it is not his responsibility to tell me when my warranties are expiring. Very, very poor customer service and this person needs some training on how to interact with customers appropriately. Because of thos experience, I will not be returning to this dealership. My car mostly sat untouched this past yeR and only has 25,000 miles. You would think a dealership would stand behind a certfied preowned vehicle with such low mileage. More

Excellent experience! Theses guys are fantastic. Had a excellent experience at Hyundai of Asheville. Very helpful and kind. Everything worked out perfect. If you are in the market for a new car plea Had a excellent experience at Hyundai of Asheville. Very helpful and kind. Everything worked out perfect. If you are in the market for a new car please go see theses guys. You will not be disappointed at all!!!! More

DO NOT BUY FROM THIS DEALERSHIP I bought a 2011 Hyundia from this dealership and Did the required maintenance. I have reported problems with the motor numerous times and was advised I bought a 2011 Hyundia from this dealership and Did the required maintenance. I have reported problems with the motor numerous times and was advised to loosen my gas cap it was just vacuum locked. So now I need a new motor, still under warranty and at first they lied and said the motor wasn’t under warranty and when I found out differently the service manager, Will Kuhn was very disrespectful and very hateful. These people are not respectful of the female customers, I don’t really think they respect anyone after the contract is signed. I have read and saw responses to my ordeal and I am not the first person this has happened to. They refused to fix my car even after the National Highway Safety Adminstration made the company do a recall due to debris stopping up the oil galleries and causing engine failure. GET THAT WARRANTY SIGNED IN BLOOD and it still might be worthless.. More

Forrest Smith is the best service manager ever! I am a frequent customer of the service department at Hyundai of Asheville, and Forrest Smith is by far the best service manager I've ever dealt with. I am a frequent customer of the service department at Hyundai of Asheville, and Forrest Smith is by far the best service manager I've ever dealt with. My previous experiences with automobile dealer service departments have been about as pleasurable as root canals, but Mr. Smith and the entire service department at Hyundai of Asheville go above and beyond to ensure that I am a satisfied customer. I just had a major repair done on my car, and I can recommend the service department at Hyundai of Asheville without hesitation. That's because of people like Forrest Smith, shop foreman Daniel Miller, and service writer Heidi Tucker. I would give them 10 stars if I could. More

Thumbs up!! Thanks Heidi Tucker for making my dealership experience pleasant! I've dealt with a lot of dealership folks and you are one I will come back and deal Thanks Heidi Tucker for making my dealership experience pleasant! I've dealt with a lot of dealership folks and you are one I will come back and deal with. More

Great job! Heidi Ticker provides great, personalized service! She is pleasant, knowledgeable and professional. I encourage you to visit this dealership for frie Heidi Ticker provides great, personalized service! She is pleasant, knowledgeable and professional. I encourage you to visit this dealership for friendly, personalized service. Service after purchase is very important. More

Just got new tires We bought my husband car there. The entire service was amazing. I even go back to take care of my car.. When we replace our Toyota we will be here. We bought my husband car there. The entire service was amazing. I even go back to take care of my car.. When we replace our Toyota we will be here. More

My first brand new car. I bought my 2016 Hyundai Elantra a few weeks ago and I am very satisfied with the service I was given at the dealership. I worked with Darion Burgess I bought my 2016 Hyundai Elantra a few weeks ago and I am very satisfied with the service I was given at the dealership. I worked with Darion Burgess who did his very best to make sure I was satisfied and he got me out and finished as soon as possible since I had originally just come for an oil change. More

Poor poor customer service Bought a sonata for my gf. A 2011. Withing 2 months the battery died and had to replace a starter. Battery died in the middle.of the night at the beac Bought a sonata for my gf. A 2011. Withing 2 months the battery died and had to replace a starter. Battery died in the middle.of the night at the beach. Had it towed back to rental house. Not day called hyundai of asheville. They said they would reimburse me for the battery when I got back as it was literally just days after the purchase. They refused to when I got back. The manager who i beleieve is an owner got upset because i called him out on his poor business intellect a d customer service. Had some noises coming from the motor and ac. Dropped it off. They couldn't figure out the problem so they told me it was fine. Asked to talk to manager but he was still pouting over the last conversation we had and wouldn't come out because he knew I wasn't dumb enough to buy into his bs. Took it to another hyundai dealership and they figured it out almost immediately. These guys are incompetent and far from honest. The Manger thinks he is pretty special bit I think it's because his dad is the owner. Just bought two new cars. One for me and one for work. Went to Jim barkley and they were absolutely amazing to work with More