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Forrest Smith
Forrest Smith at Hyundai of Asheville
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Forrest Smith

Service Manager

Hyundai of Asheville

860 Tunnel Road
Asheville, NC 28805

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7 Reviews
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7 Reviews

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7 Reviews of Forrest Smith

March 18, 2020

Dealership Rating
Employee Rating

"Great salesman Bobby but mngr does not stand by what was..."

- Robby.taylor

Great salesman Bobby but mngr does not stand by what was promised at purchase 30 day warranty not there my advice by Elsewhere Robert taylor

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Overall Experience
Recommend Dealer
No

Other Employees Tagged: Rick Anderson, Bobby Winkler, Kayla Hutchinson

November 15, 2019

Dealership Rating
Employee Rating

"Zacharia Baker"

- dianecast

Zach was great to work with. He understood my main reason for trading in my 2017 Tucson for a 2020 Tucson and worked with me to provide a fair price for my trade-in and purchase. I recommend Zach and the Asheville Hyundai dealership.

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Recommend Dealer
Yes

Other Employees Tagged: Rick Anderson, Zacharia Baker

October 25, 2019

Dealership Rating

"I already did...poor customer service and repair department "

- maryadoresshoess

Not reliable... Not professional. Hasn't made a bad experience better. Seem to not care... Please see additional comments made previously in survey. Charged for repair. Car wasn't repaired. No apology... No let's make this right Unreturned phone call email to Forest... I was supposed to hear from Will this week... Nope... Less.than.imoressed. I brought my car to the dealership for expertise in diagnosing ac problem. I got a $400 bill unreosired car and some excuses without phonecall until I contacted corporate .. Nuff said ? Lol

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Friendliness
Overall Experience
Recommend Dealer
No

Other Employees Tagged: Will Kuhn

May 17, 2019

Dealership Rating
Employee Rating

"Poor business ethics. "

- Knighlife

Employee quit and stole our extra key fob. They wouldn't stand behind their business and tried to charge us $315 for it. After buying two cars from them on one day the sunroof implodes on our ride home. They failed to inform us that at the time of our purchase their is a class action suit against Hyundai for imploding sunroofs. They failed to inform my daughter that she needed her tires rotated every 6-10,000 miles. Now because I gave them a bad review they called me and said that my business is no longer accepted. They are snakes and only interested in selling a car . They will not stand behind their product or their employees.

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Recommend Dealer
No

Other Employees Tagged: Billy Hill, Will Kuhn, Carl Plemmons, Zacharia Baker, Bobby Winkler, Ja'von Brown

April 24, 2018

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Employee Rating

"Forrest Smith is the best service manager ever!"

- waz

I am a frequent customer of the service department at Hyundai of Asheville, and Forrest Smith is by far the best service manager I've ever dealt with. My previous experiences with automobile dealer service departments have been about as pleasurable as root canals, but Mr. Smith and the entire service department at Hyundai of Asheville go above and beyond to ensure that I am a satisfied customer. I just had a major repair done on my car, and I can recommend the service department at Hyundai of Asheville without hesitation. That's because of people like Forrest Smith, shop foreman Daniel Miller, and service writer Heidi Tucker. I would give them 10 stars if I could.

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Recommend Dealer
Yes

Other Employees Tagged: Will Kuhn , Daniel Miller, Heidi Tucker

April 13, 2018

Dealership Rating
Employee Rating

"This place is amazing."

- jgudites

They (sales, finance, service, all) are thoughtful, helpful, knowledgeable, more than fair... all the things you wouldn't expect. I have been a customer for over 8 years and am grateful for the many years of great service.

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Recommend Dealer
Yes

Other Employees Tagged: Ryan Nazionale, Will Kuhn, Steve Mathis , Tiffany

March 02, 2017

Dealership Rating

"My review"

- chrisleigh32 Verified Customer

Definitely satisfied. Drew and Thomas took great care of me. Would highly recommend. Everyone there treats you like a family and goes above and beyond to make sure that you are taken care of.

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Recommend Dealer
Yes

Other Employees Tagged: Shannon Hudson

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