Hyundai of Central Florida

BUYER BEWARE - This dealership will take you for a financial ride to xxxx! We were scammed by the financial team into purchasing thousands of dollars of worthless coverage. They completely took advant financial ride to xxxx! We were scammed by the financial team into purchasing thousands of dollars of worthless coverage. They completely took advantage of me and my husband after separating us and using all the slimy tactics you can imagine. Within days of purchasing two vehicles from them and realizing the scam they pulled, we immediately went back to the dealership to cancel all of the add-on products. We were told they had to go through corporate and were given the run around for months. Then, they blamed covid and said Hyundai was behind in processing requests and we would have to wait a bit longer. We have been attempting to cancel and receive a refund for 9 MONTHS! They no longer take our calls and refuse to return our voicemails. Please beware of their schemes! Do not work with Joe Rossi or Mike Rush from finance!! Also, the sales manager, Dave Spradlin, is of no help either. We are working with corporate, and hoping they will rectify the situation. More

Great Experience, Great Service Was helped by Jill Burks. She met us as we walked in and was extremely friendly and helpful right from the start. She let us take the vehicle we were Was helped by Jill Burks. She met us as we walked in and was extremely friendly and helpful right from the start. She let us take the vehicle we were looking at for a spin on our own, which was great, especially with COVID-19 being a concern. Every question she had an answer to or she was more than willing to go find out the answer. Overall, very very happy with my purchase from this dealership. I don't feel like I overpaid for my car in the slightest - it is well worth the money so far. I've already recommended this dealership to a few people since I bought my car, which was just a few days ago. Two days after I bought the car there was some confusion with the paperwork so I texted Jill and she responded within a few minutes and cleared up all confusion on my end. I was beyond shocked by the customer service and how excellent it was from her. Great value, great salesperson, great experience. More

Why lie about trade price? Internet shopping is supposed to be easy. On line pricing for the Kona I was interested in - great. Eric asks me about my trade I give him the details Internet shopping is supposed to be easy. On line pricing for the Kona I was interested in - great. Eric asks me about my trade I give him the details and get a ball park figure that's in line with other dealers. So I stop in drive the Kona and they value my trade - at $3k less than I'd been quoted and $2500 less than another dealer who had given me a Sales Order after my visit. Total waste of everyone's time! More

Amazing sales person, Ron Thomas. Never left my side. Ron Thomas was fabulous. Honest, knowledgeable, fun and personable. Went through just about everything on the car. Would definitely go back there and Ron Thomas was fabulous. Honest, knowledgeable, fun and personable. Went through just about everything on the car. Would definitely go back there and buy another car! More

If zero stars were an option thats what would be chosen...after writing review of the car i was lied too about and was sold under not the most honest of stories..the sales manager sent me a response chosen...after writing review of the car i was lied too about and was sold under not the most honest of stories..the sales manager sent me a response to reach out to him to find a resolution...so when i get back to florida to deal with it..i call...was told he wasnt available..so they have some jr.salesman call me back who flat out says we will sell you something but i wouldnt get hardlt anything for my car back....learn from my mistake...Stay Away From this place. Period More

No integrity They did not like my review and gave me a harassing phone call from the service manager who promised to reimburse me half. It is now a month later an They did not like my review and gave me a harassing phone call from the service manager who promised to reimburse me half. It is now a month later and I Haven’t seen it yet. Called today and he tells me that he will give me $79. Towards my next service. Yeah right like I would back. Even the CEO said he would make sure that I got it. well i did just not in my bank. TheyLie Cheat Nd steal from the top down More

Lack of customer service RE: SIlver warranty- out $2,100! On 7/14/2019 we selected a used 2010 Lincoln MKZ from Hyundai of Central Florida, mainly because it was one that offered a "Silver" 50/50 warranty for On 7/14/2019 we selected a used 2010 Lincoln MKZ from Hyundai of Central Florida, mainly because it was one that offered a "Silver" 50/50 warranty for 60 days. As we live about 2 hours from the dealership, this gave me more confidence in getting a vehicle we wouldn't have to worry too much about repair-wise for the covered components. The next day I went to pair my phone and found it could not connect to the system, so I took it to a local Ford dealership to have it looked over. I paid for this repair out of pocket ($700+ for a new SYNC module install) as this wasn't on the covered items list. This was far from ideal but I have no real issues here, it is part of buying used sometimes. However, while having it looked over I was also told that the intermittent a/c operation was caused by a major issue that needed a costly repair. This is listed as a covered item in the written warranty. We tried MANY times to contact Hyundai of Central Florida about getting this repaired under the 50/50 warranty- we wanted to find out if there was any dealerships closer to our location where we could have the repairs done under the 50/50 agreement instead of making multiple trips across the state to the nearest Mullinax Ford (a 2+ hour drive each way), but we were obviously willing to make that drive if we had to. After a day or two even our service rep at the local Ford dealership where it was looked at tried unsuccessfully MANY more times to get in touch with someone there who could help with the warranty questions with no success- each time we were all just told the person who deals with warranty issues was "on vacation" and Hyundai of Central Florida would not even inform any of us when he would be expected back. We all also had zero success trying to get in touch with a manager or anyone else who would help us or even get us started with the process of getting our vehicle repaired under the warranty at any of their approved locations. This continued for a full week with no response from anyone at Hyundai of Central Florida, despite numerous calls and messages from us and our local Ford service rep. We finally had to give up trying to get any help from Hyundai of Central Florida and had to have it repaired at the local Ford dealership here, as we obviously couldn’t wait forever to get this resolved- and as zero progress had been made with contacting anyone at Hyundai of Central Florida we lost all confidence in the warranty actually being honored. We’re now 100% out of pocket around $2,100 total on all the a/c system repairs, of which half would have been covered if we would have been able to actually use the “silver warranty” offered on this vehicle. It is a shame, as we are looking to trade in our second vehicle soon and we were previously so happy with our initial experience that we were planning on a return trip to Hyundai of Central Florida for another vehicle. After this experience and all the money lost we will be going elsewhere due to the drastic change in customer service when it came to honoring the promised warranty, and we can no longer recommend this dealer. More