Hyundai of Chantilly - Service Center

I purchased my 2022 Tucson at your dealership last August. I’ve been having issues with the “Idle Stop and Go (ISG)” system since the beginning. I took the car for service twice and both times I’ve be August. I’ve been having issues with the “Idle Stop and Go (ISG)” system since the beginning. I took the car for service twice and both times I’ve been told that they do not see anything wrong with it. The system comes and goes by itself. Sometimes it works, sometimes it does not. The light goes on and off by itself. This malfunction is causing the dashboard to be lit up with all kinds of warning lights and none of the safety features work when this happens. Today (04/17/2023) is the 3rd consecutive day that the warning lights are on. They do not go away. I’ve been dealing with Kendall Camacho (Service Advisor). I showed him all the reports that I got when these malfunctions happened. According to him, the “Lead Technician” said that he hasn’t seen those kinds of warnings before. If that is true, this person being the Lead Technician and not knowing how to fix this issue is of great concern. Last time I took my car for a whole day, for a full diagnosis. This was in January 2023. I do not have the time to keep going back to the dealership. I even had to pay for Uber to get back from the dealership because I could not get a loaner. I would hate to contact Hyundai Consumer Affairs directly to escalate this situation. The DTC Sub Systems with issues are always the same: LKAS and ESC. The DTC numbers are C164286 (LKAS) and C120001 (ESC). More

Ashlie is excellent at doing what needs to be done and follows up until job is completed. follows up until job is completed. More

Slow, crowded, indifferent. It took them three hours to do an oil change, and to try to code a key, ultimately unsuccessfully. It took them three hours to do an oil change, and to try to code a key, ultimately unsuccessfully. More

Very pleased with the service I receive at Hyundai of Chantilly. The wait can be long at times, but it’s acceptable Chantilly. The wait can be long at times, but it’s acceptable More

The long-term service nightmare we've experienced at Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, the Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, their service team has failed to follow through on promises they made, failed to return calls, dodged my wife's calls, and failed to do the work they promised. Throughout the process, they were defensive, treated my wife in a condescending, misogynistic manner, and generally acted unprofessionally when confronted with their own litany of broken promises. More

Discrimination Worst Dealership ever ! PLEASE DONT GO HERE NO MATTER HOW MANY DEALS AND COUPONS THEY HAVE. I went it today for a oil change and had a 2 o'clock app Worst Dealership ever ! PLEASE DONT GO HERE NO MATTER HOW MANY DEALS AND COUPONS THEY HAVE. I went it today for a oil change and had a 2 o'clock appointment, I got seen immediately and my car was ready quicker than normal . I then get in my car and before I left something told me to check my fluids , oil and everything they touched . As I proceed to get out my car I tried to get my hood latch open it wouldn't open so a technician offered to help out so he couldn't get the hood open . Eventually we opened the hood so I noticed my fluids and oil were low , how can this happen if I just paid for it to get done . So the technician advised me to drive back around so here I am a 2nd time in line so a employee said can he help an I explained what was wrong so he tried to add fluids in my car while I was standing there then took my car back to the service part to fix my hood latch . They bought it out on 15 min and tried to spray lube on it. Still a issue . So I ended up asking to see the manager so he came out his name is Jason Rankin we talked for about 15 min with him the entire time Pretty much telling me I'm wrong and lyin . I was flattered how he called me a liar and I'm a customer . Then I asked for another manager which was the General Manager name : Ash Rezk, which also called me a liar and his technicians know what they're doing etc, He proceeds to stand up throw his card in my face stand up in his chair while I'm still sitting and yells Get Out!, and threatens me to get out or he will call the police I then told him to go ahead , the police shortly arrived and cleared Things out but I was flattered at the disrespect, discrimination,and attitudes of these managers Ash Rezk and Jason Rankin please don't go here I came in for a oil change and left with a broken hood , no fluids and low oil these guys should be fired and this Hyundai really needs a evaluation! I will be going to court for property damage. More

Service I Had to service my vehicle for a brake pad replacement front and rear, resurface my rotors as well. Very professional staff. I received a loaner car I Had to service my vehicle for a brake pad replacement front and rear, resurface my rotors as well. Very professional staff. I received a loaner car while waiting, I made some trips in the surrounding area so thoughtful of their customers. My service advisor Jason Skidds was very knowledgeable on the time frame, called me while I was away from the dealership promptly when the service on my vehicle was completed. The whole staff is genuine and friendly welcomes you to their state of the art facility. Awesome experience getting your vehicle serviced. More